Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday.
Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too.
The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before.
The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me.
I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident.
Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force.....
I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do.
UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move.
I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.
