Very easy to work with and quick service! There was a small issue missed on the first repair (easy…read moreoversight - I didn't even notice it) & they had me come back in, solved my problem very quickly and at no charge! Would highly recommend them - reasonably priced. Their storefront could stand some updating but I will not hesitate to use them/recommend them again.

Repairs were completed to perfection to where you would never know any damage had been done. The…read morestaff was very helpful and kept me up-to-date on all progress. All work was completed within two weeks.

This is my personal experience with this company. BEWARE!!! do not let location for you. I took my…read more2023 vehicle to this place for repairs. I took pictures before I released it to them. They took pictures a month later. They gave me a car with dirt all over it spiders all over it and a few inside., they Mitch match the car with things like silver trimming when things should be blacked out they Mitch match different spots that were customized and blacked out. My front bumper was not even completely attached. They had random scratches on the car. My dashboard is now rattling when I turn on AC there is a smell like no other that I cannot get rid of. They kept part that they had to replace that comes as a set of two so they put one on the car and kept the other. I have not received that one through mail as I requested my rim where they did their repairs are scratched up and all of these things have been verified through my pictures before I release the card to them and been confirmed by their advisor Stephanie with me and her going through a walk-through after I had to go back to location and point out new scratches and new damage, she confirmed on her iPad that certain scratches were not there. Certain things were not there. The Customer Service is very poor. Once you kindly point out things that they mismatched or did additional damage you can tell that they put you in a category as a problematic customer even if you're very pleasant so again my experience and advice is if you want your car that you take very good care of to be treated like crap and return to you looking like someone else's car not even your car that you customized and if you want very poor Customer Service and people giving you disgusting looks because they know who you are when you walk through the door then you should try them. If not, I don't recommend at all. They made right under $12,000 on my car and now I have to figure out why my car is rattling. I have these scratches on my rims. My car smells horrible when it still had the new car smell in it when they receive the car my car sleeps in a cover, nice premium garage and when I gave it to them, it was treated like crap now I have books on the inside of the car that I've had to get a professional treatment done. It's so many things. Be careful.

We were on a roadtrip passing through Georgia and we started having brake issues. They had the…read moreneeded parts on hand and got us back on the road in @ 2 hours. Our service advisor, Nick, was very professional and efficient.

we purchased a vehicle from them, the price they charged was higher than the price shown on the…read morewebsite. we contacted them about the discrepancy and no one bothered to call us with the reason. I would not recommend buy from them.

Genuinely a terrible business. After installing the wrong oil filter my friend brought his vehicle…read moreback in for a correction. They said "f**ck veterans and f**ck you" to my friend.(who has been a patron for years) the company isn't worth your time and david the owner is a sorry excuse of a human.

Excellent service and friendly staff. Highly professional, these folks know what they are doing…read more Beware of the Trumptard with a sign, he's an idiot and should be institutionalized. #FDT.

DISHONEST, owner lacks integrity and is lazy…read more Mechanics don't reassemble your car correctly. BEWARE. These folks are shady. They missed a lug nut on my wheels when getting new tires, let me drive around with it, and the owner went straight into defense mode and claimed that it was missing to begin with. He wouldn't refund me for the install cost and was nasty. This place is also unprofessional, they never call you when your vehicle is done despite always asking when I'm there. Additionally, the owner that sits in the back is grumpy and sighed that he had to get up and came to the counter when I was there to pickup my car. He just looked at me and kept eating his lunch when I walked in. This place is not reliable and I wouldn't trust them. The owner has no integrity or honesty.

They used to be great and I said buy your tires from Vineville tire and no other. That was when the…read moreold man was living and at himself. Now, robbie with the pop bottle rings on his fingers is running things into the ground. Liberace had better rings than that. They claim to be able to do lots of stuff mechanically with a car. The fact is, they mess up things and won't stand behind their work. Let me say that again:THEY DON'T STAND BEHIND THEIR WORK! Took my car to them because of an intermittent starter problem. Broke the bolts loose from the exhaust to get to the starter. No problem they said. Yeah, there were now more problems. They either didn't put the bolts back the way it should have been, missed a few or whatever.Rattle, rattle, rattle.Potentially dangerous now. Don't work on a car if you don't know how to repair that model. But, why let making money get in the way? duh. I later took it to another shop who said I need a new starter.Problem solved. How simple is that? How simple is robbie not catching that a starter needs replacing?It's not rocket science. Simple problem but robbie wasn't smart enough to figure that out. Typical. Took it back to them. I had the starter issue and electrical issue. They charged me cash money for saying they fixed it but didn't. I take it back and good ole robbie says "no." No what? You took cash money from me to fix it and now you think your cheap glass rings that don't even sparkle on your fingers entitles you to tell customers that when they messed customers' cars up to simply go away? Liberace wouldn't do that. I know10k gold when I see it. Not sure if it was that or simply 10k plated. Probably plated. But to parade that around on one's hand like it's a magic wand? It's very silly.He acts like royalty. I finally had to file a complaint with the CC company and a BBB complaint. They almost missed the deadline to reply to the BBB which would have defaulted in their rating down. They replied that they didn't contact me, reply or refund my money because they "knew" I had filed a charge back and I would get my money back from that. Really? Are you kidding me? Did they have to hire a rocket scientist to come up with that clever reply? Let's recap: They don't fix problems they create on your car, and don't refund money customers paid to the to fix problems. Their business model is to let credit card companies process charge backs? That's how it worked out with me. Liberace would never do this. Ladies and gentlemen, this is how they do business if you have a problem. They ignore it and if you show up, usher you out the door. Move along. Nothing to see here. Go away. We have other people to get money from. When the old man ran the place, it wasn't like this. It was wonderful. Now, robbie just messes things up and hopes that the customer goes away never to come back again if they mess things up. Go to vineville tire at your own risk. If things go well, great. If they go bad, you lose time, money and the use of your vehicle because of them. I can't believe how this guy behaves to customers. He wants one class of customer and no other. If you don't fit that model, he just tries to sparkle his rings at you like Elisabeth Taylor as if that matters. He doesn't look at thing like Miss Taylor. I recall the day that robbie was in a head on collision on Vineville Ave a few years ago. It wasn't busy that day in the shop. The old man was concerned telling me all about it. He was upset and no doubt about it. I was so very shocked what he said to me on that accident with robbie. I just couldn't believe what he said. But, I now see his point and the old man was very right. Expect to get an attitude if you go in. Expect them to think that THEY gave you a great favor by simply working on your car. Guys, keep your receipts. Use a credit card. Drive the car on the highway, look under the hood the day you get it back. Document it. Take pictures before and after. They are a "likeable" company. By that I mean, when you walk in the door, they either "like" you or they don't. If they don't. You need to leave. LEAVE! Take a gander at the gaudy rings. Maybe he doesn't know how to buy diamonds? Maybe he just doesn't know? Maybe he loves spending money on gumball machines? But wearing two such rings is something that only Liberace would do and people actually liked him. To my knowledge, robbie doesn't have a piano in the office. Liberace had more hair than robbie even if it were kept in a drawer. People take notice and will go somewhere else. The tires come from a central warehouse and are ordered usually on the day you come in. It should be the same price at the next place down the road for tires. If Vineville charges more, you know why--it's the rings. The difference with any place and others is the attitude. Vineville tire, it's not still 1958.

They were welcoming and answered my questions. They also did a great job each time I brought my car…read moreand the price was very reasonable.

Having lived in this town for many years I've had to take my cars in more often than I'd like to…read morevarious places. But Cate's is hands down the best place to go. Mechanics get a bad rep for trying to rip you off and half the time thats the truth but I have to say James Cates has always been honest with me. He may not give you the news you like but you can bet its the truth. His prices are reasonable. The only reason I've ever gone anywhere else is because he was booked at the time. If you want an honest mechanic James Cates is the man.