i was in this store for one hour no one greeted me no one asked me nothing for employees the manager i guess was with the headsets on listening music another employee on the phone talking with the boyfriend and the other tow finish with theyr customers and hide behind this is the worst customer service i have experienced in my life if they don't want to work on they should quit there is a lot of people that need a job right now . read more

Davion was great very attentive and made the experience process nothing short of a breeze! Great location

The MOST HORRIBLE CUSTOMER SERVICE EVER!! WHERE & WHO HIRE THESE IMBECILE manager included! Why pay insurance on a phone when you have to dish out more for phone to be fixed! Honestly I think they have absorbed to much sun & have brain damage & NO CUSTOMER SKILLS whatsoever! read more

I needed a new phone because my phone died and wouldn't charge. Was told by a "lovely" representative that I had to give a call to the owner of the account to authorize the transaction - hard to do without a working phone- representative didn't even bother calling the user for me or offering to, he wouldn't even give me the phone number of the user. Won't go back here - left immediately and now on my way to AT&T. Switching providers entirely since they're rude and unhelpful. Thanks for nothing :) read more

If I can give them less stars I would ... worse service ever ! Don't go there ... beyond incompetent staff ... you're better off calling customer service ... I usually drive out to the location in Pembroke Pines but since I live close I figured I would just go to a location close to my house ... but as I can see I'm better off driving the distance ... the staff gave me a 2 second answer when I had to wait in line to be helped ... didn't resolve any issue I had not did they try to point me in the right direction... I normally don't complain but Really ! Save ur time and don't come to this spot ... read more

It is usually a nightmare when I go to a T-Mobil store. I had fraud on my phone and I was dreading the usual long wait and surly salesperson. Luckily I came in and was immediately helped by Ashley D lwho is a true sales professional! I'm a Top Toyota is Pro and know exceptional customer service. Ashley went so far above and beyond for me, truly refreshing. If you need a phone, go in and ask for Ashley. You'll be glad you did..... read more

This is the first part of a three part review of t-mobile. This store sucks. Thanks to a sales representative whose initial are K.S. I was in Miami vacationing earlier this month and my cell phone died completely. On the spur of the moment I decided instead of buying a new battery for my phone I would just get a new phone. So I successfully did that. I brought a brand "free" with a 2 year service plan Samsung phone at this t-mobile store. Well the terrible sales rep. there was suppose to change my phone (which I also decided to do) and ring up my phone. Well here is what happened, at some point after I left the store she must of canceled my new plan. When I contacted customer service several days later they didn't see anything new plan for me. Also, she failed to give me a receipt after my purchase. This where is my headache begins. read more

The customer service over there is horrible. It's as if the reps over there do not want to assist you. I came in looking for assistance and the rep just left me to assist somebody else without notification. I never been to the store where they feel like the customer is obligated to buy from them. read more

This Joe the store mgr had a worst attitude ... We waited for 2 hours .. Seeing this guys took care other walk in for new phones..... Worst service ever! read more

T-Mobile - Worst ever service manage Joe! - Mobile Phones Near Me - North Miami Beach, Florida

A representative by the name of Kenny had some words with me he is extremely rude. I called the store and he spoke extremely fast I wasn't able to understand him I asked him to repeat his self he asked me "ok what do you want?" Like that's very especially if your a rep!!! read more

Bad experience after being profiled by Bryan & denied prior arrangements of service on behalf of how I look. Very lousy

I almost didn't walk in because the yep reviews were so poor. Glad I did. Staff was very helpful. Really put effort in.

I love this T Mobile! Luis is Great!!!!!!!!!!! He will work until whatever problem you have with your phone is solved. I really appreciate how each employee takes their time with each customer. read more