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    It'sa Wrap

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Autopia Car Wash - Martinez - Roof

    Autopia Car Wash - Martinez

    (137 reviews)

    They do a good job fairly quickly for a reasonable price. I have tried other places and always…read morereturn here.

    BEWARE! Zero stars. Terrible service and even worse customer treatment…read more I drove over 15 miles for a "complimentary" wash that was promised over the phone, only to be met with a condescending attitude and RACHEL literally raising her voice at me. Completely unprofessional. I've been a repeat customer and have referred my husband, my dad, and friends here but after my last two visits, I'm done. Both recent times, the service wasn't completed to satisfaction. One visit, my back seat carpets weren't vacuumed, crumbs left everywhere. Both times, only the driver-side tires were dressed. For $50, I expect the full service listed on your menu not half a job. When I came back to redeem the promised wash, they refused to honor it. If that was the case, say that on the phone. I had explained over the phone that this was a free wash and I was still having issues. I was told on the phone to mention it and they would take care of it when I returned. Instead don't waste my time and gas just to turn me away once I'm in person. Yes, I asked for two free washes because both times the service was not done correctly. That's not unreasonable, that's holding you accountable. I also paid for at least 3 washes prior to this when the service WAS DONE correctly. Being talked to like I'm the problem when your team didn't deliver is unacceptable. No wonder the rating is so low. Do better. Treat customers with respect and actually complete the service you're charging for. I will be contacting my bank for the last wash I did pay for.

    It'sa Wrap - vehiclewraps - Updated May 2026

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