We're happy with renting from them. They pick you up from the ferry terminal, so that was a huge…read moreplus especially since it was raining when we arrived. As of this post, once you land and exit the terminal, walk left. Their vans pop up about once every twenty minutes to take a bunch of people to their office. The rental process was pretty straightforward, and we had no issues with the Jeep or during return. All went smoothly.

I wish I could give this place 10/5 stars. The professionalism, friendliness and just amazing…read morecustomer service was exceptional. We rented just for a day, called and talked to Mathew on the phone the day before, explained our situation, he was friendly and told us to let them know we had talked to him when we got to the place of business. When we arrived the next day, the lady at the counter knew about our reservation, it took less than 5 minutes to get everything done, extremely friendly and professional. Quick and easy. Even when we turned the car in. We were picked up and taken to the ferry and vice versa. We will definitely come back to vacation in viaques and most definitely renting from Maritza's car rental.

It was a fantastic choice. Business hours from 9:00 am to 5:30 pm. A standard rental day begins at…read more1 pm and ends by 12 pm on your departure day. If you are out of the business hours, the pick up will be next morning 9am. We booked one day ahead to pick up at 9am instead of 1 pm. It was worth it! Airport & Drop-off: The drop-off process is incredibly convenient. If you take the early flight, you can drop the car in a parking lot next to airport --2-3 minute walk with $25 drop fee. Work hours, they offer a prompt airport pick up and drop off. The most surprise part is I accidentally took the car keys with me back to San Juan! I was so worried about how to return her key or pay for the lost key, but Julimar was understanding I was rush to the airport. I communicated with her and shipped the keys back to her overnight using USPS, she did not charge any extra fees for that. I am trully appreciate. Vehicle Recommendation: We had a Kia, which was sufficient for most main roads. However, some roads on the island are quite rough/unpaved, so a Jeep would definitely be better, more comfortable choice for exploring. Thank you, Julimar, for making our trip so much easier. Highly recommend! The beach is beautiful in the island.

When we picked up the car, I told them we may need to extend to a 2pm drop off on our drop day and…read morewould happily pay for the extended time. They said "that works just let us know tomorrow". I texted to let them know at 6:57am we'd need the extended time and they responded with "call in morning to see" and then turned around again and said no. We'd already booked something because they said it was fine just to let them know when we picked up. Also when I dropped off the car, she tried to tell me there was new damage to the car and had to show the video I took before leaving. ALSO on the rental contract it says there is a fee for returning with sand in the car or wet seats. In a beach town.... Go with Maritza's or Segura

Island Jeep & Coquí Car Rental - Vieques July 24, 2025…read more Great experience from start to finish! Communication was excellent and the customer service was outstanding. The location is just a few minutes' walk from the ferry, making it super convenient to pick up the Jeep. Waiting time was perfect, no long delays. The Jeep itself was great--AC worked perfectly and it ran smoothly the whole time. Gas was at 1/4 of the tank when we got it, but with a gas station just 5 minutes away, it wasn't a problem at all. Drop-off was just as easy--we left it right near the ferry. We truly enjoyed the island and had the chance to explore many beautiful beaches thanks to the Jeep. Everything was simple, stress-free, and perfect for me and my family. We really enjoyed our day and next time we visit Vieques, we'll definitely rent from them again. Thank you!

the jeep we were given was in horrible running condition. the air conditione did not cool the car,…read morethe check engine lights were on and the tire pressure sensor lights were on. he told us that all he fleet are like that. then he charged us for inDurante even though we provided our own policy. very hard to communicate with them as they do do respond. there are many other places to rent a jeep on this island so look elsewhere so you don't get ripped off in 90 degree temperatures.

Jorge greeted us in the dock fresh off the boat without any solid plans to rent a golf car, let…read morealone a car. We were going to find a golf car rental but Jorge gave us a deal for the same amount that we wouldve spent for the golf car on a Suzuki Vitara. Although old, the car was fantastic for this type of trip due to its versatility on the mountain and was the perfect car for this island vibe. He gave us a great price and he made it easier than any rental to use and return the car. Super nice and charismatic guy. Definitely cannot go wrong

Remember in the cheesy 80's movie "Romancing The Stone" there is a scene where a guy named Juan…read morewhisks Kathleen Turner and Michael Douglas away from the Colombian military in his souped up 4x4? (he refers to it as Pepe, "My Little Mule") Well our taxi driver Jorge on the isle of Vieques gave us a ride on his Little Mule. We called him up a few hours before our flight was due to leave, and set up a place to meet him on the Malecon of Esperanza (near the beach). We called them a little bit before our pick up time, and he said he was already there. So, we met up with him and threw our stuff into his white van, aka Pepe. Vieques is a small island east of the main island of Puerto Rico. It is known for it's world famous beaches, laid back feel, and small one-lane roads. Jorge picked us up, and BOOM! We were on our way. He zipped us around the island at light speed. He knew where every turn and bump was. "Hey maam, you ready?" he asked. He then sped up a little and we went over a little hill and our tummy's totally felt it---roller coaster style. Jorge was super nice, and gave us a tour of the island and advice----I SOOO wish we hooked up with him when we arrived on Vieques: next time! Since he was getting us to the airport way ahead of schedule, he went and gave us a tour of the W Resort (it's on the way to the airport). Jorge also works for this hotel and many customers knew him and gave him high 5's---he even picked up a few people when we stopped there. But yeah, he told us to get out and check out the resort: Ummm, yeah, it's a pretty high class hotel (I guess they filmed a recent episode of The Bachelor there). So yes, if you are ever in Vieques, make Jorge the first person you call. He (& his Little Mule) will take care of you and get you to where you need to go.

Poor customer service from the young lady who was working the desk when we were returning our…read morerental. We arrived long before the time she had told us to come (5 pm), but we had to wait 50 minutes for a ride back to the ferry terminal. She said she only has 1 chauffeur and he had left for the airport when we got to their office. After 30 minutes wait, we asked for an update. She said he wasn't answering. Island time is fine but there are limits with ferry times. She also argued that the ferry leaves at 630 pm not 6 pm that we got in our email. We checked the ferry schedule for the next ferry time and saw that it would get us to Ceiba very late. We told her we still have 1 hr drive after that, but she started arguing that nothing is 1 hour away on the island -- we were not talking about Vieques , the 1 hr was Ceiba to our hotel. Anyway if nothing is far away on Vieques then her chauffeur should not be taking so long to get back from airport. Definitely needs more drivers -- our first wait at the ferry terminal when we arrived was also long. One drivers came in a Jeep so he could only take 1 family. After another 10-15 minutes their van arrived at the ferry terminal and filled up but there was still another group that could not fit. May need specific drivers for airport and others for ferry. Back to our return -- after 50 min her chauffeur got back to their office and we got in his Jeep to get to the ferry in time. This rental agency was highly recommended by other tourists but I will not be recommending them.

A complete scam at Maritza's Car Rental in Vieques. On…read moreAugust 18, 2025, I paid 168.75 USD in cash with the promise of a refund within 10 days. Today, September 17, 2025, I am still waiting. They not only broke their promise but also ignore all my emails and phone calls. I have all the invoices and receipts to prove this fraud and I am preparing legal action. A company that operates with such dishonesty, zero professionalism, and absolute disregard for customers should not remain in business. Avoid Maritza's Car Rental in Vieques at all costs.

Excellent vehicles - 2025 Jeeps - were perfect for getting around…read more Please change the vehicle rental process to include uploading insurance information rather than asking at vehicle pickup.

After reserving a jeep 3 weeks early, Jerry's did not answer our calls the day we were to arrive at…read moreCulebra. We called 10 times. We left a message, no call back. When they answered, they told us we could not have a jeep today. We had to wait until tomorrow! We needed the vehicle: we had plans for the evening. they said we could not have a vehicle. They said it was because we were taking the 3:30 pm ferry which arrived past their business's hours! No mention until this point. Essentially, they gave us no guidance as to which ferry to take or not take, and did not answer phone calls at their business yet for three weeks knew we were coming in today and needed a vehicle.

Traveled to Vieques for a 24 hour trip. Decided it would be a good experience to get a golf cart to…read moremake transportation swift and easy. The pick up from the ferry was convenient and timely - very kind staff. Once arriving to the site, we noticed another client arguing with them about leaving them with no transportation back to the ferry, and false advertising. I minded my business but eventually I understood their point. When we arrived they aggressively told me that I wasn't allowed to go into the office, and only my friend was because she was the primary driver (understandable but the method of communication about that rule wasn't respectful whatsoever). She went in and finalized the paperwork, and when returning to me she was followed by Enid who wasn't respectful or kind whatsoever. She was explaining the instructions to her only, when I was a secondary driver and was disregarding the fact that I didn't understand Spanish. I went to ask her a question and she rudely responded. What I found out later was that she was pressuring my friend to write her a 5 star review (literally taking her phone and inputting her name and a 5 star rating) which was extremely unprofessional and disrespectful. We were given a golf cart with a faulty lock and upon returning were told to only come in if we were returning the vehicle. They eventually replaced our lock after having to repeat the reason for coming twice. When it was time to return the vehicle, they told us we had no other option but to get a taxi to get to the ferry (even after promising transportation back) there weren't people waiting, there was no reason they couldn't drive us the 6 minute drive. I wouldn't recommend this business, Enid topped it all and truthfully would be the reason I seek another company in the future. The cat who hopped into our golf cart was the best part of the experience Don't book here

This place is hands down the most predatory, dishonest rental business I've ever dealt with. They…read morerefused to accommodate a 90-minute ferry delay (completely out of our control), forced us to spend nearly $200 on taxis, then cut our rental down to just a couple of hours while charging extra fees for additional hours and for everything else imaginable. This place completely ruined our family trip to Vieques. The ladies at the desk were shockingly rude, arrogant, and showed zero customer service or basic decency. The UTV was old, worn and loud, and the entire experience felt like a calculated money grab. Avoid at all costs, this place operates like a scam.

Acevedo car rental was there for us when we needed a last minute car for 7 people. They made it…read moreeasy for us to pick up the car and met us at the ferry to return the car. The pick up truck we used was not anything fancy but worked out even better than expected! The ac was cold and the truck got us down dirt roads without having to worry. Everyone enjoyed taking turns riding in the back of the truck bed! Will defined rent from them again!!!

We tried Acevedo car rental because we were hoping for good service at a good rate. In the end, we…read morereceived neither. Service - we tried calling the office as soon as we landed in vieques, no answer. We called multiple times before they finally answered and then we were told that the lady came and left already after having never called us. Reluctantly she came back to pick us up. She pulled up in her car, didn't say a word and did not offer to help with any our bags. We didn't need help with the bags, but a hello would have been appreciated. Car - Yeesh. Our car had a screw in the front tire that we discovered after only a few miles of driving. Instead of getting to spend our precious time in vieques on the beach, we had to find the garage she uses to patch the tire--and she didn't answer the phone or call back when we called to ask for the garage's name, so we had to go to them and ask. Aside from the tire, the jeep was well used. It had issues turning left, the radio didn't work, and it just didn't sound like a happy vehicle. Price - we paid the same price as other car rental locations for an inferior vehicle. Additionally, we were told our car had more gas than was present. We had to ask multiple times to change our paperwork to reflect the actual fuel level. And previous clients' paperwork--with names and credit card stubs--were in the glove box still. Let's just say the rates didn't appear to be uniform. Overall - it's not worth it. There are other car rental companies on the island. Use them instead. We had a perfectly good experience with Maritza's in the past, and Chepito's is supposed to be good, too.

The ferry trip is cheap and ran on time. The people on the boat were efficient and communicated…read moreclearly. The ticketing/boarding teams do not seem to share that same focus. My guess is that this comes from an understanding that they are your only option and aren't likely to see you again. So, they focus on making the locals happy. Being repeat customers/neighbors, this makes sense. If you come thinking that this is tourist level customer service, you will be disappointed. If you think of it like public transportation, it's just fine. If you

There was a fisherman protest scheduled for 2pm April 1st and all ferry rides were canceled that…read moreday. Not only did they neglect to inform tick holders, they canceled every ferry ride for the entire day...even the ones scheduled well before 2pm. Our ferry was scheduled for 7:30 and if not for our taxi driver canceling our ride to the ferry terminal at 5:30am, we would not have known. My fiance and I ended up spending $120 booking last minute flights so that we wouldn't be stranded. Terrible customer service. Unethical business practices as well as we received no refund for our ticket. The ferry company used the protest as an excuse to force tourists to spend more money on the local economy, by making them pay for flights. Absolutely disgusting. Vieques is beautiful. Bioluminescent bay is magic. But unless you can afford to fly to the island, I would suggest skipping. It's just too unreliable and sketchy.

I booked my reservation online at home on Ohio. It was…read moreextremely easy to do and never had any issues in common with Carlos Jeep Rental. What I liked about the service was letting them know west time the Puerto Rico ferry would be dropping us off on Culebra. They picked us up from the ferry and drove us 5 minutes to their business location. There must have been 7 of us waiting in line to rent a vehicle. The problem was there was only one girl doing all the paperwork. This took some time and you could see every one was antsy to move in with their day. She was by no means in a hurry to get us checked in and out the door. I will say there would have been no way we could have made it to our cottage located on one of the largest hills on the island that over looked Flemingo beach. We took the off road route to get to the beach instead of being with the crowd or having to pay the entrance fees per person and per vehicle. There was no way a golf cart or even a car would have survived that fort road and I'm still wondering if it was even a road. But the jeep did us well. We had no problems with it. Or was comfortable and my girlfriend was able to connect her iPhone and listen to her music and / or podcasts. The only issue was we needed to make sure to fill the gas tank back up before returning the vehicle. We finally found a gas station near the ferry dock but there was a large line to wait. They must only have one gas pump. Plus road construction didn't help us. We had a jeep to return and a ferry to catch, so we decided to pay the rental fee for gas. I found out that the price for gas was $17.00 a gallon. Luckily I only needed one gallon. I will use Carlos Jeep Rental when I return to Culebra island.

Great service! I called them 15 mins before they closed and they picked me up and got me a rental…read morewithout a reservation. Car was great, clean, and spacious. Quick and smooth drop off of the car. I would recommend this business.