IWV INSURANCE AGENCEY LLC in Ridgecrest Ca. uses Dairyland Insurance to cover our Automobile policy. PLEASE BEWARE of them. Dairyland Insurance is THE WORST insurance company to deal with. The Claims Department has horrible customer service(Karmen Koehmstedt). The Claims Department said we weren't covered and I had to email them to show them that yes indeed we were covered. HIGH PREMIUM'S, HORRIBLE CUSTOMER SERVICE!!! read more

I'm not certain if it is crappy software problems with these guys, overworked, incompetence, or what. I have had a home insurance policy and a car insurance policy with this brokerage firm for about 5 years. I rent out most of the house so I do not always live at the home's address. In the last 12 months I moved and called them for a mailing address change on the 2 policies. End result, one policy began to arrive at the new address and one not. After the second attempt at calling to rectify, there was still no change. Then the car insurance policy needed some updated information and the letter stated a deadline for the info, or the policy would be cancelled. I submitted the info, but for whatever reason I received notice the policy was being cancelled. SO, I called IWV and was connected to my new Agent, as my original Agent 'was no longer at this office'. The Agent took all my information, and I felt everything was fixed. About a week went by and I received notice that the policy was cancelled. Once again I called, but now the Agent was said to have been out of the office for some time for an unspecified reason, and apparently had not submitted the information before departure. The receptionist needed info blah blah, and would let me know thru email of result or questions. I rarely check email, so it's my fault (?). They had all my info, most of it twice. My next bank statement showed no auto-deduction for payment on car policy. I went into the office this time, and sure enough the policy had been cancelled and now had to be re-written. After the new policy was complete, I explained that my home ins policy was still going to old address, Agent said no problem, it would be taken care of. Now it is 30 days later, and home policy statement is STILL GOING TO WRONG ADDRESS!!! And I wouldn't be surprised if the car policy was never completed-I don't know as of this writing. For the first 4 years with IWV I felt I was in good hands, but after the last 12 months experience, I no longer have faith in this office's abilities. read more

I first discovered IWV Insurance Agency about a year ago when I was in a desperate situation. It was the day before a holiday weekend and we just closed on an investment property. I called my current agent to secure insurance coverage and found out they closed early that day which meant my property would be without coverage for a long holiday weekend. Yikes! I started calling other agencies from a list online and Christina Good at IWV answered the call. She was able to secure the exact coverage we needed (at a better rate) and has been insuring our investment properties ever since. To add one more level of superior service, it was late in the day on a Friday (after 5:00 pm). I was super busy that day and forgot to call Christina to activate the coverage for another property that had just closed earlier in the day. I was concerned that we'd be going into the weekend without coverage so I called IWV, even though it was after hours. Daryl just happened to be working late and answered the call. Because Christina had everything well documented from the quote she had provided earlier in the week, Daryl was able to quickly put the coverage in place and Christina finished up the details the next week. Although we try not to operate in "urgent" mode, it's comforting to know that when times like that occur, we have a strong supportive insurance agency behind us. I'm so glad I found IWV Insurance Agency and look forward to working with them for many years to come. read more

When we dealt with IWV Insurance it was run by a father and son team. If you got the father, ask for the son. Better yet, head for the door. Search online. You'll be less disappointed. When we moved to town we bought our insurance (house, auto) through them at the recommendation of a family friend. When it came time for renewal, they were really interested in seeing us dump or current insurance provider for Allied. I wish they had been up front and told us that they were now an Allied shop versus trying to [falsely] convince us that Allied was somehow better for us. In the end they were the stereotypical used car salesmen, or maybe worse, the stereotypical insurance salesmen. We have since dumped them altogether (constantly raising rates when there were no claims) and have gone with an insurance company we deal with on the internet. The only possible reason for not using the internet is if there is a claim, you want to be able to get to your insurance agent. We've had no problems with our internet based insurance agent. read more

I have been with IWV Insurance for several years and I must say that IWV Insurarance takes care of all my needs, I do want to say Ali is the best, she goes above and beyond for her customers and because of that I will alwasy have my insurance there. If you dont have insurance with IWV then I suggest you change it and give them a try, you wont be disappointed at all! Everyone that works there is great! They treat you like family and I love them! Thank you! Thank you IWV Insurance! read more