I had an iPhone problem, so I had to leave it with them...and I hate being without my phone! Well,…read morethey got back to me in a couple of hours, they fixed the problem, and they charged me only the minimal diagnostic fee. Both Seth and Jason in the service department were extremely knowledgable, good explainers, and totally friendly and helpful. Thank you Connecting Point! It was as good as it gets.

I can't recommend using this business, they're repair/service price quotes where an exorbitant 60%…read morehigher than compared the Apple Store in Tigard OR for the exact same original battery service. That's in my opinion unfairly taking advantage of the local market. The service manager also clearly displayed an attitude when questioned about his pricing. I personally avoid this kind of business behavior.

I purchased a Tiki mini-tower recently and, from start to finish, it was one of the best…read moreexperiences I have had buying anything, and that's after 60 years. Not only did they not try to upsell me, one of their people reached out to and helped me get a better build than I originally thought I wanted for much less. The Falcon Northwest reputation is what brought me to their door and I'm happy to say they have exceeded that reputation at every turn. Honestly, these are good people who will help you get into an awesome pc.

I work in finance, and needless to say reliability and performance are of the utmost concern when…read moreselecting a PC manufacturer. After 25+ years of building my own systems, I decided to purchase a Talon about 4 years ago. It runs 24/7, using 32gb of ram and 25-30% CPU at workload idle during market hours (4 monitors and 60+ live charts). I love it so much that I just purchased a new Talon which is in build. After checkout I contacted the sales team, as I decided to make a few more upgrades. They were extremely accommodating, and didn't hassle me about the after purchase changes. I can't recommend them enough, they are the absolute top of the top. The case alone is a work of art. A+++.

We recently used Granite Ridge IT support and were very pleased with the results. Their team was…read moreprofessional, responsive, and highly knowledgeable. They quickly understood my needs and delivered effective solutions. Communication was clear throughout, and their ongoing support has been prompt and reliable. Best of all I did not feel dumb for asking my question, they spoke to me as an equal. I would confidently recommend Granite Ridge IT to any organization looking for dependable and efficient IT services.

From the owner: Granite Ridge IT: Your Foundation for Reliable Networking We…read moreare an IT consulting firm specializing in building and optimizing robust network, wireless, and physical infrastructure. With over 20 years of hands-on industry experience spanning the healthcare, AEC (Architecture, Engineering, and Construction), higher education, and tech sectors, we provide the expert guidance your business needs to ensure seamless connectivity and performance. Our focus areas include: Networking: Design, implementation, and optimization of core network systems. Wireless: High-density Wi-Fi solutions and reliable enterprise wireless deployments. Physical Infrastructure: Structured cabling consulting, data center planning, and physical layer best practices. Residential: Wireless, Security Cameras, Home Automation, Installation, and Troubleshooting. We translate deep technical expertise into practical, scalable solutions that support your growth and keep your critical operations running smoothly.

Whoa packed store. I must have been mildly insane to want to go into this store for a Black Friday…read moredeal the day before Thanksgiving. Yes. Yes I was. The lines were SO long. And I was there for one thing and one thing only as it could only be purchased IN store. Oh great. I had NO idea where I would find the Nintendo Switch OLED Mario Kart 8 pack for the special price. I walked around for a while and finally found an employee near the system. He said that I couldn't buy it there, didn't need a tag I just needed to go straight to the register and they'd figure it out. With everything I saw, there was only one left. So I booked it. The line was so so long but it was FAST. I got to the register and all was good!! Got my Switch and got out! Thanks for the quick and efficient experience!

Lots of help was given to this old Gramma. Thank you to the sales people and The Geek Squad.read more

i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

Scott was a breath of fresh air! I couldn't imagine a better experience all the way from taking my…read morecall to taking my check! I hope to see you in a few months to update my wife's PC. There were no surprises, you explained things when I asked and your fee was a pleasant surprise. Thanks for everything Scott. Bill

Scott is the real deal; he really knows his stuff and is not a pretender! He is extremely good at…read morediagnosis, repair, and charging a fair price-no surprises after the fact. He is also a nice person and very courteous! Highly recommended for all computer issues.

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd Derek oversells services, and does basic bait and switch. I used him one time with my…read morebusiness and noted that he takes advantage of senior citizens and others with limited technical experience. This was when he had a store in the mall which has since closed Now he meets people in their homes, but does not give estimates ahead of time -- just invoices that are generally double what other companies or consultants charge. I cannot believe he's still in business!!

Awesome and very professional!! Would definitely recommend for all your mobile phone needs…read more A+++++++++×××××××××

From the owner: Because life doesn't pause for broken tech, we ensure rapid repairs that get you back online ASAP…read more TEC GUY is locally owned and operated, when you call you get the owner himself.