Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my aging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time. read more

I have been a client of this office for around 10 years if not more, and I'm currently in the process of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year. read more

I needed to change companies for Homeowners insurance Isabel Hecht at Jon Laskin was extremely efficient and helpful to me to make this change She was very responsive to my questions And needs discussed the various Opti z available to me very quick to respond. In fact the whole transaction was accomplisec in about 45 mins W great aftercare/ followup I would recommend very highly Brian Lordan 5 stars read more

I have been a State Farm customer for multiple years. Starting from when I just needed rental insurance, to personal property, and then auto. The staff at Jon Laskin's office (I specifically work with Jennifer Luca) has been exceptional. They are responsive, efficient, and never hesitate to answer any question regardless of how silly. When car shopping, Jennifer and team were able to provide rates while I was looking at various years, makes, models, and packages. They have also been great at dealing with multiple transactions at one time, such as trading in a vehicle and replacing it with a different one on the same day. I would not hesitate to recommend anyone to their team (I have) and look forward to working with them for any future needs. read more

I've been a client of Jon Laskin's brokerage for decades, and hope to stay one for a couple more, for one major reason: her name is Jennifer Luca. When Google allows a sixth star, I'll modify this review. Meantime, between home, car, special articles, and umbrella plans I've had or have Jennifer's handled anything and everything for me with trademark humor, good cheer, and incredible (and incredibly consistent) accessibility, creativity, efficiency, intelligence, and responsiveness. No, I'm not a bot - just a totally satisfied customer for many years. Jon L, if you're reading this, give Jen a raise . . . then clone her. Thanks Jen! You're the best in every sense of the word. read more

I was quoted $145 monthly online. Then got a bill for $545 month. Peter said it was because I gave them the wrong date for my fender bender, so they had it at 2 accidents. After much work they got it down to $245 for the barest liability policy. I called GEICO who gave me great coverage + roadside policy for $150. They said they never change quotes, that everything is done with the computer. I am sure the State Farm, John Laskin sitcheroo is illegal, and definitely immoral. Crooks IMO read more

In 2006, some losers broke into my apartment and stole my laptop and computer. The next day, I decided to get me some homeowner's insurance. I shopped around, found a decent policy with State Farm, but fortunately haven't had to use it. In April 2008, a State Farm agent contacted me to see if I needed auto insurance. I told her that I've never owned a car but have a scooter I'd like to insure. She was helpful at first, but then went MIA. After she resurfaced, she said, oh, someone else was supposed to set up the policy. Yeah, whatever. But now that they have to actually do so, the quote was twice the amount she told me before. What?? I got the price back down to roughly what they told me the first time, but had to tell her three times exactly what the policy needs to cover, and there were many, many other things she didn't seem to get. Apparently, her energy was spent being disconcertingly friendly and using double exclamation points for every sentence. ("Let me double check!! I'll let you know!!") State Farm finally issued a policy in August. A few weeks later, two days before I was going to register the scooter and thus needed proof of insurance, they sent me a letter telling me that the policy was was being cancelled it because I didn't have auto insurance with them. Screw you, State Farm. As soon as I muster up the energy to go through this mess with another agent, I'm canceling my homeowner's with them. read more

I urge anyone considering Jon Laskin to read ALL the reviews here (including those supposedly not recommended). I emailed Jon in a panic this morning because I wanted to change my SF agent who had been unresponsive for a full month to my request for policy renewal docs that expire today. Jon called me even before his office opened, contacted my agent on my behalf, AND called me back to a.) make sure my issue was resolved and b.) suggest I give my existing agent another chance. This man is a consummate professional, a gentleman, and a scholar. He's been in the business a long time and has 14 employees. I'm taking his advice and sticking with my current agent for the moment, but am pleased to have found him. Should I need to move my business to another agent in the future, he's already got it. read more

My policy was transferred to this office even after me requesting not to be with this agent. The 1st attempt to call here to get help I was mistreated by one of his so called professional staff members. She was not helpful at all being a client for over 3 years now this is the worst experience with State Farm. My previous agent was the best and their staff was incredible and extremely professional. I don't recommend this office at all!!! Remember 1st impression is the number 1 key to anything in life!!! read more

Been a customer of theirs for years and never have any problems. They are very professional, personable, and attentive. If I ever call with a problem big or small, they are there to take care of me and get it solved. Would recommend 100% read more

I'm not one to really post reviews, but yesterday I had to make a claim so I called my agent Peter Mulato (who is very nice and professional btw) and he was prompt to help. He transferred me to their claims department and even explained my situation to them so I wouldn't have to explain everything all over again! The claims department went over a few things with me and told me they would keep me up to date. Well today (just a day later) they called me to let me know that they were going to process my claim and that I should be receiving a check soon. I really couldn't believe how well and quickly the whole process was. So I'd definitely recommend it. read more

I have home and auto through this office where I've been working with Mellissa Cook for several years. There was a time, after being with SF for years, when I was lured away by a shady little pompous lizard for a lower rate. Then within 3-5 short months, they promptly increased my monthly rates to more than I was paying with SF originally, for no reason or explanation other than their obvious bait and switch tactic. In any case, Mellissa stayed in touch and monitored my policy to invite me back at a competitive rate. Since then, I've had an accident at my home and unfortunately had to file a claim, it is not fun dealing with these things but Melissa and several layers of support from SF stepped-in quickly to make a bad situation better. They handled the claim promptly and professionally. They were accommodating and fair with the settlement resolution. No doubt SF helped to relieve the pressure and anxiety from dealing with an accident. I can't thank them enough! Highly recommend SF and the service from Mellissa and John Laskin's office is just outstanding. read more

Hands down the best agency! I called 7 - yes 7 - agencies in the DC area. Most of them never returned my call - in fact, I left messages and sent emails to more than 3 agencies in the DC area. None called back. Really? Then I found Melissa in John's office. Knowledgeable, helpful, kind, diligent, followed through on everything. Who could ask for anything more. Honestly, I don't know what we would have done if we didn't find Melissa. Go M! read more

I recommend this office based on the exceptional service I received from Kelly Crews. In corresponding over a period of about two years, Kelly was responsive, effective, and friendly. Expect a wonderful experience working with Kelly! read more

I have been with Jon Laskin and his State Farm office since 1996. I have never had a problem with responsiveness, getting new coverage or in those unfortunate times when I needed to do so, filing a claim. read more

We switched to Jon after having an awful experience with another SF agent in DC. First of all, as other users have indicated, Jon urged me to give my original agent a second chance, likely because he's a true professional who values the people he works with. Nevertheless, this was already the second chance I'd given my original agent, so I switched anyway, based largely off of the comments in Yelp. This switch was the best insurance decision I've ever made. Jon and his staff go out of their way to be helpful and to guide me to the right policies. Jon even has gone so far as to guide me to a lower coverage option due to my employer's insurance coverage. He is amazingly devoted to his customers and we now trust him implicitly with our insurance needs. read more

Coming from decades of dealing with multiple insurance companies, I can whole-heartedly recommend Jennifer Luca of this State Farm Office. She is exceptional. She is knowledgeable and articulate about insurance issues. Just as importantly, she seems to care about you and protecting you from life's hiccups. read more

I was initially referred to this State Farm office by a close friend who has had a number of insurance policies with the office for over 20 years and gave the office a very positive reference. As I recently had a need to revise both my auto and my homeowners policies, I reached out to John's office for help. Both John and the assistant I dealt with were very friendly, professional and prompt in their support. Based on the positive first-hand referral from someone I trust, and my own positive experience, I look forward to doing business with this office for many years. read more

Wonderful experience getting helped by a set of very professional and humble team. In particular Yenny Miranda was a great help. She helped me throughout all the questions I had and the process I went thru. Just to see how she really did show interest in my desires really encouraged me to have confidence in this specific team and location. As they've helped my family and myself shows a lot of care they have for all their customers. read more

I dont remember personally being in contact with Jon before.. i've always contacted Mellissa... and she is awesome.. responds to every email.. answers every question and helped me set up my insurance. Never had any issue with them ever.. and i've been with them for years now. really competitive rates and superb customer service. read more

My husband has been using State Farm/Darla Cables for health, home, car and umbrella policy insurance. He contracted Lyme Disease and all financial/home matters feel to me to handle. Darla was only a call or text away with soooo much help and support. She even stopped by my house to help me with paperwork saving me to to spend with my husband in the hospital. We have gotten not only good service but great rates. Melissa Cook has also been very helpful with car insurance when we moved from DC to VA. Very knowledgeable and responsive. read more