ABSOLUTELY TERRIBLE. Would not recommend this to my worst enemy. Fast internet and tv? More like…read moremake a fast trip to the phone to ask for a refund. The Wi-fi service was slow when we first got it installed, then after a while it was okay. The TV service on the other hand, sucks. They removed SO many channels and you had to "upgrade" to see the other channels. The only good things they have is the customer service, I'll give them that. (That's 2 stars).

My mother (at 96-years old) had a 25+ year account with Optimum…read more IMPORTANT: "Optimum" recently changed their name to "Sudden Link." They are the same company, so all the documented experiences below are valid for both companies. I returned to St. Joseph, MO (US) on sabatical from my 27-year long, full-time professorship in Europe to care for my mother as she is now in hospice. In addressing her finances, I found that her monthly fee for wifi + TV with Optimum was $301.oo -- EVERY MONTH! . We changed to United Fiber WHERE WE HAVE IDENTICAL SERVICE (including service for a wifi-equiped smart TV) for $28.30 per month. IMPORTANT: if you cancel Optimim one day past your billing cycle they STILL charge you the full monthly billing even AFTER they shut down your service. I.e.: We now must pay $301.oo for 2 days of ghastly service; they refuse to pro-rate billings). Additionally, the woman with whom I had to speak at Optimum in order to cancel the account (which took over two hours on the phone) argued with me, claiming that our monthly bill with United Fiber was too inexpensive and couldn't possibly be correct. When I suggested that she was mistaken, she spouted, "I am NEVER wrong!" (...wrong again). She was obstinant, insulant, and combative. The "b****" word is inappropriate, but in this instance, it is painfully correct. We ARE now paying $28.32 per month with United Fiber for identical service and everyone with United Fiber has been supportive, helpful, friendly, and they have NO set-up charges to run their fiber cables directly into your home. Optimum financially gouged an elderly woman--my mother--for years. Find ANY other provider, but given the limited options in St. Joseph, Misouri, I strongly suggest United Fiber.

Caveat emptor or buyer beware. Customer Disservice is the…read moremost appropriate description. the AT&T merger took this company right into the crapper. Overpriced & deceptive marketing. Stay with cable or streaming.

I was a loyal Directv customer for 15 years. Then...here comes AT&T, a questionable organization,…read morewanting to charge for service visits and the man upstairs forbid that they comp you a premium package to accommodate their customer for the lack of Time Warner Sports Net and the Dodgers like the original DTV would. Then after much complaints on my part...they shut me down telling me I owe $10,000 for an illegal connection at a business location. WT@. After they figured out...duh...wrong guy..everything's OK now. Yeah right. Got Frontier it's OK still dial up the old DTV channels but I'll survive...customers survive. CRAP COMPANIES DON'T! Avoid AT&T. It is not the original DTV.

Scooter!!!! He was amazing very knowledgeable and a great personality. Walked out the store with a…read moresmile on my face because of him. If you need help with your phone, go see scooter.!!!

Perhaps the most incredibly poor service I have ever experienced. We recently made the change from…read moreVerizon to AT&T, biggest regret if my life. Not only is the connection poor but the customer service, bar none, the worst I can ever recall. We signed up based on specific promises when we found, after the fact, that the Kerrigan was discontinued....a few months ago. Because we complained, they will honor but how often do people accept their reasoning. Then the insurance program...they flat out lied about it and then when I called the store, one guy, Adam, said he can share how he gets around these requirements. Anyone thinking of going to AT&T, please trust me. They lack service and more importantly, integrity!!

This location does a great job of making a hassle of a situation (we don't buy new phone's until…read moreour old one gives us no choice) a good experience. They do a great job of taking care of the issue at hand, and don't try to sell you a bunch of stuff you have no need of.

I had the best service I've ever had in my life at this AT&T store. Artie was able to fix my…read moreelderly mother's iPhone 8 Plus that no one else could fix. Took it to 2 Apple iPhone specialist, they couldn't fix it. Took it to a couple other AT&T stores they had no idea. Artie became as intrigue as I with why the phone was doing what it was doing and he never gave up. He dove so deep into the settings he fixed the unfixable new (6 month old) iPhone 8+!! All his fellow workers agreed he is amazing and a gold star employee!! If you have phone problems go to this store the entire staff is A++ and if you are lucky enough to get Artie I guarantee you will be happy!!!! Thank you Artie!!!