Had a great experience with Jacklyn before we went to their showroom, was very responsive to my…read moreemail questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything

I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

we are so happy with the service we received from Horizon Kitchens! They have been so great to…read morework with before, during and after our countertop installation. After getting estimates from several different countertop providers, we decided on Horizon and couldn't be more pleased! we highly recommend them!

From the owner: Based in Chelsea, Michigan, Horizon Kitchen and Bath specializes in designing and building kitchens…read moreand bathrooms that combine elegance with practicality, spaces that are timeless, functional, and perfectly suited to your lifestyle. From custom cabinetry and countertops to full renovations and installations, we bring your vision to life with expert craftsmanship and personalized service.

After nearly 27 years in our home, we decided it was well past time to update our countertops. I…read moreworked with Maizie. She was so kind and patient with me throughout the entire job. I wasn't exactly sure how the process worked or what I wanted. She helped me make choices that worked out exactly as we had hoped. Everything from choosing the countertop, sink and faucet, to measurements and install went very smoothly. So glad we went with Top of the World.

This is the second time my wife and I have built a home and the second time we have utilized the…read moreservices of Top of the World Granite. We met our interior designer at their showroom and had our architectural plans with us, which I recommend. The process of choosing materials for your home's counter-tops, backsplashes, and other surfaces couldn't be easier. I recall them having a good amount of "stock" surfaces to choose from when we built back in 2011, but their choices have significantly expanded since then. We were able to select from a wide variety of quartz and granite at a very reasonable price point, but they have a huge selection of materials should you want something other than their stock selections. They are also happy to price out different material choices for you before you make your final choice, which makes the process that much better. Top it off with great service and professional installation and choosing Top of the World Granite becomes a no-brainer and I can recommend them without hesitation.

This company does beautiful work, just don't get a leak... Almost 4 years have gone by and we…read morestill have a leak from our shower. They tried to fix it, but it keeps coming back. Now they don't return calls and took my post off their FaceBook page. So, a $15,000 bathroom with lumpy peeling walls is what we're left with. This would be a 5 star rating, but we aren't happy with being ignored and still having a leak..

I would not recommend dealing with this company. Our 'custom' Amish built cabinets started having…read morefinish issue after less than 3 years. Some peeling and crackling. The finish on the cabinets above the toaster and next to the coffee maker is literally melting off. Because there was some medical issues, the cupboards were not a priority.My bathroom vanity has large pieces of finish missing. I had the salesman come out a few years ago and took pictures and said he would talk to his manager and get back to me. Never heard from him again. Then I got in touch with someone in the Lansing area who sent the manager out. He was very sarcastic and basically threw his hands up and said that it was up to me to fix it. So, here I am, with 8 year old 'custom' cabinets that look terrible. I wouldn't recommend them to anyone.

You will never convince us that the granite that was brought into the house after removing the…read moreoriginal countertops, was the same that we picked out. Then there was the stupid cuts that were made that were just plain ugly. They require you to pay completely up front so you have no recourse after you sign dozens of disclaimers protecting them and nothing to protect you from their incompetence or mistakes. They did not even to pay for the damaged and broken part of the sink panel. Two weeks ago we were told they would get back to us......still waiting but don't expect we will ever hear from them again. BEWARE

Lakeside Surfaces installed new countertops in our kitchen and laundry room. They were very…read moreprofessional, their pricing was very competitive and their showroom was very pleasant. They also were able to accommodate our timeline and the installation went very smoothly. the installation crew was very good and Jace and Dan did an excellent job. If you are looking for a great experience, give them a try.

My wife and I went into Dexter Cabinet & Countertop on a Saturday afternoon to get an estimate for…read morecabinets and counters for our new kitchen. It seemed like a nice place with some good options for cabinets and counters. Del was the only one there and helped answer a few questions for us, informing us that he was the "counter guy" and that Tim was not in that day to do our cabinet estimate. That was fine, Del took our information and kitchen details to leave for Tim to contact us with a cabinet estimate. Del seemed knowledgeable about counters and that he'd do a good job with our counter estimate once Tim could get our cabinets done. 5 days later after calling once and emailing Tim, we hadn't heard anything back. We just bought the house and the 3-4 week lead time for ordering cabinets is part of the critical path of our remodel. It has been over 2 weeks now and we haven't been contacted once. We clearly were either not a priority for them or they lost/ignored our request for an estimate. They get two stars because they seem like their product is good and other reviewers have claimed that they do good work. We wouldn't know since they wouldn't even get to the point of giving us an estimate for our business. Make sure to call ahead to ensure that Tim or Del is in before driving over there, don't rely on them to contact you.

Great job of pricing and installation; they worked patiently with every quirk we threw at them…read more They even arranged for a plumber, which too often is the customer's responsibility. The price seemed to not be out of line with the big box stores but the process at those stores was pretty convoluted while Dexter Cabinet put it into one nice package (although we decided to purchase a different faucet than the several good ones they offered in their package). After a couple go-rounds at Lowe's, we threw up our hands and went with the more "comfortable" (and LOCAL) Dexter Cabinet option. Glad we did. I would however recommend that potential customers take some responsibility for keeping the communication going. Contact them if you don't hear back when you expect to. That worked really well for us. This seems to be the way to work with most contractors, we've found.