Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

I found John on Yelp, and looked at reviews which were all 5 star. He was able to schedule repair…read morewithin a couple of days, came to the house and looked at my printer problem. Even though I had run diagnostics, apparently I didn't have his magic touch. Long-story-short, he was able to fix the issue and we had a great conversation while waiting for the diagnostic to complete. And his rate was fair. Thanks John! HIGHLY recommend!

He helped me transfer all the data from one computer to another and resolve a monitor problem plus…read moreloaned a keyboard. All dine in an hour.

I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd has a lot of knowledge about Apple products. When he is available, he makes it really easy…read morefor you to spend a LOT of money that you might not actually need to spend. I spent thousands before I figured out everything wasn't precisely as Todd portrayed it. If you are going to work with Todd be sure YOU know what you want; he's quite a salesman. He is dazzled by all the bells & whistles that Apple provides. He truly loves their products. AND he tends to oversell in a way that my husband and I consider deceptive. In my case, I am moderately technical. I view my Apple products as business tools. I needed Todd to focus on setting up very simple systems for me to run my two businesses. It was hard to keep him focused on teaching me the basic things I needed to know. Finally I went with Ronald Gehrmann, a CERTIFIED Apple Support Consultant (which Todd is not; check Apple's website for yourself) who greatly simplified the set-up and the processes Todd had given me. The steps went down from 10, for example, to 2 or 3 to get the same result. Now that is exactly what I want: Simplicity that leads to results.

avoid if you can afford it.. bought a pc a while ago, damn things nearly bricked, literally just…read moreused it for games on steam. Cant register windows (wants to charge $100s) wont fix without charge (once again $100s) and the graphics card seems to have taken to the pooper shortly after purchase. I have brought her back to get looked at, but without WAY TOO MUCH, they wont even diagnose their own product.. Sad, I wanted to trust my local shop \

FYI I posted this review on an electronic yellow pages site with slight revisions; there is nothing…read moreuntoward going on here. I've been driving by this shop for 5 years, and was always intrigued by it, thinking I'd stop in some day and consider the options for a back up PC. I live in a rural area, miles away from anyone I would trust for this matter, so having a back up makes sense. Anyway, I finally got around to stopping in because my current laptop runs on Windows 7 and that is incompatible with Turbotax. I sure as heck wasn't going to *pay* a tax preparer to do my 5 minute return, So I needed a Windows 10 or later OS. I explained the situation to Rob, the owner, and he listened patiently, and then took the time to explain why my apprehension about updating my old laptop from Windows 7 was justified. I left 15 minutes later with a reconditioned small tower. It was $169, out the door, and is more than fast enough and capable for my needs. It's also really quiet. The cats seem to like the subtle hum it emanates. FYI, I have multiple displays and other peripheral equipment and thus only needed a computer. (It's amazing what you can get at estate sales...) Rob was also kind enough to install and ensure the operation of the tax software, gratis. I don't know if they normally charge for that but he recognized that given that I live multiple hours away and only come into Medford occasionally, it was doubly important to me that the install worked. I recommend this shop to anyone wanting to be able to articulate their computing needs and get them met promptly and $ efficiently. No sales pressure, either. For what it's worth, it's also nice to see electronic equipment being recycled/reutilized. This place is like a good auto mechanic's shop. Nice to know it exists and an ace in your back pocket.

Ryan was amazing! Helped me with my car battery and installed it. He was knowledgeable and so very…read morenice! As I did not know what I was doing. I am going to refer him to friends. Awesome customer service, made my day. Thank you so much.

One of the worst customer service experiences I've ever had. I made an online appointment to have…read moremy iPhone battery replaced, arrived on time, and left my phone with them. After two hours, the work had not even started. While I waited, an employee rushed to replace the battery and cracked the display in the process. They replaced it at no additional cost, so I did not make an issue of it. The original display had no physical or functional issues before the visit. The replacement display was noticeably different in clarity and was not properly sealed around the FaceTime camera area. Less than a week later, the display stopped working. I called the same day and was told to bring it in the next morning. I arrived as soon as they opened, expecting the display to be repaired or replaced. After several minutes of paperwork, they opened the phone and accused me of having it repaired previously. I am the original owner, and no one had opened the phone before this visit. The interaction then became insulting and disrespectful. Overall, this was the worst in-person customer service experience I've ever had. The small cost savings were absolutely not worth the poor workmanship or customer service.

They didn't respond to go my online inquiry about battery replacement. Would not recommend.read more

I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.