I came in for a pre surgical hip replacement consultation of what to do before my surgery. I…read morewaited 15 minutes for a scheduled appointment. It was so loud and chaotic and the PT had the door open so I asked for it to be shut so I could hear him. He asked me what my doctor had gone over with me on what to expect before the surgery. I told him. He reiterated those same things. I asked a few basic questions that he couldn't help me with, like as a female how do I go to the bathroom and what side should I get into and out of bed if it is my left hip being replaced. It lasted 35 minutes and they charges me $561. I left there and went next door to Hulst Jepsen. Got personal immediate attention, it was quiet, and they charged me half for the same appointment. DO NOT Recommend!!!

I love going to my pool and floor therapies at the Cascade branch. I have worked with quite a few…read moreof the therapists there, from Rachel in the pool ( she is THE best). Always helpful and willing to listen to me. Then there is the gang upstairs that work on the many problems I have. Zach, Nick (tall), and Patrick are really great at what they do. I also have worked with Anna, Carolyn, and others and all of them are very knowledgeable. The front desk with Aubrey and Keshia are so fantastic. It really showed how great and helpful they are when patients had to check in with the very impersonal kiosk. So glad that is gone and we are back to having "live" help at the desk. So much more efficient! I really enjoy going to therapy at CPR because of the great people working there and how knowledgeable they are!

New to Kalamazoo. Had a random pain in feet and had to find multiple doctors to see me in such…read moreshort notice. I think I went through 4-5 clinics in the area until I finally stumbled upon Bronson Sports. They were extremely welcoming and accomodating. Was able to be seen right away by Kevin. He was professional and very knowledgeful. Helped me out right away and I left feeling quite relieved. The whole facility looks amazing and I would definitely recommend anyone to see any of the specialist here. This will be my definite default place for all my health care visits now.

I have seen three doctors here, and ALL of them have been stellar…read more Let's go back several decades, when Dr. Christ did my first ankle fusion. He is an extremely kind and caring doctor, with the surgical skills to back it up. He set the bar high for all the rest of the doctors to come in my life! Next up, Dr. Bowman. I had torn the meniscus in my knee many times, over many years, and finally we were able to get insurance (pre-existing condition, so thank you, Obama-care) and get it operated on. 7 years of extreme pain and limited mobility, taken care of with ONE single surgery. Dr. Bowman is very smart, and his mind is so agile that you can practically see it making connections during your time with him. He is thoughtful, and addressed all my concerns with patience and great suggestions. In all of my appointments, he has been kind, courteous, and most of all, a problem-solver. WOOT! I went back to him this week, years later, with more knee problems. He asked how I wanted to treat it, I concurred with Aggressively, and away we went. I appreciate a doctor who makes a treatment plan WITH me. Lastly, Dr. Jensen, who saw me for a broken toe. Yes, I dropped a cast iron pan on it...much blood and broken bone as a result. I was concerned because I have hardware in my ankle, and there are lifelong repercussions to that, namely, you need to be careful with wounds because of infection. Dr. Jensen was also kind (seems to be a theme here, thankfully), treated this somewhat minor injury with care, and was always on top of my concerns, as well as some I should have been aware of. Other great things? Fast xrays on site, spacious waiting room, NO loud tv (although there is one, playing sports, behind the elevator column), welcoming staff, courteous nurses, fast MyChart responses, and wide hallways, for those of us on crutches. If you've got a sports injury or a mobility injury (for those of us non-sporty people), HEAD HERE. You'll be glad you did. Note: surgeries are performed downtown, at Bronson Hospital.

Doctor was first rate - best podiatrist ever. Took the time needed to understand my problem,…read moreexplained it clearly, fixed the problem over a few visits and then wrapped it up. Never had the feeling he was dragging it out to increase his revenue, like other podiatrists. Very nice man - recommend highly!

From the moment I walked in, I was greeted by a very friendly receptionist who made me feel…read morecomfortable right away. Dr. Hartger was AWESOME! He took his time to explain everything thoroughly, went over all my options, and answered all my questions. Everyone in the office was friendly, and I would highly recommend this place!"

Quick and convenient, however: Daughter was seen for an…read moreinjured foot. The PAC provided a boot by DJOglobal (djoglobal.com) now called Enovis. It didn't fit well and caused bruising of her upper calf. The sports med tried to pad it but it still hurt her. We went to DeVos Pediatric Orthopedic Services. They provided a correct boot (not from DJO). We contacted DJO but they said it was outside the 14 day satisfaction period so we had to pay for the boot. Orthopedic Urgent Care uses DJO to bill for all equipment. Expect bills from DJO/Enovis and from SHMG. DJO is overpriced and in two experiences, neither were a good fit. This is our second issue with DJO equipment.

Clean place. Decent waiting room. Friendly staff. Helpful. Got us in right away but then took…read moreforever for an aide to come in and see us. Gave us options for treatment. Decent visit. Just the wait was so long.

I've been going to novo chiropractor in Grandville over two months now. I posted a review when I…read morefirst started stating how Impressed i was with the staff and services.Figured I'd give an update. Let me start off By saying not one day have I ever walked in without the staff being the happiest imaginable. They are genuinely good people. They truly do care about there patients from beginning when you walk in to even after you leave. When I started going to novo I had horrible shoulder pain. Saw two other chiropractors prior and no one could figure out what was wrong with me. Within 15 mins of my first visit Dr.Bailey had figured out what my issue was. She came up with a plan and her plan worked amazing. I sit here three months later able to lift 120lb dumbbells when before I could only hit 85 pound dumbbells due to the pain. Words can't describe how happy I am with the help and guidance I received from dr. Bailey and all the staff who assisted and continue to assist along the way. I wouldn't ever consider going anywhere else. I could move an hour away and still would drive here due to the service and success I personally saw from this place.

From the owner: The team at Novo Chiropractic Sports & Wellness Center knows chiropractic can be what transforms…read moreyour entire life. We’ve seen it happen time and time again. Someone usually contacts our office because of pain. They’re not sure where to turn and have heard about chiropractic. When they walk into our warm and welcoming environment, they can feel themselves start to relax. You will, too, because no matter which of our five locations you go to, you’ll receive the same personalized care and our best recommendations on how to reach your goals. If you’re within 30 minutes of the Metro area, you won’t be any more than 15 minutes away from one of our offices. With multiple doctors on staff, you’ll get the combined benefit of our expertise.

I went to my first appointment, which took 1.5 hours. I had an exam, x-rays... the whole thing…read more Then I went back today for my second appointment. I spent 45 minutes talking to "Doc", not getting much information about what they would do for me other than giving me a wedge for my shoe (which I can do myself). Then, I was asked if I could commit to 1.5hours 3 time per week for the next 7 weeks. I'm not sure how anyone with a job and family can do this... so of course I said no. He proceeded to tell me he couldn't help me, shook my hand and walked me out the door. Waste of time and money.

I have been coming for a while and these folks are great - every one of them. They listen and care…read morecompletely (which has been hard to find over the years). The treatments have been great and I always leaving feeling better. My schedule has been inconsistent for the last few years but they have been patient, kind and non-judgmental. You would be smart to visit this clinic with all its disciplines - they really do help and care!

Dr. Courtney is AMAZING!!! I had my cortisone shot in my knee and she talked me thru each and…read moreevery step. I felt no pain.. just pressure and it was quickly over. She calmed my nerves and truly cares. Her wisdom and professionalism on my knee I feel is the BEST! I HIGHLY HIGHLY recommend her . The office is friendly, clean and prompt. I believe I receiving ultimate care.

Good luck getting to speak with a live real person. You get to wait in a queue and then told to…read moreleave a message. Hopefully they will call you in a timely manner (may take 24 hours). Virtual assistant sucks! This needs attention and change!!!

Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.