Our Internet speeds rarely reach the published speeds and when they do they are not sustainable. I…read morehave called many times as have my neighbors but it still has not improved. Communication of outages is horrible as is the responsiveness of the technicians. If we had another option I would leave tomorrow.

Just very very bad service,I thought talking to SuddenLink was a pain but this is just…read moreridiculous,It gets fixed but who knows for how long? Day,Week,Month if I'm lucky then right back to nothing,I've switched back to SuddenLink and would say stay away from here if you can

very poor company . I only had internet for 6 months . I paid every month and after 6 months they…read moreshut it off after me paying $75 . Was suppose to have been $40 a month . They said I owed $138 even after paying the $75 and though I paid $45 the first month . $50 the second month, $60 the 3rd and $65 the 4th . $75 for the 5th and 6th . I called to see what was going on with my account and they literally tried Making me pay what I didn't owe just to look at my account . Then I told them to cancel it and then they started leaving me super rude messages . I still have it also . Called to compain about them calling me like that and got told I was just a spammer . avoid this company at all cost .

Was given a newer iPhone that needed to be set up. Store manager and others did an outstanding job,…read moreeven though it took some time dealing with issues beyond their control. They persisted, maintained a professional yet fun atmosphere, backed one another up and got everything working. As a retired person, nit as up to date on changing technology, the store representatives helped a great deal in making the transition to newer technology...which is not easy for us old geezers! But, they did it!

Spectrum cable is a big rip off. I spoke to a rep last month, reduced channels drastically and…read moreagreed that is certain amount would be the price going forward. One month later, the price increased again. GIVE ME A BREAK. Been a customer for 20 plus years, time to go. Bye to CUSTOMER NO SERVICE!!!!

This company is horribly managed and maintained. I was referred to this company through a neighbor…read morewho spoke highly of them early 2012. We had them install as soon as possible due to not having many options in the area and needing internet. Their data is sold at very low speeds which was rarely consistent and good enough to watch videos or play games. The staff was just plain dumb, had NO experience, and did not even understand the equipment and internet they were installing. This becomes even more apparent after speaking to any of the staff including the owner of the company. There were a lot of outages due to weather and equipment failures. EVERY tech whom I had the chance to speak with seemed to have NO idea what they were doing because they could not get my home internet working so I could work from home, in a timely manner. I was informed of how their backup power for their towers would freeze in the winter causing outages. Which would make one think they do not have the right equipment to service the areas they service. Do yourself a favor and save the 300 dollar install fee, do NOT get internet with KCCoyote. Get ANY OTHER service.

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.

I just moved to Lathrop and found out this is the local internet provider…read more First they do not have a office in Lathrop. They are based in Bethany, MO. To get internet you have to drive there or do the paperwork over the phone and then in the mail. Which is odd in comparison to other companies that provide services. I mailed my information to the company and it took a week for them to receive it. I had spoken with the employee that deals with Internet setup on Monday and she stated when she received my paperwork she would call and setup a time to get it installed. On Wednesday I call to check on my paperwork status. She stated she has received it that morning. It was 12:30pm and she hadn't called me. Then she proceed to setup a time for the next day to hook up my internet. I was able to do it and very happy to finally get my internet. I get a call back the same day stating she spoke with her tech and he was already booked for the following day and couldn't come out. They don't work Friday due to the holiday. I ask if there is anyway he can come because I really need the Internet to work. She stated no and that they couldn't come out til Monday the following week. I wouldn't be able to do that due to I will be back to work. I proceed to state I think it's crap she scheduled and didn't know he was booked. She stated don't you make mistakes sometimes. I said not when it's a scheduling thing because I use a calendar. She had nothing to say. Needless to say I was able to find a different provider that was not this company. I am so happy to not have to deal with this company that has no customers service skills. So if your looking for internet in Lathrop I am sorry you have to speak with Mallory the lovely lady at this company. Don't expect her to be helpful. Or go with Hughesnet like I did.