Absolutely outstanding service! I am a full-time RVer as well as a speaker, blogger, and author. We were traveling through Alaska during the summer of 2024 when my computer crashed. All of my book manuscripts, podcast audio and video files, as well as many other important documents were on the computer. I use Carbonite for backing up my files, but the memory on my wife's computer wasn't big enough for me to transfer all of my files to her computer. Knowing I had a very strict timeline, I contacted Up North Computers while we in Homer Alaska. I explained the situation to them and we determined that our best route was to ship the laptop to them so that they could have it diagnosed and back up and running by the time we arrived in Fairbanks. Andrew was my tech and he communicated great with me throughout the entire process both via phone calls and emails. By the time we arrived in Fairbanks, the computer was ready to go. We had a sit-down meeting to make sure that everything I needed was restored to my satisfaction. They even rearranged their schedule to fit me in earlier than we had originally discussed. My satisfaction was their number one priority. I would highly recommend Up North Computers for any computer repairs or needs. 5-plus stars indeed! read more

Bought a PC a few months back that had some issues, so I took it into Up North to have them check it out. Turns out the components were not getting enough air flow and were overheating. Thor was an absolute pleasure to work with; he plugged my PC in and pulled up the graphs to show me exactly what was happening. He was very insightful and taught me a lot about how computers work. He said that if I got a bigger case with more cooling fans and airflow it would solve my issues. because I told them I was in the process of moving out of state, Thor stayed late that night and got in early the next day to work on my computer. He had it done WITHIN 24 HOURS! My PC runs perfectly now just as Thor stated it would. Impeccable customer service and even better communication. I couldn't recommend Up North Computers enough. read more

Up here visiting family and needed to upgrade the family computer. I looked all over Fairbanks trying to find a SATA cable and was referred to give Up North Computers a shot. Walked in and was greeted by the staff (didn't catch his name), let him know what I was looking for and he asked if I wanted new or used. Used was just fine for what I needed but was very happy they had a box of them that I could pick from. Highly recommend this shop as they were friendly, knowledgeable but most importantly had the part I was looking for :) read more

Had a power surge go through the house one night, the PC wouldn't turn on. Took five minutes to explain the situation and the gentlemen fixed it up and taught us how to fix the problem if it ever happened in the future. All free of charge. Great guys, and a great store. I know some people might be reluctant to have someone fix their computer, but if you have a problem I would definitely take it in to these guys. They're professional and extremely talented at what they do. read more

Great service and work, they turned my fuddy-duddy computer into a race horse. They are great at letting you know how the repairs are progressing and when you pick up your computer, they spend the time to explain what they did and making sure everything is working properly. Never had that kind of service from a computer repair shop before. Highly recommended. read more

Up North Computers gave excellent service to my three computers! Some of them are early models and they were able to get them working well. Staff went beyond the expected. They fixed all of the three laptops and provided additional training and guidance. All of my questions were answered thoroughly. Their work is exemplary. read more

Very Fast response And Reasonably priced Fast repair I'm super happy! My filty computer was fixed, cleaned and looks like new! Will be using UpNorth Computer Services again and recommend them to everybody! And the best part is that I was able to support local business not corporation! See you again, guys! read more

The service and turn around time was awesome!! Andrew provided awesome service when I picked up my computer. Making sure that every thing was perfect for me, and making sure I was comfortable with the changes and upgrades. Very courteous and over the top service. Thank you. Highly recommend. Lindy N. read more

I was in town for only five days for a new job and needed an "ancient" part for my keyboard (PS2 to USB adapter). Thinking this was gonna be a lost cause, I was astounded that Hunter found one in the back! outstanding customer service!!!!! you guys saved the day/week for me! mahalo! read more

Really good customer service, answered phone extremely fast and very reliable. I don't know much about computers and they were very helpful and understanding with my confusion. read more

My laptop was dying. They performed CPR (Computer Preservation & Recovery ) and IT'S ALIVE! Thanks to Andrew, Thor, and friends. Exceptional service, and really nice folks. read more

I needed help transferring files from a Dell to a Mac. They worked with me and got everything setup within a day. Great service.

Excellent customer service! Kept in constant contact regarding status of repair. Fast turnaround. Highly recommend.

Great customer service, knowledgeable, speedy turn around time, They are our new go to people! Thank you Jackie S.

This is a great place to go and get your computer fixed. Great customer service. this is the best in Fairbanks.

Was very pleased with the gracious and helpful service I received at the North Pole store.

Great place, great prices, great service! Thanks Braeden! Will definitely use them again!