Very sketchy. Entered a contest to win a custom built cabinet. Did not hear anything until I…read morereceived an email that since I did not respond to first email (that I never received) they had to move on to the "next" contestant. In the meantime, they called to solicit our business for our "cabinetry needs" but no mention of the contest that we allegedly won. They obtained all our contact information but did not use it except to sell us services. Was told that business owner was going to contact us because he wanted to make it right, but never heard a word. Stains integrity of the business with shady marketing practices.

From the owner: With more than 20 years of experience, we have spent years honing our skills and creating a…read morebusiness model that puts our customers and their needs first. Whether you're remodeling your home or building your new home and need custom bathroom cabinets or custom kitchen cabinets installed or you're looking for a piece of custom wood furniture to pass on from generation to generation, our knowledgeable designers will turn your dream into reality. We take the time to sit down with you and discuss your needs. From there, we build your custom cabinets to the exact specifications agreed upon, keeping you updated throughout the entire installation process. This ensures there will be no surprises, just long-lasting, beautiful results.

We had hired Mad City to do all of our windows in our home, and both of our bathrooms. From the…read morefirst meeting there was not good communication. I didn't even know they did bathrooms until I seen my uncles. They needed to send out the sales rep a second time to get something signed again that was missed at the first meeting. When I opened the door I was greeted to a sales rep I didn't meet previously, no biggie but the reminder was saying it was the previous rep I met with. We talked about the bathrooms I wanted added. I asked about the staining of the tubs because we live in the country and even though we take extra steps to filter out the iron staining it still comes through some. I was assured that it would not be a problem and that all I'd have to do is give it a wipe here and there and it wouldn't be a problem. I agreed and finished the paperwork. I was told it would be about 6ish week before they get the materials and about 8 weeks before they start. In the meantime they would send someone out to get mmeasurements of the windows. That rep came to do the windows and when I let him know I added on the baths and per the rep that helped me he was to get those measurements as well He informed me that its not on his papers so he is not doing it and they would have to schedule him to come back out another time. So, another time he came back out. The sales rep back out again bc of more measurements. Well 8 weeks passed I heard nothing about what was going on, so I called to be told it would be another 4 weeks. So, 4 weeks goes by I call again, I am told 2 weeks, and they will get it going. I asked if it would be the week of Thanksgiving and if i should plan on the first week in December, I was assured no it would be that last week of November. I had signed the contract in August/September. The start first week in December and got the windows done that one day. They did leave all the residue on all the windows from the stickers for me to clean up because they couldn't get it all off. They came back the next day to finish the bathrooms. A week into having the windows my big kitchen apron window cracked up the middle and to the left and a crack came down from the top down to the right in the middle. I called and had to wait another 3-4 weeks for them to get that replaced and once they did it didn't close properly so another part was ordered and I waited another 3 weeks or so. There was a hole other issue with the fan vents in the bathrooms that were to be replaced, after another 6 weeks or so and 3 different contractors it was finally completed. One contractor left a hole in the ceiling next to the fan/vent and left the box of handwear from the old one here with my kids in my kitchen. I have since found shape debris from the windows all around my house outside. When I do talk to a manager they don't follow through on responding to me or my concerns. I have not heard from anyone since beginning of April and my bathroom faucet still needs to be fixed. I do not recommend Mad City at all. They don't communicate with me; they lied about the product and quality to get a sale out of me. They told me to fix the iron stains which showed up in my tub 4 uses after being installed was to use a certain cleaning agent, so I now have to clean it after every use or have yellow coloring on the white shower/tub. They did take a drinking water sample for the water and from the looks of the results the iron was in normal range. I am very disappointed in this company and will never use them every again. I will also never recommend them if anyone is asking or thinking about them. I had to constantly reach out for any information about the products/ services.

We hired Mad City to install a single, plain front door. The salesperson was excellent and assured…read moreus the door would be custom made, high quality, and equipped with an advanced locking mechanism for added security. We were also told the door would have a bottom seal designed to block outside air completely. Based on these representations, we believed we were purchasing a premium $9,000 door. What we received was extremely disappointing. The door looked like a standard door you could buy at Home Depot, not a high-end custom product. The door itself was warped, and although the installer was very professional and clearly skilled, he spent three full days trying to make the door work properly. The locking mechanism, which runs the full length of the door, was also warped--sticking out on one side and recessed on the other, making the defect very noticeable. Mad City returned three separate times to attempt to correct the issue, but each attempt required removing and reinstalling the hardware. As a result, the door became damaged from repeated screw and handle removals. After these failed attempts, Joe, the site manager, told us this was "as good as it gets" and stated that if we wanted a new door, we would have to pay another $9,000. This was completely unacceptable. I escalated the issue to higher management, and once they reviewed the photos, they agreed the door was defective and approved ordering a replacement. Unfortunately, when the replacement door arrived, it already had a notch on the front near the handle, and the locking mechanism was still warped and not flush with the door. Joe then suggested having the installer once again attempt to remove and adjust the mechanism. At that point, we refused. We were not willing to go through the same damaging process again or accept another compromised door. in order to get this resolved, I need to contact the manufacturer and have them send a letter stating their doors are not defective and below standards. I would not recommend Mad City nor will I ever use them again once I get my issue resolved.