Excellent service. Personable and helpful. Repair was done on time and as promised. Couldn't be…read moremore pleased.

I just returned from a trip to New Zealand where the weather was unusually cold and rainy. The Mac…read morein a Sac Polar Packable jacket was perfect! It kept me warm and dry. I also appreciated that it is reversible so I could switch colors when I needed it. I also loved the Eagle Creek Packable Backpack. It really does pack up easily and was just the right size to hold my "must-haves" on several short hikes. I didn't expect it be water resistant but everything stayed dry inside. Thanks to everyone at Irv's who helped suggested these to me!

Good selection of luggage, especially the Briggs & Riley line. Decent prices too given the…read morediscounts they may offer. Recommended.

This is the first time I've shopped at this location. I had time to kill and I saw the sign about…read moretheir clearance sale. The store was nice and neat and not very crowded. The shoe department isn't as big as my favorite location but I still managed to find a couple pair of slippers, the clearance price for one pair was only $6.73! The cashier was friendly and efficient. Overall it was a good experience and I will definitely be back.

I haven't bought anything from Nordstrom Rack in years, but today I happened to have snagged a deal…read moreon some Adidas kicks that I couldn't resist. I find that this location is easier to maneuver around versus the Old Orchard location, however it was still pretty crowded on a Saturday afternoon (prime time probably). Lots of On Cloud and Hoka women's shoe options. Had a really good experience with the checkout line, I wish I could remember her name. Even though the shoes didn't ring up with the price on the box, she make the adjustment without any issues. In addition, she was savvy enough to know how to make split a credit card payment when using one of those annoying Visa gift cards and a regular credit card. Usually when those two issues occur, you get stuck in line forever - but with her it was a breeze!

It seems like every time my sister comes to visit, she has to buy a new piece of luggage when she…read moregoes home. Often it's because she needs the extra room, but this time it was to replace a broken suitcase. She purchased one at the Nordstrom Rack on the first floor of the Fashion Outlets, but when we went downstairs and saw the Samsonite we took a spin and she decided to pick one there and return the other. As soon as we stepped in one of the employees greeted us and invited us to look around and offered help if necessary. When looking at a particular piece of luggage, he came over to offer help and talk about the various features, and pulled it down so my sister could take a closer look. They had a good price for it, so that's the one that she chose. They're Samsonite, so of course they had other pieces of nice luggage and I didn't realize that luggage now comes with built-in TSA-approved locks and that's pretty cool.

A disaster! Two week trip in a foreign country. Less than 3 days later, the wheel comes off on the…read moremaiden voyage! Forced to travel around the country with the bag tipping everywhere I went. My friends laughing at me all the way. When I went to the store that I purchased the bag from (and it wasn't cheap) I was told I have to pay for shipping it to the service center for repair-- even though the tag on the bag claims an impressive warranty. When I spoke to the manager on the phone he threatened me with the words," either pay $20 to have it shipped to repair or get kicked out with your bag". After that he hung up and then called back to threaten me like he was going to arrest me using a very young security guard--don't go here! I never got a name from the attendant because they hide any information about their staff when people are upset. This is a far cry from those old commercials with the gorilla bouncing the bag around to prove how sturdy it is. Awful service, rude, and a demeaning manager. Nothing was offered me other than to pay for shipping. It was never made clear during the purchase that if something breaks--I pay the shipping. Disgusting! I thought I was making a moderate quality investment-- never will I buy Samsonite again, nor enter that establishment! Buy from Amazon, at least they allow you to return defective products!

I went here to see if this cobbler can fix my two Highland Tactical backpacks' zippers. He was…read morehonest with me and told me the way the zippers were built internally, it would be near impossible to replace. He told me to contact the manufacturer to get the zippers fixed or replaced. If they can't do it, he'll try to fix it. I instead contacted Amazon Asurion insurance program instead based on the cobbler's advice and they sent me a full gift card refund for my damaged bag in return that I must ship the damaged backpack back to them which I did and used the gift card refund from Asurion to buy a better backpack by Mardingtop that has YKK zippers. So I appreciate the cobbler's honest opinion and advice. I might come back to this place to see if I can get the soles of my Dr. Martens shoes replaced. Also they close early in the weekdays at 2:30PM not 5PM.

Very personable owner who was willing & able to replace wheels on my older but beloved piece of…read moreheavy-duty travel luggage, which another repair shop had refused to deal with. The owner was not certain that he would continue with his business but if still around, he is highly recommended!

I could've sworn I reviewed this earlier this year, but apparently I didn't. I've been here several…read moretimes and it's hit or miss. Some employees are great, others are rude (like the one in handbags who told me she couldn't help me return an item because she wasn't familiar with it. Another employee then told me I had to go upstairs to women's clothing. I don't know why the first person couldn't just tell me that I had to return it in the same department where I bought it). Also, trying to do returns here is annoying because they do want you to go to the right department, but rarely is there anyone at that counter. And if there is there is, often there's a long line, while another counter will be line-free but they won't help because the department is 10 feet away from the one that sells the product. (Does it not all just go to the same computer system? I don't get it.) The dressing room in the women's denim section is also kind of dingy. I always associated Macy's with a more designer experience, but it doesn't give those vibes at all. I'll stick to online orders and hopefully not need to return items. Order pickup was relatively easy when I did that for a Black Friday weekend, and their new in-store Starbucks looks nice. The fragrance department associates have been nice when I was browsing fragrances, albeit a little pushy. But, I get that they're trying to get the sale done and they have generally been helpful.

Always a great experience at Macy's for fragrances! The employees are extremely knowledgeable and…read moretake the time to help you find exactly what you're looking for. They're always upfront about the specials and deals of the day, which we really appreciate--it makes the experience feel helpful, not pushy. The staff is friendly, patient, and clearly well-trained on the different scents and brands. Whether you're buying for yourself or as a gift, they make the process easy and enjoyable. We keep coming back because of the great customer service and consistent experience. Highly recommend this Macy's fragrance department! When the employees give you the best specials and prices instead of trying to upsell you, they really try to get the most out of your buck. #Grateful

Fabulous finds at this store if you are a Kipling bag fan, like I am!…read more I now own a Kipling rolling suitcase, 2 backpacks, and several cross body bags from Kipling. I use them everytime I travel and they perform well. I love the lasting quality of their bags, cute Kipling accessory key chains, easy to clean materials, and durable zippers. The bags easily organize my stuff too, with multiple pockets. Found several cute items on my last visit here, and they were on sale. My Kipling tip: Sierra stores often have a few Kipling bags on sale for cheap too. I always look for them in the purse section.

We really like Kipling's quality products. We have several bags that we use for travel and they…read moreare durable, versatile, and very useful with their various pockets, straps, and linings. It's very nice for us to have this franchise conveniently located in the Fashion Outlets of Chicago. We came here with the kiddos as they are at the age now where they like having these small crossbody mini-bags and we let them shop to their content and we picked up a couple of mini-bags at a nice discount. Melania was the friendly and helpful young lady staffer patiently showing the kiddos what was available and what was on sale, and going back to the stockroom to pick out a new item (if available) instead of the display model. These mini-bags were marked down from $54 to $17.28 each, and that was a nice compounded 60% and 20% sale that was going on. Big thumbs up and thank you Melania for your help today!

Tumi is a Luxury Brand Business Travel Cases and Luggage. Costing more than $2k for the check bag…read morecase. They use to provide customers with 100% lifetime guarantee, but that policy changed after "new management " took over. They still stand by the product for 5 years. And do provide a service to repair any broken Parts. It's a considerable question, pay another $1k and go another level of luxury for a lifetime guarantee... or accept that most people who travel that much, like to change out their luggage after 5 years. I've had my Tumi travel luggage for many years. I travel a lot and love the very sleek and modern design I found in Asia. Never had an issue with my luggage. I'll stand by this brand, for sure. Beautiful designed store. Impeccable, super clean. Nice service. Located in the beautiful Westfield Old Orchard Mall,Across from Louis Vuitton Store , Lush Bath Soaps, Torazo, Rick Bayless restaurant! So Much to offer in this Mall. Free parking .

Was able to purchase what we wanted in Tumi Fashion Outlet. We were assisted by Dina who did a…read morewonderful service. Another associate, Giorgio, were also assisting us but I can say he did not go beyond in service. First, he mentioned the bag I am getting was the last piece (yet when I paid with Dina, Dina informed Giorgio they still have 4 in the storage, this she gave me a new stock. I also asked him if such bag is still part of the sale and he said yes, "I think its 20%" but again, Dina said its 40%. Dina explained to us that there is a code inside where we can register for the 5 year guarantee/ warranty which Dina did to my order. Dina asked him if he did it to my husband, he said, " they can go online and register thru their email". I am not sure if he was tired on that day or what. Dina really did a good job and indeed performed a good customer service. Commending her. Thank you