I am submitting this review as a formal record of my experience with Smile Crafters in Cambria…read moreHeights, Queens, and to document a pattern of conduct that raises serious concerns regarding professionalism, patient safety, and compliance with basic healthcare service standards. I previously received dental work from this office that was acceptable. However, my most recent experience demonstrates a significant decline in service quality, staff competency, and operational integrity. 1. Lack of Professionalism and Training The staff displayed behavior that is inconsistent with the standards expected of a licensed dental practice. Employees appeared undertrained, disorganized, and unable to provide accurate information regarding appointments, treatment plans, or follow‑up care. This level of unpreparedness is unacceptable in any medical environment, especially one responsible for patient health. 2. Failure to Respond to Calls, Emails, and Emergencies Repeated attempts to contact the office were met with: Extended hold times Being placed on hold and forgotten Calls being disconnected No returned calls No responses to emails No acknowledgment of urgent or emergency situations A dental provider has a duty of care to ensure patients can reach them for post‑treatment issues, complications, or urgent concerns. The complete lack of communication represents a serious breach of professional responsibility. 3. Lack of Transparency and Accountability At no point did the office provide: Clear explanations Timely updates Proper documentation Any form of accountability for the delays or failures in communication This absence of transparency undermines trust and raises questions about the clinic's internal management and compliance with New York State dental practice regulations. 4. Emotional and Practical Impact As a patient, I was left: Without support Without answers Without access to necessary follow‑up care The experience was deeply disappointing and distressing, especially given that dental issues can escalate quickly without proper attention. 5. Public Safety Concerns Based on my experience, the clinic's operational failures may place other patients at risk. A dental office that cannot reliably communicate, respond to emergencies, or maintain professional standards should be subject to review by the appropriate regulatory authorities. Conclusion My experience with Smile Crafters - Cambria Heights was unprofessional, unsafe, and unacceptable. The lack of training, communication, and transparency demonstrates a systemic problem, not an isolated incident. This review is submitted to: Warn other patients Document the issues for public record Encourage oversight and corrective action No patient should be forced to endure this level of neglect from a licensed dental provider.

Very impressed with his modern procedures and equipment. I had a painless experience. Very friendly…read moreatmosphere, staff is accommodating.

Course of action not same with second opinion. (English not first language, but can understand,…read morejust have to probe with more questions). Seems to do extensive dental conditions/work and depending on your luck, something simple can get into an elaborate procedure. Staff is nice. Place okay. Doc is busy.

Dr Gila Jedwab is a wonderful dentist. we have been using her since we moved to the area. her…read morestaff is extremely caring and the office has a family atmosphere. through cleanings, exams, and short wait times. highly recommended!

Dr. Mark Bornstein did a really good job in restoring a bridge tin my mouth hat loosened. He did it…read morefor free. It was the right thing for him to do, and he did it. He is a very fair and decent man and I like having him for my dentist and hope to keep him as one. Myles in Woodmere

Excellent care, caring dentist, wonderful staff! Spotless. Recommend without reserve!read more

Dr. Bergan and her staff are amazing. I was referred Dr Bergan through an oral surgeon. She took…read moreall my concerns, broke down our approach to fixing all, informed me every step of the way and gave me my smile back. She is gentle, skilled, professional and kind. I highly recommend Dr Bergan to all.

My family and I have been going to Dr.Alina Bergan for many years and we have been so happy with…read morethe care we receive. Her office is warm and inviting, and her staff is kind, knowledgeable and truly caring. We are very grateful and highly recommend this office to everyone.

So happy I found this place. Always a delight. Staff and doctor is very caring and takes the time…read moreto educate you on oral care. Luv Luv Luv!!

Always a pleasant and informative experience.. Dr. Yusupov and his team are amazing. Keep up the…read moregood work work!