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    Island Pediatric Associates

    3.4 (8 reviews)
    Closed 9:00 am - 7:00 pm

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    ProHEALTH Forest Hills Pediatrics - Exterior

    ProHEALTH Forest Hills Pediatrics

    3.3(82 reviews)
    9.7 miForest Hills

    My two children are seeing Dr. Kacin for over 10 years. However, I've decided to leave this…read morepractice. I got a $975.00 bill for my son's flu visit. They are charging $560 for a nasal flu test and $415 for the office visit. After insurance adujsting, they charge me $456.89. They didn't tell me a nasal fue test would cost $560. To disput this bill is hard. The phone number on the bill is connecting to Optum billing department. They asked me to call Dr's office or my insurance company. The lady Mrs. Kin(or Kim) in charge of bill from the Dr's office didn't answer my question. She asked me to have my insurance company to do a 3 ways call with her. So I called my insurance company and set up the 3 ways call at the time Mrs. Kin suggested, but she didn's answer the phone. Tried to dial 3 times, no one answered the phone. I have been kicked back and forth on the phone calls. I sent many messages via MyChart billing, but were ignored or only answered as noticed, checking. The only Email I am getting from them is a over due notice that not allowed an reply(noreply@optummedical.com). My disputing of this bill is totally ignored. As a loyal customer for over ten years, I have been paying their high amount of bills without delay, paying their $10 charge of forms many times. This bill is the last straw that overloads the camel. I would not recommend this practice to any parents.

    Care is absolutely terrible. Dr Herzog is nothing but rude and the office experience is incredibly…read moresterile and unwelcoming. I go for their pediatric care (anyone here saying their care is good is lying), which has been absolutely horrendous. I remember being excited for doctor's visits when I was growing up to find out what was wrong with me, and they have made my son scared when he goes to the doctor. Their parking status is so horrendous that they can't even manage the two spots that people can park in (which is never enough.) Zero stars would be better for the state of this program.

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    ProHEALTH Forest Hills Pediatrics - Nurse's Area

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    ProHEALTH Forest Hills Pediatrics - 2nd Floor Reception Area

    2nd Floor Reception Area

    ProHEALTH Forest Hills Pediatrics - This is after more than 55 minutes on hold.

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    This is after more than 55 minutes on hold.

    PM Pediatrics Urgent Care - Forest Hills

    PM Pediatrics Urgent Care - Forest Hills

    3.4(111 reviews)
    9.6 miForest Hills

    Called to see if there was any availability for my son and they said there was no waiting time and…read moreI can just walk in. My son had a high fever and I asked them if I can have someone ibuprofen for him while waiting to see the doctor and they refused and started to make comments why I didn't give him at home or I can just go to target and buy it. The lady at the front desk was making racist comments on the phone with the nurses inside about me. "There is a white Kerin here" when I was just a concerned mother that came straight from work to bring my child to the doctor. The doctor decided to take a break right at the time that we checked in so I had to wait 30 minutes with my son shivering. I should have just gone to the ER. Terrible experience and I don't recommend this place.

    PM Pediatrics Urgent Care has been a go-to for us mainly because of their availability. It's…read morecomforting to know there's a place open after hours when our daughter needs to be seen and our regular pediatrician isn't an option. That said, the care often feels a bit rushed. While we believe the diagnoses have been accurate, we usually leave without much clarity or new insight--which might be more about the minor nature of the visits than the staff themselves. One concerning moment was when we arrived for a visit and found the front desk staff asleep at her desk. It didn't inspire a lot of confidence in the professionalism or attentiveness of the team at the time, though we recognize that's hopefully a one-off. At the end of the day, PM Pediatrics is there when you need them, and we do believe they care. We just wish the experience felt a bit more attentive and reassuring.

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    PM Pediatrics Urgent Care - Forest Hills
    PM Pediatrics Urgent Care - Forest Hills
    PM Pediatrics Urgent Care - Forest Hills

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    Island Pediatric Associates - pediatricians - Updated June 2026

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