Our 3 generational family stayed in the Beach Escape property and enjoyed the space, location, and…read moreaccess to the Hapuna community recreation facility, especially the workout room and waterslide. The backyard pool, hot tub, outdoor shower, view from the pool deck, sunset view and star gazing, open floor plan, and peaceful setting all receive an A+. Our only slight disappointment was the service from PIH staff...while they were very quick to respond to questions and a couple of in-stay requests, they were not overly accommodating. This did not dramatically impact our stay, but I expect better from a luxury stay provider. Here are a few updates this particular house could use to make it an "over-the-top" luxury experience: 1. Update the cookware as it is showing extra wear, 2. Replace some snorkel gear that isn't fully functional, 3. Add a few throw blankets for extra comfort, 4. Make an attempt to be more clear about what "extras" are provided for the actual unit being rented (i.e. exact model of baby gear included, staples for meal prep such as spices, small utensils, etc...). This is important given this home is in such a remote location. Overall we had a wonderful stay! The late checkout allowance provided us a very welcome surprise given our late evening return home flight.

Spectacular, kind, quick, and accommodating service at this beautiful rental house. Even more…read morebeautiful and nicely appointed house and grounds than we could have expected. Great value especially with the beach club. My wife, mother, and twin toddler girls are having the best time. Thank you paradise Hawaii luxury homes! We will return.

On our first visit, the agent/broker forgot to call us back. After we went to the office in person…read morewe chatted a bit and then he referred us to another agent who never called us back. We were ultimately referred by a friend, back to an agent that happened to work from that same office. Our agent was incredibly attentive and willing to make things happen but...we kept losing bids and even getting offers submitted in a timely manner. We suspect an advisor and/or broker in her office was to blame for the delays. Finally had to go to another company to find our Hawaiian home. We understand "Island Time" but there are other companies willing to take business from them because they make it so easy.

So I get here early because I had to work at 9am. The sign says 8am open and it wasn't open. I…read morewaited 15 mins for someone to show up. The person that shows up doesn't even bother to apologize for the wait! I get in an wait 5 mins while she's on her cell trying to call the realtor that we dealt with. The person we dealt with was rose. Very bad! Strike one! I spoke with her on a Friday about signing documents on Monday since that's my day off and both me and my boyfriend were available. We get here and she's not here. She doesn't even have our paperwork ready, so we only do the deposit. Strike two! I spoke to the receptionist on Monday about coming early Friday (on our move in date) before work to sign docs, she said its fine. I get here today on my move in date and sign docs date and no one is here again! Strike three! This is the worst service I have ever got. After this, I'll never come back.

I trust Lava Rock Realty for managing my property. Timely, efficient, great value and dedicated to…read moreprotecting our investment property on the Big Island - Waikoloa area. I've had a few nightmare property mangers, saw the reviews for Lava Rock and read-through the negative postings and was inspired by Lava Rock's management & professionalism. They have reputable resources and the local experience to assist our tenants and us-on another island property owners.

Written from absentee landlord's perspective. The Best…read moreProperty Manager that I have used on the Big Island of Hawaii. Ask them for my contact. I'll chat with you on the phone if you have questions. But you promise not to give them so much business that they can't keep up. I've used Coldwell Banker Property Management, Clark Property Management, Resident Rentals, and a couple others that I've forgotten the names of and I've spoken to many other managers. This is not about vacation rentals. Regular long term rentals.

If you are a renter looking to rent, these people will require an invasion of your privacy,…read moredemanding all your personal and banking information to make a determination of your eligibility. They will treat you condescendingly and callously and are likely to disqualify you for any blemish you may have acquired on your credit. If you meet their standards, they will pester and badger you constantly while you rent and will jump on every opportunity to charge you extra fees and fines. If you are an owner, these ladies have very little understanding of what makes a good tenant or doesn't. They also are completely physically unable to actually do any work on properties themselves or save you money on repairs by knowing what needs to be done and how to do it. They will charge top dollar for their services and return very little value. They will also turn away renter after renter when your property is vacant and burn away your entire profit margin and more while they pore through the results of their credit checks. Old, cantankerous and out of touch is my assessment of them. The rental market will be better off when they finally retire.

Please be aware of what you are getting yourself into when you rent from this company. I am in…read moreshock of what they have done to me and others. It really frustrates me that this company is still in business after they have continuously ripped off people and tricked them out of their money. If you get caught in there trap make sure you take pictures, and document everything. This company has figured out a way to take advantage of a lot of people. Don't be fooled by their nice demeanor at first, in then end you will learn it was all a front, and they are not after helping you out, but in fact hurting you. Your options are limited here in Waimea, as this is a small town, but the more people that boycott this disgusting company the better. Beware!!! If I could give negative stars I would have, this company doesn't deserve anything.

We would like to give Romy and Erik a big thumbs up for their help as we looked for property on the…read moreBig Island. Their professional advice and knowledge of the real-estate market was invaluable. We would highly recommend them if you are looking for property in Hawaii. Trish and Len Bellhouse

From the owner: Kohala Coast Real Estate, Buyer's Agent, Listing Agent, Resort and Second Homes, Waikoloa Beach…read moreResort, Mauna Lani Resort, Kailua-Kona, Kamuela (Waimea), Waikoloa Village

I am a big fan of Yelp and didn't know who to turn to for real estate help in Waikoloa, so called…read morethese guys due to the 1 very positive review. I am looking to buy a vacation home. I called them on a Monday and left a voicemail, no response. I called them again on Thursday, thinking maybe my cell phone garbled my phone number or something, left another voicemail, and no response. As I was flying out, on Sunday, I got a callback. I know Hawaii is laid back, but 6 days late is no good. They *might* be good if you can get them to call you back. Who knows? But when I choose a Realtor, being able to reach them reliably is important.

I have dealt with three Realtors on the Big Island of Hawai'i, and of course buying real estate…read moreanywhere is much easier than selling real estate. I interviewed four 'top' Realty Brokerages when it came time to hand over the responsibility of the estate I was stewarding on the Big Island. The Realty Brokerage that far outsurpassed any in terms of knowing the market, understanding how to represent properties effectively on the Internet with outstanding, qualified IT systems support personnel, the importance of first-rate photography and video-flash systems, AND had the access to Buyers was and remains Hawai'i Life Real Estate Services. Katie Minkus, Broker is a high-energy, ethical individual well-known in the marketplace, and Pamela Deery, my personal Realtor, is an outstanding professional, capable of dealing with individuals at all levels of income, especially the discriminating upper-end Buyer, and is very well-connected and understands well the entire financial process, including distressed property sales. I cannot recommend Hawai'i Life Real Estate Services more highly and would most certainly do business with these fine individuals in the future. If you are looking to buy or sell in this very tumultuous market, make Hawai'i Life Real Estate Services and Katie Minkus and Pamela Deery your professional choice!

(Yelp ghosts legitimate reviews. This is a real customer experience.)…read more From the beginning, the entire experience of leasing a house with Jennifer managing it has been unprofessional, frustrating and frankly, unacceptable. We rented a house in Waimea, 65-1187 Owaowaka Rd., last year for one year, intending to renew the lease for a second year. We were always clear about this fact and were told the owners were interested in a long-term lease. Delay after delay occurred, preventing us from moving in, from the building not being complete (It was a new home) to the house not being cleaned. We were pressured to sign the lease starting sooner than the house was ready, and finally relented, signing it for move in August 1, 2023. But the house still wasn't ready for move-in: it was dirty from the new construction, and we repeatedly asked Jennifer to clean it. Not only did she refuse to have it cleaned, claiming that the builder said it was cleaned, but I paid a house cleaner for the cleaning and spent two days cleaning it to make it acceptable for move-in. I explained to Jennifer that it was not the responsibility of the builder to clean a house SHE was responsible for managing. Our contract was with her real estate company and the owners, not the builder. No apology or compensation was offered ... and this was after we paid the $6500 deposit! Because the house was newly built, we were asked to document any issues with the house, which we did to our best ability, but again, the owners had a responsibility to do this and never did. We reported issues as we saw them and even worked with the builder and contractor to make sure items were repaired. We went above and beyond as tenants to help out the owners, and in the end, they lied and charged us for issues with the house that had nothing to do with us, but rather warranty issues that could have been addressed with the builder. Also, we repeatedly told Jennifer the issues with the landscaping: overgrown weeds and dead grass (It was the wrong type of grass for the climate so it kept dying.), and we couldn't use the yard and courtyard because they were always muddy with no grass. The owners decided to fix the landscaping AFTER we moved out. We had the privilege of paying rent, but Jennifer and the owners never seemed concerned about providing what they agreed to. Before we moved in, we asked Jennifer and the owners if we would be allowed to add a wall-mounted TV, and we were given permission to do so, but upon moving out after we paid for a contractor to repair the walls as close to the original condition, and even after our walk-thru with Jennifer asking her if the walls were acceptable, we were charged ~$1500 for additional repairs by another painter/contractor. We specifically asked Jennifer to let us know if the owners wanted additional work done to the walls so we could have the work done. She never notified us and we ended up paying 4 times what the previous contractor charged. We've since discovered that the owners and Jennifer lied yet again: the house is back on the market to rent. They asked us to move out before our lease ended, because the owners wanted to sell the house; but then we discover the house is back on the rental market for the same price. These people are liars, unprofessional and I highly recommend you don't do business with them. If you decide to rent from these owners with Jennifer as the manager, be prepared for them doing the same to you. We're grateful to be out of this inane situation but wanted to warn everyone how they do business. Aloha.

Left messages several times no calls returned. We sent them our money 10 days ago and my car is…read morestill not paid off. We can not get any answers we even called the Manager apparently she is also to busy to return our call. You pay a company over $2000 for escrow fees and they have the worst customer service.