We've had a couple of policies with Jay and his staff for a few years now and we've never had a…read moreproblem. We have never filed a claim, but we have switched auto carriers, made additions, changes, etc. over the years and we have always found the staff to be attentive and easy to reach (if they are busy on the phones just email them) - Jay especially. He's answered our questions, very thoroughly, at all hours; even answering questions that I had before I knew to ask them. A very professional agency that we are glad to give our business to.

Jay Frye has been our agent since we bought our first house in DC back in 1990. In all these years,…read morewe have had a great relationship with him and later with his long-term staff Celsi and Julie. They have always been extremely responsive and looking out for our interests, both in car and home insurance, while at the same time offering us extremely competitive rates. As important, we have always received the best support from State Farm when they had to cover our auto and home claims.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

Jason was great. He took the time to explain everything to us and find us the best price.read more

Top notch customer service as usual. I went to dealership and purchased a new vehicle. Mike was…read moreable to help with everything I needed.

Worst customer experience from State Farm Scott Garvey I…read morecalled 100 times the maybe answer 5 calls No one there he'd the hart to really understand and help I don't recommend them at all!!! This is how the Treat costumer that pay them lots of money For cars Insurance, Business insurance, Home insurance, And on top of all I have umbrella for millions I almost die because truck driver brake pad fly to my sunroof Directly to my daughter car seat Lucky she wasn't there State Farm told me to leave the keys and the will come to tow my car I trust them (my biggest mistake) the didn't send anyone my car was open for 4 days in the rain The destroy my car I took my car to Mercedes dealership Wait for State Farm inspector for four days The inspector estimate was around $6000 Mercedes dealership said there is more things he didn't see and now the don't want to pay and the want me to pay for that The make my life Miserable The don't care at all

I've never had a unpleasant experience with this Agency. Jimmy Peralta is my preferred agent…read morebecause he's hot! And really good at what he does. He's conscientious, professional, and a true advocate for his customers. Thanks for everything and keep up the great work, Jimmy!

I came from a truly full service Erie agency who I would have happily been with forever if not for…read moremy teenage daughter and her "learning experiences." So imagine my shock when I had my 1st claim (a hit-and-run while my car was parked) with this agency. They did absolutely nothing for me except to steer me to the worst body shop I've ever come across. All my other dealings were with the poor saps at the 800 customer care number who promised to pass along my displeasure to Mr. Coyle. Of course, the only time I EVER heard from this agency was after I cancelled my policies. I've since heard from several former Allstate agents that he tells his staff that they are to keep all calls from policyholders to three minutes or under. I make it a point to pass this along to anyone I know. There are agents who earn their commissions out there -- but Jamie Coyle is most certainly not one of them!

I have used this Agency for many years. They have always been extremely helpful and made great…read morerecommendations to both make sure I am covered in the event I should need to file a claim, but also keeping my price low. I would recommend Jamie and his staff to anyone that wants a great Agent who stands behind his clients.

Sarah, the agent I worked with at the Jeffrey B. Conley Insurance Agency, was perfect! She wasted…read moreno time answering my questions and seems to now insurance inside and out. She was very polite and an excellent communicator. Waste no more time and give them a call.

Working with Nicole and the team was amazing and made the process easy along with saving money!…read moreHappy to be back in the State Farm Family!