My son recently built a computer and needed some assistance loading all of the software and double…read morechecking his work. The team at Up North were extremely supportive, gave my son lots of positive affirmations on his build, and guided him through some of the ways he could improve his build. The team had his computer back to him in short order and gave a full tutorial on the software they loaded. We will definitely visit again.

Diagnose Windows 10 OS where photos disappeared from corrupted Pictures folder. They tried cloning…read moreseveral times with no luck, said after 1 1/2 weeks it would take 3 1/2 weeks more. I brought it home, a computer guru friend had it diagnosed in an hour, whatever I did had damaged the OS, Will need to replace OS to get everything back. A local pc dealer says most of their business for new pc comes from people who used Up North. Not good.

I give it only one star because I couldn't give it less! Went to the store on Airport rd. to get a…read morewarranty on a battery that basically froze and exploded! (Imagine that, in fairbanks alaska?!) It was left in my son's car parked in the yard over the winter and was bought there last year. The battery was less than a year old! I was told that they don't warrant "physically damaged" batteries, only inoperable non-functioning ones. I didn't stay around to debate. Just wanted to be sure everyone steers clear of purchasing car batteries from there knowing that if it cracks and leaks out from freezing because manufacturers, (or possibly remanufactures), over diluting a winter battery with to much water in an arctic environment you are SOL. And for anyone who says it should have been brought inside, well, maybe. But I've parked outside in Fairbanks since I could drive and have never had something like this happen! Imagine someone's disappointment if this happened while their vehicular was parked at the airport and they were returning from a trip. Only to find a non operable car because if their battery.

Wrote a review on bad experience yesterday. Received a response from a Frank M, stating customer…read moresatisfaction is their goal. No last name or contact I formation. I called the store and they didn't know of Frank M. They did give me Larry Benning's name and number. I called him to discuss the situation. He didn't let me finish was rude and said he had customers waiting. He was not interested in hearing about the failure of the store. So I am writing another review. Frank M if you do care please provide contact information. Poor customer service and rude representatives don't shed a good light on your stores.

Called and explained my problem. The attendant just said "No" repeatedly to my issue at hand. I…read morecalled another place and they got me right in.

I had a problem with my Xbox 360 and figured it was broke. But before I decided to buy a new one, I…read morecalled Eddie just in case he could figure out what was wrong. He fixed it quickly and he also fixed my buddy's system who had the red ring of death error showing up. He was fast and friendly, so I'm writing this review in case anyone needs their xbox 360 fixed in Fairbanks. He can be contacted either by phone or his email: fairbankssystemrepair@gmail.com

I am a young woman in my early 20's and brought my MacBook Pro into Computerwerks to have my…read moreoperating reinstalled. Instead, they told me my hard drive was totally faulty and wanted $500 from me to install a new one. I suspected that I might be being taken advantage of, so I brought my computer to a different operation. Low and behold, I found out that my hard drive, in fact, was perfectly functional and they reinstalled my operating system like I asked. The fine gentlemen at Computerwerks, I believe, sought to take advantage of my naïveté and rip me off. I would NOT recommend bringing your computers here, especially if you are a decently attractive woman who's used to being ripped off by mechanics, repairmen, IT guys, etc.

My son brought his laptop in due to him having the blue screen of death. After their apparent…read morediagnostic being done it was the case that his hard drive failed and he needed a new one. He agreed to have them replace it also with that install a fresh windows OS. He agreed. He was able to pick it up and took it to work to check it out, he turned it on and created a windows username and pw and not even 10 minutes into it he got the blue screen of death. He came home so I explained I would bring it to them and have them figure it out. ( should have warranty behind their work right ? After less than 24 hrs of having it. ) I get there and explained to them what happened and a gentleman decides to explain to me the possibilities of being connected to a faulty router being the culprit etc. Etc. I get a call later and the IT guy states that supposedly my son ( or someone else) deleted everything he re installed on there. Ie like a factory reset. I explained to him to call my son he stated my sons number is wrong. ( he doesn't know how to read phone numbers correctly as it was the right number ) He calls my son and says all the files are deleted by someone hence the blue screen but if he paid another $175 on top of the first fee first time around he would do a fresh install. My son said no it would have to wait two weeks for my pay day. He stated for him to come pick it up so it doesn't sit here so long. I went with him to get it and talked to the girl behind the counter and asked her what sense does it make for my son to pay 310 dollars, go home delete all the files just to come back and pay another 175 to re install them again ? NONE!!!! ABSOLUTELY NONE. Long story short not a place I recommend for your IT needs. P.s. shouldn't look up how to install a ssd hard drive on. Customers computer. Very unprofessional. Also don't install anti virus software of your choosing without asking the customer first then accusing him of deleting it. ( left your anti virus software folder in the program files ;) )