When my husband and I rented a condo on the Big Island for 16 days from Kohala Coast Properties, we…read morealso purchased travel insurance. This Kohala Coast Properties sells by using CSA Travel Protection in San Diego, CA. Due to my health issues (including a week in the hospital), we needed to cancel our trip. So we applied for a refund. CSA Travel Protection took months to review my medical records - then finally approved the refund. BUT said that they were only required to refund $150 of the $8,868.62 refund amount, because the rest of our refund should come from Kohala Coast Properties. Well as you can guess, Kohala Coast Properties isn't paying either. Now my husband and I are stuck in the middle - with NO REFUND. When I did a search on Kohala Coast Properties, Inc business license on the Hawaii.gov site, I found a message saying "This business is not in good standing." I so wish I had done this search before I rented the condo!

Awful renting experience. Realtors failed to disclose all…read moreinformation about property and landlord, breaking our lease multiple times. Very illegal and un ethical. Renters beware

I found the Hawaiian Dream Properties site an integral focal point with…read moreanswering property questions to viewing potential properties with their video tour. The video information is very complete. The staff is easily available to answer all your questions. Thank you, Jared Duncan and Jim Albone.

Great management company. My husband and I booked a stay in one of their condos with our 2 young…read morechildren. We stayed for 2 weeks so we needed new linens multiple times. They were quick to respond and get us what we needed. I also forgot a few things for my newborn so I had a few items shipped to their office. They brought the packages as soon as they came. I was very pleased with how helpful and accommodating they were. I would highly recommend them.

If you are wanting to book through this service, do it ONLY through VRBO. Aloha vacation rentals…read morewebsite is SO poor. I have read more than one review on other sites where the same incident happened to them. We booked a house through the website. Picked our correct dates, and then had email correspondence with one of the owners, Tina. The email header/subject was our correct dates. We had booked this house about 9 months in advanced to be very prepared. It was me, my husband, baby and 2 other couples. I even emailed tina a couple weeks before because I had a bad feeling and confirmed again the dates we were coming (April 2019) where she agreed. Two days before we were set to arrive I emailed them again and confirmed there would be a crib. Tina responds "yes we will have a crib for you for your trip in 2020". Naturally I freaked out and asked tina to call me she called me and I explained all our emails and conversations have mentioned the actual dates. She pretty much acted like it wasn't her problem and I hung up on her. I think she looked back at conversations because when my husband called her she was incredibly apologetic and gave us a full refund (ONLY REASON THEY ARENT GETTING 1 STAR!). She explained that she looked everywhere for somewhere to put us but every single thing on the island was booked. Lucky for us, I did a simple google search and found a FANTASTIC place, of course not managed by Aloha vacation rentals. I tried to figure out what went wrong, so went to their website and tried again to pick exact dates to schedule, it then takes you to a new page where the calendar changes to 2020! Out of no where! Very poorly done site. Very poorly done communication. But was refunded and we found another place so it all worked out in the end for us. But don't book through website.

I have used Boundless Hawaii for 2 years to manage my condo in the Mauna Kea resort, Waiulaula…read moreJ202. I am in the condo now on vacations and to add new bedding. I found my condo immaculate, freshly cleaned carpets and all the amenities in place. No repairs were needed, so I spent my time enjoying the perfect weather in Hawaii. I will continue to use Boundless Hawaii and find Nick to be delightful to work with, he returns calls very quickly.

A company that kept most of our deposit after I had professionals scrub the house from literally…read moretop to bottom, and they didn't even return enough of my deposit to pay the cleaners. They blamed damage on us that was there from previous tenants, and I have pictures and emails to prove it that they repeatedly ignore. The owner of the house CHERYL is putting it up for sale and wants the money to fix her unlivable house full of termites that they would not do anything about. This company is just helping her keep what is ours. During our walk through it was even discussed how a door was damaged when we moved in and they charged us $463 for a closet door!!! I have pictures showing a bathroom drawer when we moved in with used floss, roaches, and hair. Termite poop on our bathroom counter, black mold in the washing machine I tried to scrub. Broken kitchen tile when we moved in. We left the house cleaner than We received it. Lived with a house full of termites that they would not deal with. Boundless said one thing at my walk through and then charged for things never mentioned and damage from before we moved in.

I genuinely couldn't have asked for a better property. Especially after exploring the big-island it…read morebecame very clear our rental was in the absolute best place. Waimea was amazing, the house had everything we needed for a 5 person family. The house was clean, big, in an amazing neighborhood, and extremely close to some of the most beautiful beaches on the island. We would ride bikes to the beach (5 min bike ride) and see turtles swimming and relaxing. They could've easily charged us extra for small things but instead they just took care of it all, making the whole process seamless. Extremely good pricing for all that was included and how easy everything was!

We stayed at one of their beach front properties and it was absolutely amazing. The view and…read morelocation of our home was perfect -- full view of the ocean from our backyard and central to most areas around the island. The home itself was very clean and they provided everything we needed: towels, sunscreen, beach mat, washer, dryer, detergent, local snacks, anything you needed was most likely provided in the house. The home had tons of space for our family of 5 and was one of the few properties with an extended backyard overlooking the ocean. The rental also came with beach club passes that were amazing. The club beach was clean, beautiful, and provided chairs and cabanas for members as well as having access to a private restaurant and bar on the beach. The hosts were very accommodating and helpful whenever we had questions regarding the property. We would 100% stay here again the next time we visit the island!

Great location, very clean apartment with all amenities one can ask for. Responsive host. Highly…read morerecommended!

We stayed at the Kona White Sands location. Had an amazing view of Magic Sands beach and was able…read moreto hear the ocean from sun up to sun down. It not only is decorated beautifully, it is well taken care of and has everything you could need. We are a tall couple (both over 6') appreciated the high shower head so we are not doing a backbend to rinse out our hair and water pressure is A+. Even though there is no air conditioning keeping doors open and the fans going it was comfortable. We had an issue with the tv, it just quit working. I messaged with Dani and we tried a few things that didn't work. And the next day while we were out they replaced the tv. What great service! We felt the price was very fair for the quality and ocean views. Would definitely stay here again.

They are the best we have ever had. We have been coming to Hawaii for many years now, but we have…read morenever met a company that will go out of the way to help you as this company. They seem to know everyone on the Island they can connect you with. We are very happy with the Condo they found us, just what we wanted and more in a great location.

I would never rent from this company again. Communication is very poor through VRBO and their main…read morephone number. I had asked to cancel my VRBO the day after I found out my Brother in law's funeral service was the day we were supposed to check in. I had to have VRBO contact the host so I get a response from their initial email to accommodate me in another property. Lit took them more than 30 days (after my stay at another property) to refund me the initial payment sans VRBO fee and insurance fee. Multiple texts, phone calls, and VRBO messages- it shouldn't be this hard to contact a host. They added stress to us who just lost a loved one.

I trust Lava Rock Realty for managing my property. Timely, efficient, great value and dedicated to…read moreprotecting our investment property on the Big Island - Waikoloa area. I've had a few nightmare property mangers, saw the reviews for Lava Rock and read-through the negative postings and was inspired by Lava Rock's management & professionalism. They have reputable resources and the local experience to assist our tenants and us-on another island property owners.

Written from absentee landlord's perspective. The Best…read moreProperty Manager that I have used on the Big Island of Hawaii. Ask them for my contact. I'll chat with you on the phone if you have questions. But you promise not to give them so much business that they can't keep up. I've used Coldwell Banker Property Management, Clark Property Management, Resident Rentals, and a couple others that I've forgotten the names of and I've spoken to many other managers. This is not about vacation rentals. Regular long term rentals.

We were hoping to find a condo for our parttime living on Hawaii Island and renting it out the rest…read moreof the time. Jim was great and we would highly recomment him to you as a buyer's agent. He's knowledgeable, agreeable, has more information that we even knew we needed. We were delighted to have met him and you will be too.

MR Dahlberg rented me a garage space that was illlegal to rent at his own house at Kona Hills…read moreEstates. He was in violation with his own HOA. He was a harassing person. He is shady. I am going to sue him in small claims court.

On our 4th or 5th trip to the Big Island we decided it would be fabulous to have a vacation condo…read morethere. We contacted Beth through Yelp. She got right back to us and after answering some question we set up a time to meet. She accomodated our schedule and took us to see several condos in areas we were interested in. Everything we looked at was within our price range and met the criteria we laid out. Long story short, we now own the first condo we saw. We couldn't be happier. Beth and her associate, Denni, were there every step of the way. We were fortunate to have Beth representing our interests since we were back on the mainland. We highly recommend Beth if you are buying or selling property on the Big Island. She is the best!

We can't say enough about Beth! We moved to Hawaii from California this year and Beth patiently…read moretoured us all over the island in search of our own slice of paradise. We had been through two other agents before working with Beth and are so thankful to have found her. She is highly intelligent, personable, thorough, extremely professional, and super responsive. We absolutely recommend Beth to anyone looking to buy on the Big Island!