Awful! My items got INFESTED with roaches. The storage facility SOLD my items without me even…read moreknowing. Yes every single thing is now gone. They make you sign so quick you dont even know what you are signing for. Please know you are valuing your goods at only $5,000!!!!!!!!!!!! My TV alone was close to that. I am now out over $25,000 worth of stuff. All my personal information is now out there too. I work in this industry. Had my items not been infested while being stored there I could have brought them to my place and stored for FREE. When I tried to do this I opened my unit and 100s of roaches all over the place!!!! My items came from an apartment on Los Olas that was $2500/month. We had ZERO bugs! I am not even sure what to say. I've hired an attorney since this place wanted to sell my stuff instead of fix the problem!

Good service - friendly and very helpful. Clean facility and safe. Good value and convenient hours,…read moreboth for the office and for the storage units themselves.

I've used quite a few storage units over the years, but the service here has truly been the best…read more Big thanks to John for making the experience so smooth.

I parked my car here for over a month while out of town and had a great experience. The rate was…read morefair, and the staff was very professional and competent. I would certainly use them again.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I have used this facility twice. Very clean, easy access, staff are there to help and after hours…read moreaccess was easy. When you first move in, rates are great but as others stated they raise the rates a lot. I started with my unit under $200 per month, one of the bigger units which wasn't bad for the size, within 6 months the rate changed and I started paying more than $300.. couldn't keep up with it and eventually my unit got auctioned off, and I lost every thing, including important documents .. When considering using this company, keep in mind that the rates WILL change and rapidly, that's how they make their money. .

Murietta Customer service is a 10/10 she is very helpful and patient. Went above and beyond and i…read morewould recommend her to every customer

How a storage facility is not able to have carts to move your stuff ?? The new rules is they keep…read morethe carts locked and the personnel is not always going to be able to give you a cart because they will be working in other facilities at the same time. So WE, the renters, need to have our own carts to move our stuff!!! REALLY!!! Im looking for other options for sure

I don't believe I've ever needed a storage area! Very easy introduction and directions! Thank you…read moreFrank!

I was looking for an inexpensive unit to store my things while i'm in between moves and i found…read morethis company online. After i made a reservation Frank called me to give me all the details and was incredibly helpful. I went to the facility to check it out and was very impressed. Highly recommend this facility and the manager Frank was terrific!!!

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great

I received a final invoice showing a remaining balance of $11 after my payment of $407. This amount…read morewas not included in the original invoice I requested, and I have called multiple times asking for it to be removed. At this point, I do not believe this charge is valid. There was no clear way for me to verify this balance, and it was not properly communicated. Additionally, your company broke my personal locker. You will say this is on yhe contract NO one will read this stupid contract for something so small like this.. Ridiculous...hope you guys go down someday

This location can be a bit sketchy because of all of the homeless in the area. Unfortunately, there…read morehave been several times I've come to the storage and there have been homeless people sleeping right outside the door to get into the building. That doesn't feel safe at all. Or people just hang out outside the building. As far as customer service goes that is usually pretty good. I appreciate that the workers are always kind and they actually remember your name. They're very knowledgeable and can answer all of the questions that you have. As for cleanliness, it could be better. I do believe some of the tenants leave stuff on the floor and just don't clean up after themselves. I've come in and noticed trash or other particles or crumbs throughout the hallway. When I come back four or five days later and those same particles are still on the floor I know the staff have not cleaned so the place doesn't get cleaned as often as it should. It definitely doesn't get cleaned daily. And I have spotted several roaches in the restroom unfortunately. Aside from the negatives, I will say the inside is nice for air conditioned storage. I prefer to have my things in air-conditioned spaces opposed to the heat of Florida weather. I think this is a good short term facility for your storage needs. I would not recommend for long-term based on all I've seen. I would love to update this review if they can manage the building a bit better as far as cleanliness and perhaps do something about the overwhelming amount of people hanging out and sleeping outside of the building. This doesn't make me feel safe as someone doing business with Prime Storage.