I've used this tax service for the past 4 years and have always had a positive experience, which is why this situation has been so upsetting and concerning. My taxes were completed in February and paid for in March, but I recently discovered they were never filed. Over the last week, I've called, texted, and left multiple voicemails trying to get an update or response, but unfortunately I haven't heard back from anyone. I completely understand that unexpected situations can happen, but the lack of communication has been very stressful, especially with something as important and time-sensitive as taxes. I'm simply asking for communication and clarification on how this will be resolved. Please call me back at 408-206-0700. Thank you. read more

Janet is absolutely amazing at what she does, and that's exactly why she has been our tax professional for over 20 years. Her knowledge, professionalism, and attention to detail are unmatched. She consistently makes the process smooth, stress-free, and easy to understand. Janet is trustworthy, reliable, and always has our best interests in mind. After two decades of outstanding service, I wouldn't even consider going anywhere else. If you're looking for someone who truly knows taxes and cares about her clients, Janet at J & C Tax Services is the one. read more

The first four years working with Ashley were smooth and professional. The last two were a huge disappointment: we were ghosted. The lack of communication from her lead us to canceling her services this year to use another company. This is an unfortunate manner in which to treat clients. I'm not sure what her criteria is to be responsive & professional, but, apparently, we don't have it. However, the office assistant, Leah, was very helpful and professional. read more

I've been going to Ashley since 2011, and for many years, the service was great. But over the last couple of years, things have changed. I'm not sure if she's taken on more than she can manage, but her attention to customer service has seriously declined. I always schedule my next appointment a year in advance. This year, she completely missed our appointment and was very difficult to reach afterward. When I finally did get in touch, she admitted she missed it and assured me she had all my paperwork and would get to it that day, but she never did. Weeks turned into months of me following up, with her barely responding and eventually not replying at all. If she no longer wanted to do my taxes, a simple message would have sufficed. I've been a loyal client for over a decade and even referred friends to her. Unfortunately, one of those friends was seriously impacted when she told them she filed an extension--but didn't. Because of the clear lack of respect, poor communication, and no apparent concern for how this has affected my standing with the IRS, I can no longer recommend her for tax services. read more

Ashley is amazing! Love her and the office personnel. It is convenient to be able to drop off my taxes and magically have them done!

We had our appointment with Ashley on April 9th. We had all our documents uploaded to the website too. Our time came and went and no call from Ashley. I called the office number and the receptionist answered and said she was running way behind, like HOURS behind. Ashley never spoke with us, but the receptionist called us back a few hours later and told us our taxes were done and gave us the information we wanted about our return. We paid that night for her services. They sent the documents over for us to e-sign so they could be e-filed the next day. Fast forward to May and we hadn't received our refund. Come to find out they have no record of our return being filed. I have called and left messages numerous times without a return phone call. I have Ashely's cell number and have called and texted without a return call or text. I finally found out through the IRS website that she filed an extension on our taxes 4/13/2026 even though they were done and we had signed the documents so they could be e-filed. I finally talked with the admin person yesterday, and she said she was going to try and put a bug in Ashley's ear about this issue. I texted Ashley proof that we paid her, and still NOTHING! The admin also said that Janet, who is Ashley's mom and Jay's daughter, was on vacation until July and that she would not be able to get ahold of her to possibly help us with filing our tax return. I already paid for Ashley's services and there has been NO RESPONSE about this issue!!! DO NOT EVER USE ASHLEY AS YOUR TAX PREPARER!!! I will be filing a formal complain with the Better Business Bureau if they do not submit my taxes by the end of this week. read more

Ashley and Jordan are absolutely incredible! They are detail-oriented, honest, kind, ethical, knowledgeable and take the time to make sure their clients are satisfied. I have been doing my taxes with their company for three years and the level of integrity is unmatched. We need more businesses like them that truly care about their people! Thank you for all you do :) read more

This business doe not about customer service whatsoever... just send your $ and documents... they'll get to you when they can. Should you have questions like who will actually be preparing my taxes or will I ever be able to meet my tax preparer they will just put you on hold and leave you there. Glad to know your time is more valuable than mine! Keep your money and go somewhere where they value your business. read more

My wife's family has been using Janet from J & C Tax Services for years. I would always do mine online. However, after my wife and I married, she suggested for us to file with Janet instead of using online services. The online services only prompt you for so much and Janet was able to really take a look at our expenses to help reduce our tax liability! She is great and worth the wait! read more

I have never been more disappointed in the customer experience that was once a staple at J&C with Ashley. We scheduled our in person appointment as we've always done, a year in advance. A few days prior to our appointment I received an email to send all of our documents to a secure site and that the appointment had been changed to Zoom/Teams. Thirty minutes after the scheduled appointment time I called her office to let them know I hadn't heard anything and they stated she was running late and to expect her call very soon. Never got the call. Shortly thereafter I received a DocuSign for me to review and sign. It was painfully obvious she would not be returning my call. I reluctantly signed the documents. I sent my check into their office the week of March 12th. Fast forward to April 9th and I get a call from her office that payment hadn't been received. Mind you, there were no directions as to how payment was to be provided so I did what I would normally do if the appointment was "in person" and give her the check. Checked my account and the check was never deposited. Called my bank to put a stop payment on the check and was appalled at the cost. Her assistant said she'd see what she could find out from Ashley but they never made contact so I came in today to pay the full amount because I couldn't wait any longer with the due date fast approaching. After all of the messages I left for her to call, to review, she called as I was about to leave her office because she wasn't there. I didn't take the call because I was upset and felt disrespected that she finally decided this was the time to call. It is quite obvious that my business is unwanted and therefore we will go elsewhere. I live by the "Golden Rule" and hope that one day she will to. Good Day, Gordon Platt read more

I've been having my taxes with Ashley done for 10 plus years. And the last two years have been the worst experience of my life. She has turned into the most unprofessional tax prepare. she refuses to return phone calls, or text messages, wants you to pay to have her prepare your return but will ask you to complete all kinds of forms, if there's an issue with your taxes shes imposaibe to get ahold of and believes you should deal with the IRS yourself. Please don't not trust that you will be treated professional having your taxes done here. The whole business has been run my family who can't seem to get along and will have each others backs. Ashley currently lives out of state and comes to the office for about 6 weeks out of the tex year. It's not like you can walk into the office and catch her because you never know when she's going to be around. It's really sad how unprofessional and inconsiderate Ashley is. Not to mention in the past years my husband has caught her making many errors on our taxes. Including her missing whole W2s and income. Please double think your choices before choosing this office. It's sad to say its come to me having to write bad reviews on this company I felt with for so many years. But Ashley had had my document since Feb and yet to file them or respond to our number it's phone calls/text messages. Kendall M. read more

Contacted them to do our personal and business taxes. Their response time was slow, they agreed to do them, and then disappeared until AFTER our business taxes were due having never informed us. As a result we had to pay a fine. Go somewhere else read more

I would definitely recommend for anyone to do their taxes here great customer service very helpful also if you have any money invested in crypto they can help you do your taxes as well read more

Never responded to my inquiry when I attempted to contact them. Gave them basic info w my inquiry but never heard back from them?

What a shoddily run business with absolutely atrocious customer service. Ashley is only there for about 4 months and then IMPOSSIBLE to get a hold of and her staff doesn't know nothing, doesn't see nothing, and can't get you any answers. You can wait a whole year to get a return done just to have her staff tell you she's too busy this year and better luck next year. And why isn't she telling you this herself? Bc she's gone completely incommunicado. She's definitely too busy for you, but won't tell you, so I'll let you know now.....find someone else read more

I have been going to Patricia for the past two years in a row. Patricia is very professional and is always quick to answer any questions I have as well as she explains how things work. The atmosphere of the office is always warm and welcoming. You never feel like you're just walking In just to get shuffled out. With Tax season rapidly approaching, I can't wait to go to her a third year in a row and to also send all my friends there as well. read more

Janet has done my taxes for over 5 years! She's so nice and makes sure to ask me about all the possible deductions that I might qualify for. She is familiar with common military deductions, rental properties, business expenses, and ways to cut down on taxable income. I plan to keep using her in the future. read more

AWFUL SERVICE!! We got a letter from the IRS saying there was an error on our tax return. With many calls, text and emails we got no help or follow through to get it corrected. Very disappointed! read more

I have been going to Ashley for YEARS! She is knowledgeable and seasoned in taxes. She is super busy but makes sure to pay close attention to every detail needed. I had an issue in the past with the IRS due to a job's negligence in typing my address correctly. She was with me every step of the way, well after we filed my taxes. I felt fully supported through it all. She has my business for life! read more

I have nothing but great things to say about this business! Ashley has been doing my taxes for over 16 years when they were J's Tax Service. J sadly passed last year, and his daughter and granddaughter have taken over. When you go through the doors, you feel like your at a family gathering. Everyone is so welcoming, and they always have on a friendly face! I would give this place a 10 out of 10. I am so happy they have kept the business going, I wouldn't trust anyone else doing my taxes! CHEERS to J&C!! read more

I can not recommend J&C enough. We have been coming to see Janet for 12 years now and she is a total professional. She saves so much money as compared to a Turbo Tax type of program because she knows all the ins and outs of deductions. I always enthusiastically tell my friends about Janet and the ones who have come to see her are all as impressed as I am. read more

Been going here for years. Ashley is great and easy to work with. Friendly, competent, efficient. Always nice to see her every year. Be sure to schedule an appointment early - she's so popular she's always booked. :) read more

Ashley is great. Second year going and forgot to schedule ahead of time. Managed to sneak me into a cancellation and I've already scheduled for next year! Makes the whole process very easy.... asks us all the things we wouldn't think of to ensure we get the full amount back possible. Provided us with plenty of ideas on how to save money and what to keep records of for this year. read more

We've been going to Janet for several years now. She always does an amazing job and she's FAST and ACCURATE! We really have a hard time trusting tax preparers and no one has gotten us refunds like J &C Tax Services! Thank you, Janet! read more

If you need help with your taxes ask for Janet Charlton. I am so fortunate to have this woman in my life. I go see her for my tax preparation but I have grown to think of her as a real friend. Janet sincerely cares and makes you feel comfortable. I find tax time to be very stressful but Janet is a true professional. I feel like I'm part of her family when I'm there. It's very reassuring to have someone like this in your corner. If you need a knowledgeable tax advisor, look no further. Janet Charlton is a gem. This family owned business is a true treasure. read more