I just returned from a trip to New Zealand where the weather was unusually cold and rainy. The Mac…read morein a Sac Polar Packable jacket was perfect! It kept me warm and dry. I also appreciated that it is reversible so I could switch colors when I needed it. I also loved the Eagle Creek Packable Backpack. It really does pack up easily and was just the right size to hold my "must-haves" on several short hikes. I didn't expect it be water resistant but everything stayed dry inside. Thanks to everyone at Irv's who helped suggested these to me!

Excellent service. Personable and helpful. Repair was done on time and as promised. Couldn't be…read moremore pleased.

We visited the Chicago store on a Sunday around 4ish -5pm. First off, when we walked in, it felt…read morelike we are inconvenient the staffs to have him showed us the suitcases. It seems like they felt that we're not going to buy anything. There wasn't really what is called customer service. We ended up purchasing the carry on, and the staff was finishing our transaction. He's nice and offered us gift receipts and such knowing that its going to be a gift. Then you have this female staff with short grey hair just cut our box open without evening asking us if its' okay to do so. She just said excuse me like we are all in her way and cut open our box because she wants to show another customer the luggage tag. I found that to be extremely rude and unnecessary. The fact that she didn't even say hi to us or proceed to ask if it's okay for her to open up our box or the fact to even touch it. We then asked our sale associate to swap the box for us because we don't want to gift someone an opened box. He's understanding and proceeded to swap us for a new one. Then I heard the female staff I guess asked the guy what happened, not sure what they chatted about. I found it inappropriate and unprofessional to just opened up someone's stuff without evening asking. She didn't even apologize afterwards or say anything to us. This is very poor customer service, We didn't drive all the way to the store to receive such poor customer service. I do not appreciate how she treated us or customers in general. That's uncalled for, perhaps they need better training for proper customer service. If I would've known the store to have such poor service, we would've just purchase it online. Will not return to the store again, and wouldn't recommend it to another to visit this specific location.

Always very helpful and great store location. Great selection and staff. I love my away bag.read more

Good selection of luggage, especially the Briggs & Riley line. Decent prices too given the…read morediscounts they may offer. Recommended.

I reached out two different times to Kenneth Cole Reaction online in the last 6 months, regarding…read moremy bosses luggage issues. Each time I was helped with no questions asked, no balking at the issues about the luggage. Elizabeth Boyle @Heritage Travelware was extremely helpful this last time and my boss received replacements promptly. I wish that other people would take heed to "good customer service" and use the saying "treat people like you would want to be treated". Thank you to Kenneth Cole Reaction's customer service team. I appreciated the great outcome for my boss, he'll have a great 60th birthday cross country ski trip in a couple of weeks. Elizabeth,Give yourself a big hug and pat on the back from me. Rose Dane

Superbly constructed and functional bags. Features are very well considered and their backpacks are…read morecomfortable. Materials contribute to the longevity and durability of their items. Great for travel or daily use.

Lexy was really nice over the phone, picked up a beautiful leather handle / clasp for my Garage…read moreBuilt Gear duffle - looks beautiful, smells great, and most importantly very comfortable in hand. Would definitely recommend this brand and store!

Check this location out for slightly cheaper luggage from this brand. I found a suitcase on…read moreclearance that had been returned because someone ordered it online but it was smaller than they expected, but it was just what I wanted: overhead bin size with spinner wheels, and only 7 pounds. The staff was very helpful and helped me set the lock code.

Nice selection of Samsonite and High Sierra goods…read more Prices are not really cheap but relatively competitive. I stopped in to check out the inventory after having my bag destroyed by an airline. The rep was attentive, polite and professional. We were unable to completely ascertain the denier difference in two pieces but he sure tried. It is located near the Mall's customer service center and the food court.

So happy to have them in Wisconsin! It was sad to see the retail store leave Milwaukee so this is…read morethe go to! Staff is so nice and knowledgeable and friendly!

We went to the Pleasant Prairie location and was assisted by Liz. She was very knowledgeable and…read morehelped us make our selection to suit our needs. We will definitely be back. Highly recommended.

Kelly was amazing, she assisted me with repairing my bag. Her hospitality is amazing and made my…read morestressful day into a great day! I will definitely come back in the future.

If you come to the outlet you will find decent prices for luggage or bags or toiletry bags or day…read morebags or briefcases. The prices are not low but if you find the right bag with good quality stitching and features then coming to the outlet will be nice as you might get a good deal. The staff were diverse ethnically and very friendly and not pushy at all which we appreciated very much. They were knowledgeable and honest which was another great point. And I love this outlet mall because there's so many stores and fun food to eat that you'll enjoy the place outside of going Tumi. I got the Saddler briefcase and it's leather and really professional looking. The interior is detailed and nice and navy blue and lots of little pockets and it has padding for your laptop. And the cutest thing about it is that the zipper attachments are magnetized to the side of the bag so it doesn't make noise when you walk around.. little things mean a lot.

It seems like every time my sister comes to visit, she has to buy a new piece of luggage when she…read moregoes home. Often it's because she needs the extra room, but this time it was to replace a broken suitcase. She purchased one at the Nordstrom Rack on the first floor of the Fashion Outlets, but when we went downstairs and saw the Samsonite we took a spin and she decided to pick one there and return the other. As soon as we stepped in one of the employees greeted us and invited us to look around and offered help if necessary. When looking at a particular piece of luggage, he came over to offer help and talk about the various features, and pulled it down so my sister could take a closer look. They had a good price for it, so that's the one that she chose. They're Samsonite, so of course they had other pieces of nice luggage and I didn't realize that luggage now comes with built-in TSA-approved locks and that's pretty cool.

A disaster! Two week trip in a foreign country. Less than 3 days later, the wheel comes off on the…read moremaiden voyage! Forced to travel around the country with the bag tipping everywhere I went. My friends laughing at me all the way. When I went to the store that I purchased the bag from (and it wasn't cheap) I was told I have to pay for shipping it to the service center for repair-- even though the tag on the bag claims an impressive warranty. When I spoke to the manager on the phone he threatened me with the words," either pay $20 to have it shipped to repair or get kicked out with your bag". After that he hung up and then called back to threaten me like he was going to arrest me using a very young security guard--don't go here! I never got a name from the attendant because they hide any information about their staff when people are upset. This is a far cry from those old commercials with the gorilla bouncing the bag around to prove how sturdy it is. Awful service, rude, and a demeaning manager. Nothing was offered me other than to pay for shipping. It was never made clear during the purchase that if something breaks--I pay the shipping. Disgusting! I thought I was making a moderate quality investment-- never will I buy Samsonite again, nor enter that establishment! Buy from Amazon, at least they allow you to return defective products!