We hired Mad City to install a single, plain front door. The salesperson was excellent and assured…read moreus the door would be custom made, high quality, and equipped with an advanced locking mechanism for added security. We were also told the door would have a bottom seal designed to block outside air completely. Based on these representations, we believed we were purchasing a premium $9,000 door. What we received was extremely disappointing. The door looked like a standard door you could buy at Home Depot, not a high-end custom product. The door itself was warped, and although the installer was very professional and clearly skilled, he spent three full days trying to make the door work properly. The locking mechanism, which runs the full length of the door, was also warped--sticking out on one side and recessed on the other, making the defect very noticeable. Mad City returned three separate times to attempt to correct the issue, but each attempt required removing and reinstalling the hardware. As a result, the door became damaged from repeated screw and handle removals. After these failed attempts, Joe, the site manager, told us this was "as good as it gets" and stated that if we wanted a new door, we would have to pay another $9,000. This was completely unacceptable. I escalated the issue to higher management, and once they reviewed the photos, they agreed the door was defective and approved ordering a replacement. Unfortunately, when the replacement door arrived, it already had a notch on the front near the handle, and the locking mechanism was still warped and not flush with the door. Joe then suggested having the installer once again attempt to remove and adjust the mechanism. At that point, we refused. We were not willing to go through the same damaging process again or accept another compromised door. in order to get this resolved, I need to contact the manufacturer and have them send a letter stating their doors are not defective and below standards. I would not recommend Mad City nor will I ever use them again once I get my issue resolved.

We had hired Mad City to do all of our windows in our home, and both of our bathrooms. From the…read morefirst meeting there was not good communication. I didn't even know they did bathrooms until I seen my uncles. They needed to send out the sales rep a second time to get something signed again that was missed at the first meeting. When I opened the door I was greeted to a sales rep I didn't meet previously, no biggie but the reminder was saying it was the previous rep I met with. We talked about the bathrooms I wanted added. I asked about the staining of the tubs because we live in the country and even though we take extra steps to filter out the iron staining it still comes through some. I was assured that it would not be a problem and that all I'd have to do is give it a wipe here and there and it wouldn't be a problem. I agreed and finished the paperwork. I was told it would be about 6ish week before they get the materials and about 8 weeks before they start. In the meantime they would send someone out to get mmeasurements of the windows. That rep came to do the windows and when I let him know I added on the baths and per the rep that helped me he was to get those measurements as well He informed me that its not on his papers so he is not doing it and they would have to schedule him to come back out another time. So, another time he came back out. The sales rep back out again bc of more measurements. Well 8 weeks passed I heard nothing about what was going on, so I called to be told it would be another 4 weeks. So, 4 weeks goes by I call again, I am told 2 weeks, and they will get it going. I asked if it would be the week of Thanksgiving and if i should plan on the first week in December, I was assured no it would be that last week of November. I had signed the contract in August/September. The start first week in December and got the windows done that one day. They did leave all the residue on all the windows from the stickers for me to clean up because they couldn't get it all off. They came back the next day to finish the bathrooms. A week into having the windows my big kitchen apron window cracked up the middle and to the left and a crack came down from the top down to the right in the middle. I called and had to wait another 3-4 weeks for them to get that replaced and once they did it didn't close properly so another part was ordered and I waited another 3 weeks or so. There was a hole other issue with the fan vents in the bathrooms that were to be replaced, after another 6 weeks or so and 3 different contractors it was finally completed. One contractor left a hole in the ceiling next to the fan/vent and left the box of handwear from the old one here with my kids in my kitchen. I have since found shape debris from the windows all around my house outside. When I do talk to a manager they don't follow through on responding to me or my concerns. I have not heard from anyone since beginning of April and my bathroom faucet still needs to be fixed. I do not recommend Mad City at all. They don't communicate with me; they lied about the product and quality to get a sale out of me. They told me to fix the iron stains which showed up in my tub 4 uses after being installed was to use a certain cleaning agent, so I now have to clean it after every use or have yellow coloring on the white shower/tub. They did take a drinking water sample for the water and from the looks of the results the iron was in normal range. I am very disappointed in this company and will never use them every again. I will also never recommend them if anyone is asking or thinking about them. I had to constantly reach out for any information about the products/ services.

Roofing Vinyl Siding Windows Gutters Kitchens Baths Drywall Insulation Custom Moulding Tile Trim…read moreGranite Cambria Marble Painting LP Smartside Cabinets Garage Plumbing Repair Additions Reface Flooring Insured New Construction and Remodeling Licenced Contractor

Recently had new flooring as well as kitchen counters replaced…read more The carpenters that laid the new flooring were excellent and did a fine job they never left a mess as they cleaned up the work area each day.they were courteous and we would hire them again. The sub contractor from Eau Claire that replaced the counter-tops were very efficient as well as timely. the did a great job also.

From the owner: Kitchen Cabinets, Counter Tops, Flooring, Kitchen Remodeling, Bathroom Remodeling, Tile Showers,…read morePlumbing Fixtures, Plumbing, Electricians

I never heard of Kitchen Solvers until I saw an ad on the tv and decided to message them. My…read morekitchen was an original 1945 cookie cutter kitchen. We started out wanting to just resurface the cabinets we had. Kitchen solvers came out and measured up what we had. Bryce suggested we look at a plan to new cabinets also just incase we wanted to go that route. That is when we decided to go with the new. Let me tell you, the customer service with this company is unbelievable. We went to the showroom and picked out our kitchen. When we got the call the installation was going to start, we were so excited. We knew just from the customer service this would be exciting. The crew arrived on Monday and after a little bit of a hick up, they started with our remodel. I was so impressed as I was on day one with Kitchen Solvers. The work ethic of the crew is pretty remarkable. Everyone worked so well together . They were so professional. I repeated myself more than once while they were here to how impressed I was with the entire team. They were so professional, and worked so well together. The team work between all the crew was impressive to watch daily. Our kitchen was completed days before it was suppose to be. We get many many complements on our kitchen. Family and friends love the kitchen. My favorite part other than our counter and floor is the extra electrical outlets. Never realized before how nice it is to have more. The value of our kitchen was worth it. After our kitchen was complete it bought tears to my eyes. It is simply beautiful! I told Brian and the crew daily and even on the last day how impressed I was with the entire team. I could never say it enough. To be able to watch the entire team work together was a pleasure. Kitchen Solvers of La Crosse creates magic in days. We would highly recommend Kitchen Solvers. I have one word to describe your entire team and that is "Outstanding!" Thank you again to the entire staff. They are simply AMAZING!!!

We consulted with Kitchen Solvers on remodeling our kitchen and the results from design planning to…read morecompletion have been outstanding. We are extremely pleased by the quality, attention to details, and the integrity of the service. Definitely a contractor who delivers and works with you to get your goals met.

DO NOT HIRE! My spouse and I hired him to a bathroom remodel, huge mistake. Never showed up half…read morethe time, always needing "more money". Had him put in a spa tub, he never hooked up the drain and it soaked through the ceiling flooding the lower bedroom. Had to have the issue fixed and repair damages to the ceiling and lower level. I would not trust hm to remodel an outhouse! I filed a complaint with the BBB! Surprised he is in business!!!

My experience with Steve Sage was much the same as the other negative reviews. He rarely showed up…read morewhen he said he would. I paid him way more than his work was worth and he never cleaned up the messes he left. He said that the job would take a day and a half and he texted me for over a month saying he was going to stop by and continue, but he never did. This guy needs to be stopped. He is stealing money from unsuspecting people by over charging and not finishing work that he has started.

You'd think for the cost of their work, bath planet would be more conscientious about correcting…read moremistakes. The shower door of our new shower wouldn't stay open. It took months to hear back from them and weeks to get someone out to fix it. The fix? A couple of little pieces of plastic snapped off from something and used as a shim. Now just scarce months later, they are falling out. On top of that, the floor of the shower is developing black stains despite using the method to clean that the salesman recommended. The salesman said that even though they were expensive, you get what you pay for. Given the issues we have had in the first year, we could have gotten equal quality and better customer service for far less cost.