The most friendly staff in the world. Throughout my fitness journey Flex Fitness has always done…read morethe absolute best job to keep me engaged and coming back.

Flex is such a great gym with an awesome cold tub! saunas and so much more. not to mention 24 hours.read more

Good gym Helpful for losing weight bay gym any area to…read moreboost mood and boost walk and just for active personalities

Customer service is horrible. Management directs you to canceling ur membership when bringing up a…read moreconcern.

This has been a terrible experience for me and has become a source of real trauma. I started my gym…read moremembership in March 2024 but was only able to attend for less than 10 days due to ongoing health issues. When I signed the contract, Jaff assured me that I could cancel the membership anytime by providing one month's notice. I was also told that one additional fee would be deducted before the cancellation was processed. However, it is now May 2025, and despite sending over 20 emails and repeatedly requesting cancellation--more than 100 times--my membership has still not been terminated. On May 10, I relocated to India for medical reasons. I submitted my employment letter, flight ticket, and boarding pass as proof that I am no longer in Canada, and once again asked for the membership to be canceled. Yet, no one is responding appropriately or taking action. I genuinely don't understand why this is happening. This mishandling is causing me unnecessary distress during an already difficult time.

Came for a drop in as my regular gym is closed during Xmas Eve. Women's section was very small and…read morelimited. Went to the coed section and equipment was falling apart yikes ..

I have a Canada-wide membership and been to GoodLife locations in Vancouver, Calgary, Edmonton &…read moreWinnipeg...but I live closest to this location so it sees me the most often. First the good: Like all GoodLifes, it has a very good selection of cardio machines and a pretty good selection of plate-loaded/selectorized machines. The gear is all kept in good shape, and faulty equipment is usually repaired within a few days. There are two full dumbbell racks, three power cages, stretching areas, a group class room, spin class room, nice change rooms and showers etc. Lots of parking outside. The not-so-good: Crowded and smelly - especially the free weight area. Quite a few metal-heads and juicers - but not as bad as some other gyms in town. It's almost impossible to get a weight bench between 6pm and 10pm most evenings. Waiting lines are common for the more popular machines like the single pec/deltoid deck. Users rarely ever re-rack their weights, leaving them for you to stumble over or search for. The floor space isn't efficiently allocated for this location - as mentioned, the free weight area is always crowded, but the huge cardio area is never at more than 50% capacity, and I've never, ever seen anyone use a spin bike in the adjacent spin class room. The spin area and part of the cardio area should be repurposed with more benches, free weights and plate-loaded machines. This would help balance out the usage in the club. Signs reminding members to re-rack their weights would also be a very good idea. UPDATE : February 2017 Had to knock a star off. The gym had a large room where fitness classes were held, but it was very underutilized. Rarely more than five or six people in there at any given time. This room has been converted into a women's only gym... and is now used even less than before. I'm sitting in the co-ed gym right now and there are 4 women in here but only one in the women's only gym - which seems typical on my visits. This wouldn't be an issue except that management moved ALL the Hoist machines into the women's side, making them inaccessible to male patrons and screwing up many a workout. Unsurprisingly attendance at the gym seems down significantly. I know that I've been forced to go to GoodLife's Burnaby location and other gyms to get access to a full range machines. Management here had a chance to to improve the Surrey location per my original criticisms, but instead they've found a way to make it worse. Unbelievable.

I didn't hate the gym until I noticed how no one wipes down their equipment! I approached the…read morepeople at the front desk on numerous occasions advising them of this and they said "they are well aware of the issue" but "there's nothing they can do!" Of course there are things they can do. It is simply DISGUSTING!!! I havent seen any signs asking people to clean their machines and the cleaning staff never does it either! It smells horrendous in there and the gym is obviously unsanitary. I'm regretting signing a contract with this gym solely due to their lack of hygiene.

I think it's vital to say, after our success at my first competition at the Vancity Showdown, how…read moreincredibly important it is to have a good coach. I truly believe, as hard as it was and as hard as I worked, that I wouldn't have achieved my outcome without Maria. Not only did she provide knowledge and guidance, she gave me confidence and support. She made the entire experience better. There is no way to measure the value of everything she has done for me. I will never forget , and never be able to express just how much it has meant to me. I know that this is just the beginning of a journey. I hope Maria will continue to be my guide through it all. Experience, skill, determination, passion, and positive energy. That is Maria. There is no one else like her. -Gavin

Coach Maria is hands down the most attentive, thoughtful, and dialed-in coach I've ever worked…read morewith. She's been the driving force behind my prep for multiple upcoming bodybuilding shows as I chase down my pro card, and I couldn't imagine doing this without her. Every detail--from my macros to my training splits to the mindset work--has been mapped out with such care, precision, and purpose. She doesn't just coach--she builds champions. What makes Maria truly elite is her insane level of attention and heart. She checks in before I even have to ask, tweaks things the moment my body starts shifting, and always makes me feel seen, heard, and supported. It's like having a performance coach, accountability partner, and personal hype squad all in one. I'm stepping into show season with full confidence because I know Maria's got me covered on every level. If you want a coach who lives and breathes YOUR success--Maria isn't just the right choice, she's the only one.

The rap music with every vulgar word in the urban dictionary blares no matter what time you go in…read more We have tried to make several complaints, the owner doesn't care. There have been a few Times they willingly changed it when we came in. We try to go to the other ones as much as we can. Cleanliness isn't as good as others either. It's typically busy with little deodorant usage going on. Not a great experience sadly because the location is ideal.

This is a fucking rip off fitness. Stay away from this place. Total Fraud. They will say anything…read moreyou wanna hear to trick you into signing for membership. Once you're in, canceling the membership is going to be a pain in the ass. It will cost you hundreds of dollars. Mine was $300. I will never recommend this place. I wanna give zero star, but it won't let me.

Ok so on vacation I need a work out too. I came in meet the owner the night before and was brought…read morehere. He was really nice and gave me a good price on the 7 days I'm in town. Coming from a big city my gym is huge and no one really cares and its pack and tons of machines. This is the complete opposite which I totally love. Talking to people here it is like family, everyone know each other and everyone is there to work out not flirt like other locations I have been to. There are a number of people that are more then happy to help you out if you ask. This is a great location and I love it for sure. The owner is also a former Kick Boxer and at the look of him he works out a lot and when someone told me his age I was in complete shock. IT you want a real good work out and a nice location this is the spot for sure. I will continue to come to this location when I come back to Canada everytime.

Our son had an opportunity to train with Josh at World Kickboxing. He is an amazing instructor and…read moreour son raved about what he learned and is now excited to get into kick boxing. Great place for families and people of all ages. The staff was very kind and helpful.

Bad news! Called this gym up and asked for a complimentary workout, which someone happily agreed…read moreto. When I'd got there I was told by a fairly arrogant manager that they don't do complimentary workouts. Then this guy tried to sell me a membership without even showing me the gym itself. He then charged me a drop-in fee, wow great service(note: sarcasm). When i went inside I thought I was in a dark cave surrounded by old exercise equipment, scarce lockers and a washroom that was located in an office building. I worked out just for the experience but I'll will never step foot in that hole again. If you want an ill managed gym with prehistoric era equipment coupled with a nocturnal ambience, then this is the place for you. P.S It seems a previous reviewer has an interest in this gym.

what a rip off, after membership was cancelled 17 months ago and optimum gym still withdrawing…read moremoney out of my bank account. Aftermaking a trip to speak to the arrogant and rude manager and phone calls it was still pointless and according to the manager it was my fault for not checking the bank statements and they will not refund the money they have taken out of the account for last 17 months. That's over $500.00 from a students account. I will never recommend this gym to anyone. Thanks a lot again for ripping me off.