Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

The delete key on my MacBook Pro stopped working on my work computer, so I had to quickly get it…read morefixed. I spoke on the phone with them first and made an appt for the next morning to get it looked at. The total charge included getting my battery replaced as well, which is something I've needed for the last year. Luckily for me it was a great 2 birds one stone deal. They did everything by the next business day and everything worked as expected. 50% deposit and balance upon completion. Super straightforward. The best part is that they are professional, communicative, and you can tell they aspire to high quality all around in their operations. I'll be coming to them next time I need a repair or upgrade. Excellent work.

Easy and transparent pricing, courteous and professional staff who know how to give clear ETAs on…read morephone repairs. Strongly recommend supporting this local, small business! They did a better job outfitting my smartphone with a screen protector than the cell phone shop people did whenI first got it. I'll be back for any other phone TLC needs.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Matt is fantastic. He got right to work and transferred data from old computer to new computer. All…read morebookmarks files photos are transferred. Matt explained everything he was doing. I will definitely call him again when needed.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

I first noticed My IT Mouse's sign last year while walking my dog. I thought to myself what a…read moreclever name. So it stuck with me. Earlier this month I began having problems with my computer, multiple blank screens and error messages so I looked up My IT Mouse on the internet and was pleased to see many positive feedbacks on his site, so I called. He came by to pick-up my CPU, ( free p.u. and delivery) and said he would run a diagnostic (also free) and call back with diagnose.with-in 2 days.He called back that day with problem and price quote and returned with-in 24 hrs of pick-up with my repaired CPU. VERY reasonable price with OUTSTANDING SERVICE. I HIGHLY RECOMMEND using his services if you have any computer problems... Thank you Joe and you are truely a My IT Mouse in my house....Chuck Martin

Honest guy, great service, great price…read more My laptop crashed after a nasty virus and I didn't get a chance to back up my files. I thought I would never recover my files b/c I couldn't get my laptop to start up after multiple attempts. I went Best Buy geek squad first, and they quoted me a ridiculous amount of money just for a diagnostic and then another ridiculous amount for data recovery. And they said data recovery wasn't even a guarantee, but I would still have to pay for the diagnostic. It was a rip off, considering I could just buy a brand new laptop with the amt of money they were charging me...and all I wanted was my lost data. I looked up local computer repair shops, and I ran into My IT Mouse. I was surprised how quickly and easily he recovered my data, and he only charged about $50 at that time. He asked if I wanted to revive my laptop for an additional small fee, but I ended up declining the offer b/c I realized it was time to buy a new laptop anyways, since the other one was old. I

My MacBook refused to boot, and troubleshooting like using the boot menu and the "Repair" utility…read moredid nothing. Alan took me right away, and eventually he and his Mac associate managed to recover the entire "Users" file system - all 4 user IDs - much more than I had ever hoped for. And Alan really seems to care about getting his customers up and running and back in business.

After my initial contact, they stated they didn't see my message until after 9pm. They asked if I…read morecould be available for a call at the time or the next day, I informed them they could call and they never did. Haven't heard from them since.

Absolutely. They were so helpful cleaning the viruses off my laptop. They also got rid of spywareread more

My computer popped up with a BitLocker Key screen and my laptop did not have a BitLocker key so I…read moreknew I was going to have completely wipe the hard drive and start over. After trying multiple different ways, I decided to just let professionals handle it. Isaiah did an incredible job. From the time I dropped it off until they called to tell me it was done - it too around an hour! They will definitely be my go to for any IT issues.

My computer was making the saddest noises and wouldn't turn on. Normally I have a friend who is my…read moreFixer Of All Things but he's in no condition to help right now. I called Computerland and brought the problem child in. Alex diagnosed the problem right on the spot and in less than 10 minutes I was on my way. He was knowledgeable, friendly and his prices are very fair. The next time my PC acts up again, I already know who to call. Save yourself time and headaches and call Alex first.

waited over a week for them to look at a computer with water damage. never heard back so went in to…read moreget it. can't confirm what they tried to do to fix the computer and when I called, the guy pulled up my report number and repeated exactly what I told them when I dropped it off. it was my fault for dropping it off without a timeline. just took the $90 fee and can't confirm what tests the did to try to fix the problem. computer would most likely still be sitting in their pile if I didn't drop in to get it. first time leaving a yelp review. this place is awful and would not recommend them to anyone.

Very professional, patient and kind service, at a fair price…read more I highly recommend Lebowitz I.T. services.

I have used the services of Lebowitz IT Services and Mark Lebowitz the owner has helped me with my…read morecomputer needs over the past several years. Mark Lebowitz is extremely knowledgeable and professional and a pleasure to work with. He solves and fixes whatever problem there is quickly and expertly. I would highly recommend uses his services!

I could not recommend Steve and his team more to help with your home theater needs. His service and…read moreexpertise were incredible and he even offered insightful consultation regarding which products to purchase to achieve my dream setup along with ideal placements for each product and connectivity tips. His pricing is beyond fair even without factoring in the immense value Steve brings to the table. I'd give them 6 stars if yelp let me!

We have worked with Steve twice now for brick and concrete tv mounting. He is always on time, fast,…read moreand professional. His communication is great as well!