We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

Chad was amazing! Helped me with a years-long backlog of ignored pop-ups offering malware and virus…read moresolutions, demanding I finish setting up programs I don't know if I have, and telling me my dropbox and other mysterious items are full or have stopped syncing or are unsecured. Gibberish. Chad set it all right in 2 hours. And so friendly and professional--super easy to work with. Highly recommend!! And a very reasonable rate, too.

Would not recommend this place!!! I got my laptop back like this! I've called repeatedly over and…read moreover and no response. I was told to simply pop it "back in". My laptop was not like this prior to having abq computer pros fix.

DO NOT GO HERE. You will get scammed!…read more We will be filing a consumer protection complaint with the NM Attorney General. Here's the link for anyone who has had a bad experience to submbit a complaint: https://secure.nmdoj.gov/ecs They break your phone, ignore you for weeks, and refuse refunds. They replaced my screen on July 4th but the under-display fingerprint sensor no longer worked. I took it back a week later, was told they'd order a new part and replace the screen, AGAIN, and call me when it came in. I waited 3 weeks, called 3 times, no response. Returned to the store August 1st for a refund but they refused for the following reasons: 1: They claimed they couldn't calibrate the sensor because they aren't allowed to touch customer fingerprints. (The Google calibration tool uses a rubber piece, not a finger) #2: They openly admitted they install cheap aftermarket screens that "don't like to calibrate." #3: They claimed the screen and fingerprint sensor are separate issues. On a Pixel 7, the sensor is built directly into the screen assembly. #4: They told me it was my job as the customer to do the hardware calibration myself. They install cheap, incompatible parts, ignore your attempts to contact them, expect the customer to accept a new screen with non-working biometrics, and refuse to refund. Transcript available for reference to anyone who would like.

Coolest most reasonable brothers on the planet. Good business and knowledgeable. Great prices. Z…read moreand Mo will treat you right!

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

I have worked with PC Expert for 15 years. I have several businesses and I am a writer. He is the…read morebest. John K.

From the owner: At PC EXPERT, we specialize in fast, reliable, and affordable computer repair services. Whether…read moreyou’re dealing with a slow laptop, a virus infection, hardware issues, or need custom upgrades—we’ve got you covered. Here’s why our customers trust us: • Expert Technicians: Our team is highly trained with years of hands-on experience repairing all types of computers—Windows, macOS, laptops, desktops, and more. • Fast Turnaround: We know how important your computer is, so we work quickly to get you back up and running—without cutting corners. • Transparent Pricing: No hidden fees, no surprise charges. We offer fair and upfront quotes before any work begins. • Personalized Service: We treat your device like it’s our own, and we’re always happy to explain the issue in plain language—not tech jargon. • Satisfaction Guaranteed: Your satisfaction is our top priority. We stand behind our work and make sure it’s done right the first time. Whether you need a quick fix or a full system overhaul, PC EXPERT is your go-to partner for dependable, professional service. Visit us today and see why we’re the trusted name in computer repair!

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

Vu communicated well regarding my needs and the appointment time. He arrived on time and fixed my…read moreproblems promptly. The issues I had were with the sound on my PC and a problem with my DVD player. He was pleasant and easy to work with. I would call him again if needed and will refer him to others who need similar assistance.

From the owner: At PC EXPERT, we’re more than just a computer repair shop—we’re your trusted tech partner. With…read moreover 20 years of experience in the IT industry, we specialize in providing reliable, efficient, and affordable computer services for individuals and small to mid-sized businesses. Whether it’s fixing a slow computer, removing viruses, setting up networks, or upgrading your system—we do it all with precision and care. What Makes PC EXPERT Unique? • Expert-Level Experience: Our lead technician brings decades of hands-on expertise as a network administrator and computer engineer. • Customer-First Approach: We take the time to explain issues clearly, offer honest advice, and ensure your complete satisfaction. • Local & Personalized Service: As a locally owned business, we focus on building long-term relationships and supporting our community. • Fast Turnaround, No Guesswork: We diagnose and fix problems quickly—with transparent pricing and no surprises. At PC EXPERT, we don’t just repair computers—we provide peace of mind. Let us take care of your tech so you can get back to what matters most.

They were very friendly and helpful! I highly recommend them for any work you need done!read more

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man