If I could do a zero review I would the staff is absolutely mean there talking in Spanish behind our back about us thinking I didn't understand then they started taking videos of my kids on there phones absolutely not DO NOT COME HERE read more

Little kids section is pretty much non existent. Bigger kid section is nice. Place is clean and has a dining section also. Prices are good. One thing though.... You cant breathe in here. No air... no ac... it gets hot in here. read more

Hi, Guys. Before you buy a Membership check website for sure and ask definitely about socks and free admission.  I bought a membership for my child this summer. My child loved playing at iPlay and having fun. The website showed the membership benefits and wanted me to buy it. I also checked the membership benefits and bought it at iPlay store. As you guys can see in the attached picture, you can enter for free once a year and get free socks. However, when my husband and child went there today, the manager said that the free entrance and socks were only free on the day the membership was created. But, the employee there never told me that I could use the free entrance right away on the day I bought the membership, and there were no conditions for using the free entrance on the website. In other words, if you buy the membership, you can use the free entrance ticket on any day you want and get free socks. In the end, the manager received the free entrance, but is the iPlay website information wrong  or does the manager have the wrong information? I will never buy again after this membership ends. read more

iPlay Experience - Indoor Playcenter Near Me - Kennewick, Washington

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This place went downhill and I can't wait for more similar options to open in the area. Poor management, dirty, rude employees ... it looks like this Yelp page in unclaimed, and it most be for a reason ... management does not care about what customers have to say. Stay away and save your money for other worthy places. read more

Recently had my daughters 6th birthday here. The facility was extremely hot and one of my partygoers ended up with an extreme heat rash and had to leave early. Every child was extremely red and overheated. The staff was rude and did not check on our party at all, outside of dropping off the food that we had to wait forever for. One staff member brought fries on accident, then came back and took them from the kids even though she informed us they were now going to be thrown away. I asked to leave them since they were getting tossed, and she said "sorry, I can't, my boss is here" and left. Nobody brought us plates or a cake knife. We had to track somebody down each time and the cake knife was filthy. Booking the party was a nightmare. Online says Fancy is on sale at 299. Online booking wouldn't show the sale price so I called instead. First staff member told me it was not the Fancy party that was discounted but then apologized after viewing the website and realized they were wrong. They transferred me to a manager to book since the front was busy but the manager was short with me and rudely told me the sale price was "sold out". She did not ask me any questions about the potential party. I booked online anyways and then inquired about it again at check out after the party. The staff member checking us out told me the sale price was available any day besides Saturday. Had I known that, I would have booked the party for a Sunday to get the almost $100 dollar discount. Why did the manager not explain this to me during that initial phone call? Why tell me it was sold out? Why not ask me which day I planned to have the party? The manager, Griselda, was unapproachable and rude over the phone during that initial phone call as well as during the party. The owner was there and finally came out to talk to me. However, they lied and told me she wasn't the owner and that the owner lives out of state. A quick internet search showed me she was the owner...it was very odd that they didn't tell me the truth? She didn't speak English so a staff member spoke to her for me about the situation. All she offered me was 40 dollars (gift card) for my next visit. I wish I realized who she was while I was there still. Although it's such a weird situation to pretend you're not the owner! The lack of professionalism, the terrible customer service, the lying, the heat that no one was willing to fix, the lack of accountability...the whole experience was so unforgivable. They responded to my google review but ignored my email. Their response to my google review was them trying to save face. They are dishonest and not trustworthy. read more

It could use more seating/dining options but otherwise - the kids have a great time! They were also a lot more friendly and welcoming to our special needs kiddo than another "family fun center" in town. read more

We came on a weekday afternoon with our 4 & 6 year old and pretty much had the place to ourselves. It felt clean and well kept. It's expensive but well worth it for something different to do! Only giving 4/5 because it could use a bit better ventilation. read more

Went for the first time on 4/6/22 first off out of the three iPads they have for you to complete the waiver only one was working the line moved very slow it was over the top humid worse than get air I feel like they should have time slots to avoid over crowd it was soo packed people were almost on top of each other while they watched there kids play I paid 75$ for three kids and that's because it was on the week day special from Instagram posts I saw it made this place look big but complete opposite very small hardly no where for parents to sit and very small area for kids to switch socks I highly prefer get air over this place read more