Had a horrible experience with Kevin Shelby (Spine specialist). Terrible bedside manor. Made me…read morefeel like I was a complete annoyance to him in the 5-10 minutes I was in his presence. If you expect to ask questions and have your back looked at, don't choose Dr. Shelby. If I could give less than one star I would.

How did Rothman's Chalfont branch lose a patient of 3 years? Before such is discussed, know that…read morethey recently had an unfavorable 1.7 star rating (out of 5)! Because of my bad experience, I rate them as 1 1/2 stars. Further, their website states "that most customers are generally dissatisfied". It also comments that they have ".... mixed, often poor reviews regarding administrative services". And ".... patient complaints include include long wait times and poor communications". My sad story follows: in Oct., 2025, I received knee shots for my arthritic knees by Dr. Schroeder, who did an excellent job. As per practice, the nurse scheduled me for the next appointment in 6 months. The interval is necessary to maintain pain free knees. However, the appointment date was rescheduled by Rothman 2 more times, making the interval time 6 1/2 months in which my knees suffered during the "extra" 1/2 month. Consequently. I sent a complaint email to President Alexander Vaccaro on Apr. 14, 2026. Although no reply was received from his staff, the visit on May 4, 2026, experienced retaliation by the Chalfont staff. First of all, I was not taken "in order of entry" following the Kiosk application. Next, D.O. Edward J. Rosero, unlike all previous times in which I sat on the table with legs dangling, had me lay down on the table in a method that has not been done before! That is, for my right knee, he did not inject the ORTHOVISC in the front, right side of the knee but instead, into the rear, right side of the knee. Ditto the left knee. The pain in my right knee continues and did not seem to be effective. Was the shot retaliation? On May 11, 2026, the last of 3 consecutive, weekly shots were administrated by the D.O. & the right knee is still experiencing soreness! I hope that such does not continue for the next 5 1/2 months, when the next shots are received. Anyway, Rothman will NOT perform the service then because I am going to another, non Rothman doctor for the shots.

My son had a nagging arm condition which initially affected his pitching velocity but had…read moreprogressed to effectively shutting him down. We tried other chiropractors, physical therapy and even acupuncture, but nothing provided anything beyond limited and temporary relief. At the first visit/exam, Dr. Gearhart diagnosed the problem and started treatment immediately. My son felt considerably better after that first visit and was back on the mound after just another 2 visit and pitching pain free. Dr. Gearhart listens, is knowledgeable, puts his diagnosis and treatment into layman's terms and is very flexible with this schedule. Highly recommended!

Dr. Derek is the best. The most caring person in his field. He always listens to you and asks…read morequestions beforehand. He takes his time, never in a rush, however, he is always concerned about being on time for his next patient. His staff does a great job on scheduling. I have walked in to his office limping and walked out feeling so much better!! He is an athlete and an advocate for many worthwhile causes. A good man and awesome doctor.

Place is a joke. Won't take me as a patient because Pennsylvania pain and spine lied on my…read moredischarge paperwork.

Sepa Pain and spine is the only place where the doctors knew exactly what was going on with my…read morepain. I was put on a med by my pcp and it wasn't working for me but never been addressed. I was finally able to see a pain doctor at sepa who figured it out and switched me out to a different med that actually helped me. THANK GOD!! Thank you sepa from the bottom of my heart.

I had my first appointment with Dr. Burian yesterday and it was one of the best interactions I have…read morehad with a healthcare professional in a long time. He was thorough, knowledgeable, and easy to talk to. He took his time to learn about my history, and made me feel confident in his diagnosis/prognosis. He spent a good half hour with me completing a physical exam, providing education, and explaining how my issue can be addressed. I was worried that my pain would lead to long-term changes in my functioning level, but he made me feel so at ease. Also, from the first call to schedule, the office staff were consistently attentive & kind. I would highly recommend New Britain Podiatry.

I had a follow-up appointment with Dr Burian scheduled, but an emergency came up at work. I work in…read morea hospital, and I attempted to call the office as soon as I knew I wouldn't be able to make it. Unfortunately, there was a long wait to reach the front desk, and I couldn't remain on hold because of the emergency. I called back about 30 minutes later to reschedule, only to be told that I could not make another appointment until I paid a $50 cancellation fee. I explained my situation and asked if they could make a one-time exception since I have never missed or late-cancelled an appointment before. They told me they were unable to help. I understand that offices need cancellation policies, but I was disappointed by the complete lack of flexibility or consideration for an unforeseen emergency and a patient with a good attendance history. As a result, I'll need to find another podiatrist to continue treatment for the issue they had already begun managing. I was hoping for a more compassionate and patient-centered approach.

Absolutely terrible practice. Prescribe me a pain medicine that is back ordered. Call immediately…read moreto inform. Tell me someone will call me back. Nobody did and the office closed for the night. Left message with answering service. No return call. They left me high and dry with no pain medication for the night. Knee replacement 2 weeks old. This morning I'm told it's a common problem and they were sorry. Too little to late. I'll find a new pain management doctor who actually cares about their patients needs. My experience only. Do your research.

The entire staff is always very kind and professional. My appointments are always on time and never…read moreseem to be delayed. Judy is the best and always shows compassion and the care is excellent. I recently had an epidural and the pain was minimal. Dr. Qu explained every step of the process to me as he was performing the procedure. I am impressed with this establishment. William W

I cannot speak enough about the amazing staff at New Britian McCabe and Brady. I have been there…read morefor several post surgical rehab and they are the BEST!!!!

After wrist surgery, I was unsure of who to choose for the physical therapy I needed to get back to…read morethe outdoor activities I love. After completing my therapy, I'm happy I chose McCabe and Brady. Frank McCabe is skilled at his profession and handles every individual with kindness and care, showing amazing attention to detail. Now, I'm back doing the gardening that I enjoy, with no issues or difficulty. Thank you, Frank.

A few things l dislike about this office and Dr Burian. The office staff is not the brightest and…read morethey appear to me as disorganized. Dr Burian is arrogant, and he is missing a bedside manner and soft touch for surgery patients. I would not send anybody i liked to this Dr. But if you want to get an early appointment and still wait because he doesn't show up on time. this is the place for you.

I retract my negative review on NBP. I was perturbed by my long wait only to find out that there…read morewas an emergency patient before me. (I wasn't told till checkout) The staff is lovely and Dr. Brian is thorough and knowledgable. I look forward to going back!

awful experience horrible care. right out of hospital, and they knew it, yet they went right back…read moreto the hurting problem and made it worse. wish i hadn't gone at all. im done listening to other people. im done w walker. really think about it, before you consider going there! you have been warned. they don't listen! they just do what they want.

The staff is very accommodating and Dr. Walker is very kind. They treat you like family when you…read morewalk through the door.

Great environment. All the PT's are very knowledgeable and great to work with. They listen and help…read moreyou in every way they can. Highly recommended.

I was a patient here for 2 years with two frozen shoulders and lower back issues. Turns out I have…read morePsoriatic arthritis and fibromyalgia. In the beginning I was in real crisis - stopped work, couldn't walk around the block, sleep or really function at all for the first year before I was diagnosed. At that time they were very kind to me. There was one therapist I didn't want to work with as I was in intolerable pain during the session and for days afterwards, but I was fine working with the other three wonderful therapists. Then one left and another stopped coming in as much. I still felt very comfortable seeing the one who was still working and for the past year I've happily seen him for my sessions with no problem that I was aware of. Yesterday one of the owners (Kim) was in the office - I didn't recognize her so I guess she's not in much when I have been. I saw that the July schedule was open and asked if I could make my July appointments. She said that she wouldn't schedule me as I wasn't following their rules despite being "talked to about it before". Her tone was really rude. I haven't been talked to about it at all and thought it was fine for me to see the therapist I was comfortable with. No-one has ever mentioned an issue when I've made appointments before and staff are usually very pleasant. Kim sounded utterly disgusted with me and I guess wanted to be sure that I knew how she felt about me. It was a shock as I had no idea who she was and I don't think (?) I've spoken to her in the past couple of years. I'm still giving the practice 3 stars because I really do think they can be great, and I've seen good improvement on my health. I'm just really sad that she was so rude to me yesterday. Maybe she was having a bad day and wanted to flex her muscles at my expense? Kim has apparently given a conflicting version of what happened - but there was a young girl sitting at the front desk who must have heard most of it. I would say go to this practice and hope that you don't get on the wrong side of Kim. Now I am stopping PT cold turkey until I can find somewhere else to go. It's a disappointing end as I have recommended them so many times over the past two years. I still do, just with caveats. Kim can be seriously mean without warning and I was quite upset when I left.