I spilled coffee on my laptop. Luckily it was on a laptop stand and at an angle, so the coffee…read moredrained to the bottom of the computer, but things were not looking hopeful when I couldn't get the computer to turn on the next day. Don made no promises, but said he would give it a try. I'm very lucky that the only thing that was fried was the board controlling the touchpad. He cleaned up the rest of the contacts and said things might not last, but for now, my computer works great. He was fast, professional, and knows his stuff....and his prices are very reasonable. I won't hesitate to go back if I need help again, but hopefully not for such a careless mistake!

Fast, friendly, expert service at reasonable prices.read more

They are the best, patient, kind and get it done. Price is way reasonable…read more Even takes time to 'teach' me more to enjoy my computer better. Been having them take care of my computer for several years now, and never disappointed. Thank you Valley Software

I no longer live in Grants Pass, if I did this is the only place to go. My history with them is…read moreback to the early 1990's, soon after moving to GP. I've been an Apple user since the late 80's; Lisa was my first Mac. I've never ever had a computer guy like Bob & probably ever will. I have called over the years from AZ & California when totally exasperated & always get a fix. I'm still all Mac & will never change. Stick with this shop, they've been in business longer the most independent shops. I'm sure Jan & Bo are still part of crew, wish them well.

They were sure worried about drumming up business in this area but now that their established here,…read moretheir customer service has gone by the way side and their install prices have gone up!! Their attitude has completely changed and I would not recommend due to their cavalier approach to whether they retain customers or not.

I have moved quite a bit and have had various internet providers. I knew who I did not want for…read moreinternet. Found Webformix on a google search. Decided to give them a try. I spoke with Courtney to set up the initial appointment. Courtney was very helpful in explaining the different plans, the initial appointment which was for signal check only, installation procedures, the works! Thank you, Courtney! Bryce was the service tech who came to do the signal check. He was on time for the appointment and very professional. He explained what he had to do and then did it. He found a good signal strength, so we set up an appointment for installation. Bryce went over the different plans, and what I would need in terms of equipment. Turns out, Bryce grew up near my property and could give me some history as well! Bryce was also the installation tech. He again arrived on time and explained what he needed to do and went about doing it. Bryce found a better place to mount the receiver and receive a stronger signal and asked if I was okay with the new location because it meant routing the wire slightly differently. The installation was very quick and very clean. After the installation, Bryce sat down with me and went through the paperwork with me, making certain I understood everything. So far, the internet is working exceptionally well. I am very impressed with the professionalism of the people associated with Webformix. Looking forward to a long customer-provider relationship with them.

I dropped my PC tower off to Mac on Saturday 12-16-2017. It has been a nightmare. As of today…read more12-20-2017 Mac will not answer his phone, or his door at the place of business. Mac downloaded someone else's information onto my hard drive. All my information is gone and I don't know where he has it. I originally took my PC tower to Mac because it had froze while doing a Windows update. I do not reccommened Top Tech Inc.

Mac obviously knows his stuff. He kept me updated on repair progress. Fair prices and good service…read more But, needs a better office. When I came he was working off a small kitchen table in a house filled with smoke. PC smelled like cigarettes for a day after I got it back. Not an environment I want to leave my PC again.

Great customer service, helpful and knowlegeable in all areas whenever needed. Great when needing…read moreAmazon returns.

The UPS shipping along with Stapels lost 2 different packages I have sent threw them going to…read moreWashington St. On was returned to me after 2 wks than tried to mske me repay to have it sent again the second 1 the driver took a picture of a delivered walmart bag and said it was " delivered " stapels couldn't find it both were for children so they not only stole from me they stoled from children I hope the driver enjoyed the gifts for children that he stole

They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

about a year ago, Spectrum decided to dig a ditch across my land, I went out there and told them…read morethey did not have permission. Being a retired tech, I gave them several options. They decided to cut another ditch across my land at a different place thinking I wouldn't know, again without permission. After discovering that, I called and told them that they dug their lines on my land without easement or permission and to remove the cable. They sent someone out, marked up a new path on the neighbors land without his permission... and then they did nothing. As long as I don't have to deal with them, their service (fiber optic) is good. Unfortunately, there is little choice in service here in the rural area of Grants Pass... I had a phone, that the technical people said was compatible, but the non technical people's database said it was not compatible. After spending over 20 hours going back between Mobile technical and sales, technical said sales wins and will not put my phone on the system... then they couldn't tell me exactly what the specifications were needed so I can get a used rebuilt phone... My wife and I are retired with extremely limited income, we are not one of the illegals making hundreds of thousands of dollars in this sanctuary state... Thank heaven for Magic Jack.... Spectrum sales kept pushing us to buy a several hundred phone from them... If I had a choice, I would never have used Spectrum.

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd has a lot of knowledge about Apple products. When he is available, he makes it really easy…read morefor you to spend a LOT of money that you might not actually need to spend. I spent thousands before I figured out everything wasn't precisely as Todd portrayed it. If you are going to work with Todd be sure YOU know what you want; he's quite a salesman. He is dazzled by all the bells & whistles that Apple provides. He truly loves their products. AND he tends to oversell in a way that my husband and I consider deceptive. In my case, I am moderately technical. I view my Apple products as business tools. I needed Todd to focus on setting up very simple systems for me to run my two businesses. It was hard to keep him focused on teaching me the basic things I needed to know. Finally I went with Ronald Gehrmann, a CERTIFIED Apple Support Consultant (which Todd is not; check Apple's website for yourself) who greatly simplified the set-up and the processes Todd had given me. The steps went down from 10, for example, to 2 or 3 to get the same result. Now that is exactly what I want: Simplicity that leads to results.