I needed a watch battery right away while in port and they were able to take care of it right away.read more

My daughter was wanting a jade bracelet and we found a beautiful one at Bobs Jewelers. They were so…read morehelpful, my daughter tried on quite a few bracelets before we found the perfect one!

My iPhone was cracked before I dropped it in a tide pool on Saturday. When I brought it home the…read morescreen wasn't responding and I couldn't swipe to unlock it. I let it dry overnight but by morning it still wasn't working. Luckily, I brought it in and Ashley and Levi explained what they could do to fix it starting with a complete drying of the iPhone. Ashley took it apart and they showed me where there was still salt water inside my phone and where it was starting to rust the metal. They dried the phone thoroughly then replaced the screen. I had my phone back in hand fully functional same day. Mahalo Levi and Ashley for quick service + for walking me thru my options

Hubby had phone in the ocean water while enjoying the manta rays. We stopped by and within 15…read moreminutes, it was fixed. Amazing service, great value and our vacation photos were saved!! Highly recommend

This is my go to place every time I come home to the Big Island. The staff at Lehua Jewelers are…read moreso friendly and kind and treat me like ohana every time I stop in. I have purchased beautiful Tahitian pearls, Hawaiian bracelets and other treasures that capture the aloha spirit. They have affordable pieces that are custom designed by their jewelers and if you have a vision for a special piece, they are ready to custom create it for you.

We have been to Lehua Jewelers a few times and have always received a friendly greeting and…read moreexceptional service. Kai and all of the staff have been professional, show a sincere passion for their work, and are genuinely kind people. Mahalo nui, Kai, for my beautiful pieces!

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

I purchased a Diamond-Cut 2.4mm Rope Chain Necklace in Solid 10K Gold - 20" in December of 2021…read more The chain was on holiday sale. The chain broke January 1, 2023. Zales repaired the chain for $56.43. On March 13, 2024, the chain broke a second time. Dropped it off with Zales (Hilo Location) for repair on March 22, 2024. Upon picking the chain up, when the Sales Representative Alexander Fomenko took it out of the bag, I asked is that my chain, it looks shorter, shorter than 20". I asked him to verify if that is my chain. Upon the Sales Representative Alexander Fomenko placing the chain in front of me the chain broke. Zales sent it back for repair, "Make it Right" and to check and verify the length of the chain. Also at this time, the other Sales Representative Isaish Oness-Nakoa came over and said there are additional weak spots. He pointed them out. He pointed out four (4) additional weak spots in the chain. (Note: The rope chain was sent back to repair the one (1) area that broke, not the 4 additional weak spots) I questioned if this was my chain. I questioned if the damage was caused by their jeweler (repair shop). I even said, how is this even possible? Rope chain should not be falling apart like this. I questioned if this is a manufacture defect. I called Zales Customer Service, and they were not helpful. They referred back to "I did not purchase the extended warranty and they can't do anything". I asked to speak to someone higher and the lady over the phone said she is and there is no one above her. On April 28, 2024, I went to pick up the chain and looked at the repair and notice that the repair was not good. The link was not fully closed. I also asked the sales representative about the length and to measure it in front of me. The two (2) sales representatives measured and found it was an 18". The Sales Representative Isaiah Oness-Nakoa stated and tried to convince me and make me believe that it was short due to the repairs. He also made reference to the Jeweler uses good parts of the chain to repair the broken area. I was in disbelief and made a phone call to a local jeweler company, Bob's Jewelers Inc. located in Hilo on April 29, 2024, to ask them the question about repairs on rope chain. I asked when repairing a broken rope chain that is 20", do I get back a shorter rope chain because of the repair. The answer was no. Gold is added to repair a broken chain, never taken away. I spoke with another person who has experience in gold and jewelry, and he gave the same answer as Bob's Jewelers Inc. I spoke with Sales Representative/Manager Isaiah Oness-Nakoa on April 29, 2024 and he said there is nothing he could do. He can send it back to the Jeweler to repair the repair, but without the extended warranty they would not be able to replace the rope chain. I asked how Zales is going to fix/resolve the missing 2" and he had no response but say it came in as an 18". I dispute that. Zales and its Jeweler are the only ones that did the repairs on this chain so if it became an 18" then it was between Repair No. 1 in 2023 or Repair No. 2 in 2024 and "Make it Right" Repair No. 3 in 2024 which Zales were the repairer. Zales does not stand behind its name, product, nor quality. Zales is no longer a business that have integrity nor provide good customer service. Zales just wants to make sales and push purchasing of extended warranty. Files complaints with Better Business Bureau, Consumer Protection Agency, Police Report for missing 2" gold. I posted this on Facebook and tagged Zales, Celebrities who have represented/done work with Zales. I have read comments of horrible stories about Zales and its Hilo Store. I feel sorry for all the other Zales customers who have had very bad experiences dealing with Zales. Bad business, Bad business practice, Poor customer service, Poor quality products.

Back in the early 1990's I owned Keauhou Video located in the Keauhou Shopping Center. Original's…read moreby Oscar's was one of my business neighbors at that center. Oscar lovingly created a beautiful yellow and white gold replica of my mother's St Christopher's Cross for my then pre-teen daughter. Fast forward 25+ years and my daughter got married this fall in Oregon during the lunar total eclipse. She prominently worn that stunning cross as a remembrance and honor to her grandmother. Seeing my daughter with a Hawaiian flower haku lei on her head and your lovely cross displayed upon her wedding dress is one of the most memorable and precious moments of our lives. Thank you, Oscar for crafting such a magnificent family heirloom for our family. I just want you to know that I will never forget you and your kindness to me and my family. - Scott

They are located at the King Kamehameha Mall, on Kuakini Hwy. The staff are very courteous, the…read moreselection excellent. They have a high quality selection. We have been there numerous times for different jewelry services. Every time, the service is great. Highly recommended.

Wonderful store with an impressive display of unique jewelry. The jeweler is always helpful and has…read moreinteresting stories about her product. She does fine detailed work on everything she repairs for us. The little town of Honakaa is lucky to have such a fine store. A big Mahalo !

Mike and Cameron were extremely friendly and helpful to me and my sister. I have a number of his…read morepieces and I use them for everyday wear. I was impressed by the wide selection and the quality of pieces available. Mike offered advice on which pieces would suit us better. We decided on two stunning rings and a beautiful bracelet. The team at Kona Diamond went above and beyond to ensure that my shopping experience was seamless and enjoyable. We even got a nice pouch and box to store them in. Highly recommend to anyone looking for high-quality, beautiful jewelry and an unmatched shopping experience. I am tempted to go back before our trip ends!

Sent my good friends to Kailua-Kona with my watch to change battery. 5 min and $15 later, and my…read morewatch is alive again. Awesome service w/Aloha and best price in Hawai'i Nei! Casio, Timex, Citizen, Tommy Bahama, Omega, Movado, Rolex...any kine. Of course, price depends on battery type, seals, water intrusion, luxury brand, etc. Go check 'em out at Kona Diamond. Tell 'em Whitney sent you!

I went to Big Island Jewelers to get my gold appraised. They were friendly, professional and even…read morepaid me without charging anything for the appraisal. Having gone to other jewelry stores I would only recommend this jeweler. They were fantastic and compassionate!

This review is long overdue! Last summer I returned to The…read moreBig island from our extended Grandma/ Grandpa adventure in Alaska. Before we left Kona on that adventure my wife had purchased a white gold large whale Tail pendant and chain. She wears it all the time and loves it. During that short return visit I dropped by to see if Big Island Jewelers had earrings that matched the Whale Tail pendant, they did not, none existed even. In speaking with Chance he decided to go ahead and create a set of whale Tail earrings and..... WOW. Amber was blown away Thank you ! Richard and Amber Gaul