From: Law Offices of Mario Quintero, Jr, P.A. We are extremely satisfied with the phone technician, repairs and the excellent service provided by the technician. The technician was very professional, knowledgeable, and very efficient. We highly recommend IPFone's services to anyone looking for a reliable and honest company. read more

Excellent and very responsible. Christian Núñez was very professional and answered all our questions.

3/25/24-Excelente service. Always on time. Christian N. Is very polite and explains everything to the customer. New service onsite 5/27/2024. Phone repair, as usual outstanding service by Christian N. read more

I had a pleasure of working with Ronald Bartkewich (project manager) these past few days and he is absolutely amazing. Ronald was very knowledgeable and informative. He was very patient and understanding with me. read more

We recently needed to upgrade our phone system and Chris Nunez came out and did such a great job. He seamlessly switched our lines to a more efficient service. He answered any questions we had. I would highly recommend this company. Thank you Chris for making this process easy! read more

Unfortunately, IPfone did a great job of selling us their system, but did not deliver. The estimated price was very reasonable compared to what we were paying with AT&T, so we signed on with Ipfone, but when the time came to set up the system, the quote they provided us was much lower than it turned out to be. They did not do a proper inspection of the office space to see what was needed (even though they came out), therefore, requiring us to contract another company for additional wiring work. Furthermore, our system required additional equipment (conveniently only they could provide) in addition to an additional monthly service in order for our system to properly work. All in all, it cost us over $3,000 over what we were quoted. In addition to that issue, we were being double billed for some items and it took them over 4 months and 30 emails to get corrections made on our bills; And 7 months later I am still waiting for other credits to be made. The response from the billing department manager is terrible. She responds after weeks and I am still waiting on a response from emails sent a month ago. We do get calls that our service will be interrupted and late fees have been inputted on the disputed amount. I will probably end up paying the total bill because at this point, we cannot change service providers because of all the money we have invested. Sadly, they know that is the case. It is a shame and I think it is important for other consumers to know. I did file a complaint with the FCC and the BBB, but will do my part in helping others avoid this expensive nightmare! read more

IPFone is company work for your business as solution for communication, they help you from the first call for setup the best plan for your business until you record your voicemail , we have been working with them for couple years now, we are very happy with IPFone and recommend them. read more

Since July 2016, IPFone has helped my team and I easily communicate with each other and stay up to date with our projects effortlessly. Within the time being, I've had 1 issue and it was taken care of the same day by their support team. At the beginning they even had someone come and setup my services free of charge and trained my staff on how easy there system was to use. Like I tell all business owners, don't overlook the value given and check them out! read more

I've been a telecom broker for over 7 years now, and I have access to over 30 different well-known Hosted VoIP/UCaaS carriers throughout the country (there are over 600 of them just in the United States alone!). Having worked with dozens of them, I can honestly say that IP Fone has been stellar when it comes to quality of service, customer and technical support. Mind you, I'm well aware that all of these companies have their issues to contend with, whether it be billing, technical glitches, etc. but the difference between a mediocre carrier and a really good one is how they respond to those issues. I entrust a handful of my clients with IP Fone because they offer a gamut of services (e.g. fiber, VoIP, analog lines, etc.), which makes it easier for billing purposes and avoids the inevitable finger-pointing when you have one carrier for phones and another for internet. Also, besides the fact that they're very competitively priced, they're one of the few carriers that provide on-site installation and support for their Hosted VoIP/UCaaS service. And perhaps even more importantly, they're also the only carrier I know of that offers a 6-month satisfaction guarantee wherein if you're unhappy with the service, and they can't make good on their satisfaction guarantee, they let you out of the contract! Compare that to pretty much every other carrier out there that offers only a 30-day guarantee before they lock you in, and once you're past that and you decide to leave, good luck getting those ETFs (Early Termination Fees) waived! IP Fone is not a huge telecom conglomerate like say a Comcast or an AT&T but that's a good thing because that just means they're more nimble and can make things happen a lot quicker since they're structured in a more decentralized manner. They make it very easy to escalate problems, and I've personally been able to speak with the CEO to get matters resolved...how many companies offer that type of 'open-door communication policy'? All these telecom companies tend to over-promise and under-deliver but I can honestly say that, from my experience and comparatively speaking, IP Fone has ultimately always come through on their promise and end up delivering a satisfactory experience. That's why, to this day, I consider IP Fone one of my 'go-to' providers for pretty much every opportunity I come across, and every single one of my clients that signed up with them have had nothing but good things to say about them. In an industry that's summed up by the phrase, "It's who sucks less", I can confidently say that IP Fone doesn't suck at all!! read more