ZERO STARS gentleman was super rude when picking up a shipment. wouldn't use them againread more

Great staff. Verrrrry long wait…read more Horrible Fed Ex app and online experience Thank goodness for this local service

Always a great experience. Jared and Loraine are always upbeat and helpful. I'm not real tec…read moresavvy and they have no problem walking me through steps to download and email to store what I need printed and sometimes laminated. Highly recommend this store with it's amazing employees and services. Thank you

March 2022: I needed to ship a large castle that I have had for 40 years. I called the store to…read morearrange for help in packaging. I was told that someone would personally help me package it. When I got to the store, there was only one person. She said she knew how to package it. I asked her to double box it with extra packing around the castle and inner box. I also said that I needed directional stickers (TOP) to keep it sitting on it's base. Extra stickers for FRAGILE/ART were also requested. She agreed, saying that they were professionals. I paid for extra insurance of $500. When I received the box, it was in a single thin box, no extra packing or outer box as requested. There were no stickers of any kind. The castle was shattered. I called to collect my insurance, and was told to "call corporate" as it was not their responsibility (??!!). We called corporate. It's been 7 months. Do NOT use this store. Stay with your package if you do. I had a plane to catch.

I really wouldn't even give them one star at this point. I've also contacted UPS corporate. They…read morehave told me they are elevating what occurred at the store, as it is beneath their standards. I was in there Saturday January 28, and spent $42 to express mail an envelope after being told that it would get there on January 31. I was very clear with the clerk and told her it had to be there January 31 and which ever way she felt it needed to go was fine as long as it got there on January 31st. I then called the store 3 times on January 31 because the system showed it would not be delivered till February 2. This was the opposite of what I had been informed when I went in the store to mail my envelope. After 3 calls I never was able to speak to anybody, but left three separate voicemails. Surprised nobody has ever called me back. Very poor customer service

The customer service was took notch. Two ladies there were super helpful to use this morning on…read moreTuesday, September 26th. I didn't catch either of their names, but they were both wonderful! We purchase 4 large boxes the day before and paid for them, then she went back to grab them and they didn't have any in stock. She assured us the boxes would arrive by the next day and they were there. Great overall experience! Excellent customer service.

I went in to return a package and was told my package wasn't packed because it was a small white…read morebox which was the shipping box. I think instead of assuming it wasn't a shipping box, your associate should be asking if it's packed well. I felt that it was very unprofessional to assume of that from a customer when the item being returned is small. The only thing it didn't have on the box was tape and a shipping label. I don't know what happened in the last few years, but every time I come in, it seems to be a new person. I have to explain that my box is up to par with shipping (Box and bubble wrap). I just needed tape and my label printed. I'm slowly deciding perhaps postal service is going to be my go to shipper. What happened to your team from a couple years ago?