Great customer service, friendly staff, and very clean place. I recommend it to everyone.read more

Alex, was great, he explained the process to me, showed me the unit. It was clean. and the overall…read moreproperty very nice.

Tiffany at Public Storage in Lauderhill, Fl at 4811 N. University Drive, is the friendliest, most…read morehelpful employee I have ever experienced at a Rental facility. I go there once a month to pay my brother's storage while he is out of the country. From the first time I was there, she recognized me and was very courteous and helpful. When I fell and came in with a cast on my arm she ask about how I Was doing and helped resolve an issue with my brother's monthly rental rate. She is simply the best

worst experience with a storage unit. don't use them. gave up a storage unit in which the on-site…read moreproperty manager said all i had to do was sign paperwork to release the storage unit. kept calling requesting the form that i needed. after 2 weeks and 17 calls/messages left, call was returned. manager said they do not require the form and all i had to do was stop paying and they would just take the unit over after 60 days. i and now recieving calls from a collection agency saying i owe $900. don't get yourself involved with this company.

I have been a customer at CubeSmart in Oakland Park, Florida for approximately five years and…read morecurrently I am renting four units, but my experience has become extremely disappointing. I do not usually write negative reviews because I don't want to affect someone's livelihood, however, the situation has become so bad that I feel I have no other choice. The problems started a few years ago when my unit was broken into. The lock had been replaced, my belongings were damaged and shockingly, someone had urinated on my items. When I reported this, management showed no concern - no apology, no assistance, and no offer of compensation. They wouldn't even remove the unauthorized lock for me and when I was trying to dispose of the items that had been damaged due to someone urinating on them, they gave me a hard time about throwing them out in the trash cans out front. Since then, things have only been going downhill. Initially, I chose this storage facility because of the security and condition of the property; the main area had been secured by roller doors, which could not be accessed without a code. After the roller doors opened, there was then a gate in place. The building was clean and in good condition, which is not the case now. The roller doors have been inoperable for at least three years, and the gates have been inoperable for at least a year - creating an unsecured facility where people can come and go at will. The lack of roller doors also allows pigeons to roost in the rafters. This has resulted in excessive droppings and feathers throughout the property including on the carts that are used to move belongings to and from your car, creating unsanitary conditions that you inevitably bring into your vehicle and home. It is disgusting. I raised these concerns in writing, but nothing was addressed. The office staff appeared indifferent, responding with rehearsed dismissive answers rather than showing any genuine effort to help or even basic empathy. When I advised them that I was going to close all of my units, there was no attempt to retain my business or address any of these issues which speaks volumes about how they value customers. Additionally, although this facility is in disarray, they continue to raise prices. The rent on the last unit I rented increased after three months. Overall, this has been a deeply frustrating and unacceptable experience. Based on my experience, I strongly caution others beore choosing this facil

This place is a huge security risk. For at least 6 months the back gate has been broken and anyone…read morecan come in here at any time. What's the point of needing a code to get in through the front, when I could just come in through the back as there's nothing to stop me, or anyone else for that matter? If they are not spending to secure this place properly, one must wonder where else they are cutting. I am paying about $200 per month here, and I am not receiving the value I expected. Even Public Storage is more safe than this! Last week I came and there was only one cart. I am here now and there is only one other car and there are absolutely no carts anywhere to be found. I waited to see if anyone would come out with a cart and after 30 minutes no one had come. How is one supposed to bring things from their storage without the help of carts? Additionally it's only 7 pm, and lights are off. While I'm sitting here writing this, three people on bikes have come through the broken back gate. I'm not getting out of my car as I do not feel safe. I'm taking my stuff out of here and putting it at a storage facility that is better maintained. There's simply no excuse for a broken back gate for close to 6 months!