I don't know how their google rating is so high because I don't think I've ever had worst service…read more The washer they replaced my old one with is COVERED in black mould, and worst yet, doesn't even work. It's drain sensors are broken so it stops mid cycle with dirty water pooled inside. Took my a whole day to trouble shoot it. Repair people take FOREVER to book and don't even arrived on the scheduled day. This happened three times when I've moved around my schedule just to let them in and they didn't show.

I really needed a new fridge as ours was broken and he was able to get it delivered to us as well.read more

Placed my order on the web as requested at the store and paid for the part. No comfirmation of…read moreorder and nothing further. Called and was informed it had been ordered and would be in the next day. Nothing, 4 days later I called and was informed it had arrived 2 days earlier and they hadn't got around to letting me know. It's so much easier to order from someone a little bit more RELIABLE.

I have used Reliable for many years. We own rental property and have purchased many different…read moreParts from them. Today I phoned because my dishwasher was not working, they generously told me of three different problems it could be. They are my go to for parts and information. I am a woman and they gave me good service. I have nothing but respect for Reliable and their employees!

Terrible service. I would not recommend this company. I posted a review previously that explained…read morewhy but Yelp removed it. They said it was too "personal". So I guess that I can't say exactly what happened but trust me this company deserves a one star rating.

I am super impressed with the service I got from this business. My dishwasher stopped working and I…read morecould not figure out what was wrong. Living on my own and on a limited income I was nervous about calling in an repair technician but I had to have it fixed. The day before he was to arrived the handle fell off my fridge and my washing machine stopped working. It was like an appliance conspiracy to drive me insane. All the same make. This is a local family run business. Mum does the administration, Dad and their son Paul do the repairs. Paul arrived ten minutes before stated appointment time. Neat and tidy, extremely personable and pleasant. Went to the dishwasher turned it on and nothing happened but he heard a click. He said it is your drain hose. Then he turned around and put the handle back on the fridge, then went to the washing machine and turned it on and told me what was wrong (my fault not the machine) Went back to the dishwasher pulled it apart, cleared out the drain hose (tiny cap had blocked it) put it all back together again. Everything left neat and tidy, all done within 30 minutes and the cost was extremely reasonable. I would highly recommend this firm and will definitely be using them again.

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

I had a problem with a 25 year old handle and switch for a Kenmore central vacuum, and inquired…read moreabout a repair. They had the handle in stock. The salesman wanted to sell me another used hose and powerhead, which I did not want. When he finally agreed to ask the repair person to look at it, they found a replacement wired switch for in the handle, and the handle, and sold both to me and the repair person gave me valuable advice on how to reassemble it. I rate the repair person a 5/5 for being honest and helpful and knowledgeable. However, the store is sometimes staffed by someone else who lacks those attributes. They might do better to just close the store on those days. Perhaps that is why the reviews are either 1s or 5s. I was quite insistent and persistent to get to the solution.

Took my Dyson cordless in because power head not spinning. When I picked it up,2 days later said…read morethat they could not repair it. Checked Utube and showed how to clean connections. It works! Do not recommend them

I had a foreign object in my dishwasher's sump. My technician got it out and replaced the sump…read morepromptly. However, my dishwasher wouldn't drain afterwards (probably a siphoning issue) and when the tech came back to look at it he left the dishwasher partially unsecured and I found a couple of spare parts lying about. And the dishwasher still doesn't drain.

Kowledgable, total sewing machine store. I live on Vancouver…read moreIsland. Recently I was in search of Brother Sewing machines. There are only a few Brother Sewing Machine Dealers on the island, not in my town. So after doing (Google) search, and making some telephone calls directly to the stores in Victoria, I came to the decision that Sawyer Sewing Centre is the best place to purchase my sewing machine; the most important reason being their in-house aftercare support. I talked with Judy at the store twice, and she was great. So we drive to Victoria for a couple hours to purchase a Brother sewing machine, letting Judy know which day I would come in. On arriving Victoria, we went directly to Sawyer sewing Centre. The store has many sewing machines of many makes. Judy was so kind and gave me a demonstration, as well as letting me try key points, on the particular model that I was interested in, and helped me through the purchase process, even setting up the Brother's warranty process at the purchase time. She was just awesome, making the process so smooth and easy. She even told me that if I had questions after I went back home, we can FaceTime to help me. Wow. I enjoyed shopping at Sawyer Sewing Centre so much that, after a couple nights' stay in Victoria, we went back to the store to purchase the task lamp - which has proved very useful after a few days' sewing - and various supplies for my sewing on the way back home. Judy got me all ready to start sewing so on returning home, I have already finished a couple project in one week time. Knowing that if something goes wrong, I can have a knowledgeable store such as this with helpful and experienced staff like Judy in Victoria, I feel so at ease and excited about my new sewing machine. If anyone wants a sewing machine, I recommend this store.

Time after time, I have called the Sawyer sewing Centre in Victoria, to either buy accessories for…read moremy Janome S7 or advice on how to use some of the purchases. Today I called as I need to replace the needle threader on my machine. I checked for parts and the woman had me facetime her so that she could show me how to make the repairs. My machine was different than what she was use to, so it will take some more investigating. Whenever I call, I am amazed at the knowledge the staff at this store . I have used a sewing store in Vancouver, where I bought my machine and they are no help. The take the time to explain all the purchases, as I am fairly new to sewing. I really can't say enough about the store and the staff. No wonder they have a five star rating.

These guys went above the call of duty when servicing my little Italian ascaso! Got her purring…read moreagain and solved my leak issues plus took the time to show me the grind that works best in my machine! All this and an awesome shot of expresso for the road ;)

Oh No They Didn't! Wow! And I thought businesses in the USA…read morewere bad. These guys take the cake. I took my espresso machine to replace all the seals and gaskets (seals and gaskets I paid for in the states and brought to Whitfield). They charged me $112 for that and didn't return my old gaskets as I had asked. I got it home, fired the machine up and hot water sprayed all over the place. It came out so fast I didn't know where the leak was. I called Whitfield and the first thing out of his mouth was, "the sight glass might be cracked". I never said where the leak was. They then said I would have to pay for the glass and didn't know if they could get it in Canada or not. As extra punishment, Whitfield decided to not call me at all until I had a male friend call them on their greasy dealings with me. Do not go to these guys. They are not ethical nor are they honest. They seem to think they are the only game in town and that they can pull this kind of stuff on customers. Whitfield Food Service Equipment was quite willing to ruin their reputation all over an $8.50 sight glass. What does that tell you? It tells you they're not worth even a star rating. Greasy!