Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

We had such a fantastic experience with Dr. Birch. He has a very funpersonality. He explained the…read moreprocedure thoroughly, and when we went for a follow up, he took his time despite his large workload. We never felt rushed. The other ladies that worked there were also personable. They. helped set up the room and they made sure that myself and my husband were comfortable plus it doesn't hurt that Dr Birch is also an LA Dodgers fan. Highly recommend if you find yourself needing his services

I like Dr Birch and he treated my wife professionally and with care. However his staff and office…read moremanager have proven to be difficult when I attempted to arrange for an appointment for me. Even given proof that my Medicare advantage program would pay for my appointment and any treatment, they still refused to arrange for an appointment unless I got a referral from my mainland doctor, which I did not need.

The consistent high standard of care , alternatives, healing process . The knowledge of Dr.Lee and…read morehis care for injured is incredible. Best foot doctor ever . I feel confident about my recovery and healing.

Best Doctor EVER! never been to a foot doctor before but i…read morewould have went sooner if I'd known Dr Lee . very nice man,very knowledgeable,puts you right at ease,knows what he's doing and knows how to do it with little to no pain! Also does a very through exam,just to check everything. Great front desk people and just a very organized office. We are lucky to have him on the west side!

Dr Lee is fantastic! He's super smart, friendly, and knowledgeable. Also (and as a fellow doc I…read moreknow how important this is, since it's definitely not true of all surgeons), he's not in a hurry to perform surgery when less invasive options ( such as stretching, splinting, acupuncture, injections, physical therapy, etc) are likely to be helpful and may resolve the problem completely. He does a great job explaining what's going on, options for treatment, and plans for follow up, and makes sure you understand it before you leave. His staff is welcoming and supportive. The office is well appointed and comfortable. A great find if you're looking for a podiatrist!

I did a stem cell treatment with Dr Davidson. I paid six grand Long story short it's nine months…read morenow and my knee function is worse than when I got the treatment. It was swollen at the injection site, they told me to go to minute medical twice. I asked if they would consider some type of refund, altho I signed the paper, they wouldn't have anything to do with that. I respect what they do but to me there all about the money. They didn't seem to careless about my knee. Here I am broke with a worse functioning knee than when I first came in. Very disappointed with my results

I was as skeptical as skeptical could be. After all, Maui is a place where there seems to be more…read morehealers than people to be healed. Nevertheless, I did my homework on what Dr. Davison was offering, and when I went in for his analysis of my back condition I had a truckload of well educated questions. No problem with Doc's responses, without question, his knowledge, understanding and proper procedures are cutting edge. Basically, Doc Davison is smart as hell. I know, because I drilled him, and I'm smart as hell. He actually teaches other doctors how to diagnose and implement his procedures. We did the stem cell therapy where the cells came from frozen cells from placenta and or cord afterbirth. (Not sure about whether cord stem cells are part of his stock, actually.) Here's the bottom line: It wasnt cheap, it was a 45 minute procedure, it didn't hurt very much. I went in damned near crippled and within 3 days I was feeling 80% normal. It's now 3 weeks and I'm 95% normal. Sounds too good to be true? Yep, I know it does, but its true. Finaly, do your homework about stem cell therapy. Go in knowing something about it. When you see Dr. Davison you'll find out that he knows the ins and outs way more than what's published on the Internet. He's pretty busy, but when you're in his office theres nothing else but you on his mind. As I continue to find my body falling behind my spirit, I'll be seeing Doctor Davison to try to balance my physical being with my perception of my strength and mobility.

I've been coming here for years for various illnesses & injuries from colds/flu to work and car…read moreaccident injuries. The staff is very friendly and communicative. I like that I can fill out my paperwork online to save time in the office. They are great for both scheduled appointments and walk-ins. Tina Beckham is one of the nurse practitioners that I've seen several times and she's wonderful! She always listens to my concerns and answers my questions. Thank you Minit Medical Kihei for taking care of me over the years!

Went in for a note. Pricing here is incredibly high especially if you are under/uninsured. The…read morecheck in staff kept asking and announcing loudly about my lack of insurance. Wait time was long, and the overall time at the facility was over an hour. I was told to go to this clinic for my note by those who required it and staff was more than hesitant to provide the note despite me displaying zero symptoms and feeling well overall. I would not recommend this provider. This was by far the worst urgent care experience I have had.