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J Adair Jewelry Design

5.0 (7 reviews)
Closed • Closed

By appointment only

Services - J Adair Jewelry Design

Jewelry redesign

Jewelry repair

Jewelry stone setting

1 More Service

Personal property appraisal

J Adair Jewelry Design Photos

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Recommended Reviews - J Adair Jewelry Design

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4 years ago

Best jeweler in Hilo... awesome personality & beautiful work. John's the best. Did a beautiful remount for me.

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5 years ago

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5 years ago

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8 years ago

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7 years ago

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11 years ago

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10 years ago

i love the owner and how he did my ring so quick and it fits great on me! thank you so much

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Zales Jewelers Hilo

Zales Jewelers Hilo

3.3
(13 reviews)
•$$$

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

I purchased a Diamond-Cut 2.4mm Rope Chain Necklace in Solid 10K Gold - 20" in December of 2021…read more The chain was on holiday sale. The chain broke January 1, 2023. Zales repaired the chain for $56.43. On March 13, 2024, the chain broke a second time. Dropped it off with Zales (Hilo Location) for repair on March 22, 2024. Upon picking the chain up, when the Sales Representative Alexander Fomenko took it out of the bag, I asked is that my chain, it looks shorter, shorter than 20". I asked him to verify if that is my chain. Upon the Sales Representative Alexander Fomenko placing the chain in front of me the chain broke. Zales sent it back for repair, "Make it Right" and to check and verify the length of the chain. Also at this time, the other Sales Representative Isaish Oness-Nakoa came over and said there are additional weak spots. He pointed them out. He pointed out four (4) additional weak spots in the chain. (Note: The rope chain was sent back to repair the one (1) area that broke, not the 4 additional weak spots) I questioned if this was my chain. I questioned if the damage was caused by their jeweler (repair shop). I even said, how is this even possible? Rope chain should not be falling apart like this. I questioned if this is a manufacture defect. I called Zales Customer Service, and they were not helpful. They referred back to "I did not purchase the extended warranty and they can't do anything". I asked to speak to someone higher and the lady over the phone said she is and there is no one above her. On April 28, 2024, I went to pick up the chain and looked at the repair and notice that the repair was not good. The link was not fully closed. I also asked the sales representative about the length and to measure it in front of me. The two (2) sales representatives measured and found it was an 18". The Sales Representative Isaiah Oness-Nakoa stated and tried to convince me and make me believe that it was short due to the repairs. He also made reference to the Jeweler uses good parts of the chain to repair the broken area. I was in disbelief and made a phone call to a local jeweler company, Bob's Jewelers Inc. located in Hilo on April 29, 2024, to ask them the question about repairs on rope chain. I asked when repairing a broken rope chain that is 20", do I get back a shorter rope chain because of the repair. The answer was no. Gold is added to repair a broken chain, never taken away. I spoke with another person who has experience in gold and jewelry, and he gave the same answer as Bob's Jewelers Inc. I spoke with Sales Representative/Manager Isaiah Oness-Nakoa on April 29, 2024 and he said there is nothing he could do. He can send it back to the Jeweler to repair the repair, but without the extended warranty they would not be able to replace the rope chain. I asked how Zales is going to fix/resolve the missing 2" and he had no response but say it came in as an 18". I dispute that. Zales and its Jeweler are the only ones that did the repairs on this chain so if it became an 18" then it was between Repair No. 1 in 2023 or Repair No. 2 in 2024 and "Make it Right" Repair No. 3 in 2024 which Zales were the repairer. Zales does not stand behind its name, product, nor quality. Zales is no longer a business that have integrity nor provide good customer service. Zales just wants to make sales and push purchasing of extended warranty. Files complaints with Better Business Bureau, Consumer Protection Agency, Police Report for missing 2" gold. I posted this on Facebook and tagged Zales, Celebrities who have represented/done work with Zales. I have read comments of horrible stories about Zales and its Hilo Store. I feel sorry for all the other Zales customers who have had very bad experiences dealing with Zales. Bad business, Bad business practice, Poor customer service, Poor quality products.

Real Flower Jewelry

Real Flower Jewelry

4.5
(11 reviews)
•$$

Pretty orchids! Unique way to artistically use them to…read morepreserve their beauty! Jewelry made with pressed flowers for those that don't want big flowers to adorn them

I first saw Peter's work at a little booth at Dole and felt like this was the type of jewelry I've…read morebeen looking for all along but didn't realize it until I saw it! Pretty pressed flowers and brightly colored algae put into a pendant, bracelet or ear rings (among all the other options!) was so lovely. His show at the Made in Hawai'i Craft Festival was even better. I couldn't decide which piece I liked best and made a mental note to check out the website. I didn't have too much disposable income (ahem) at the time but always kept this jewelry in the back of my mind. (they're not pricey either I just work in the non-profit world ;) Fast forward it is about to be my sister's birthday and I thought the ivory locket would be perfect: an elegant way to say I love you by putting a picture of the two of us as kids inside. It was last minute and I was reluctant to try and ask for a piece right away as each one is made to order. I thought I would try and call and lo and behold Peter was so gracious and accommodating- he rushed the order for me and two days later I had the necklace in my hands! It is a charming locket with a vintage appeal: just what I needed. Peter was so helpful, letting me know when it would be mailed and the estimated arrival, working with me all the way. He is a truly classy gentleman and it shows through his work. Now I'm planning to order MY piece of jewelry :)

J Adair Jewelry Design - jewelryrepair - Updated July 2026

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