The service was prompt, professional and courteous. I think the fees were fair. Very pleased.read more

I called in the am and was not expecting such fast professional service . The technician was right…read moreon time and took care of an install that I started. I appreciate the service and the honest work from this business. Thank you!

Heather was very courteous and friendly in scheduling Josh at a time that best worked for me. I…read moredon't usually get home from work until after 5:00PM. The AC at my residence was blowing warm air and was not cooling. When it did cool, the house could not maintain a constant temperature. The AC ended up running non-stop, 24 hours daily. I'm not looking forward to seeing what my electric bill is for this month. Josh arrived on Monday afternoon and was kind enough to wait for me until I got home. He called and asked me if my AC was on. I told him that the compressor or outside fan was running when I left the house that morning. When I checked my phone, I saw that the AC was running. During the course of the day, the temperature in my home had risen from 76 degrees to 80 degrees. Josh told me the fan outside was not turning, indicating that the outside unit was not operating. When I got home, the thermostat was reading 81 degrees. I left the door open to try and let the house air out. Reluctantly, there was no breeze on Monday. After thirty minutes with the door open, the temperature on my home thermostat had risen to 86 degrees. On Sunday, I applied a wet-vac to the two drain lines outside. Despite no water coming out of either line, the bottom line did start to drip again and the outside fan turned itself on. The air inside the house was still not blowing very cold. I tried turning off the unit and running just the fan, in case the coils had become frozen. After several hours, I turned the AC back on and put the fan in "auto" mode. Again, all I got was slightly cooled air. Luckily, despite the AC running constantly, the house cooled a slight bit after the sun went down or usually between 9:00 and 10:00 PM. Josh checked my refrigerant level, found it to be borderline low, and worked on my unit in the attic. To my delight, the compressor was still fine, as was the capacitor and coils. I bought the Lennox Signature Series AC new in 2021. Three years later, it needed a new compressor and 11 pounds of refrigerant. All the refrigerant that the AC had in it prior to the compressor crashing in 2024 had leaked out. Lennox provides a 10-year warranty on parts. Labor is additional. The cost of labor to replace the compressor and Freon amounted to an extra mortgage payment for me in 2024. I was just informed that parts for Lennox and Carrier are manufactured overseas and are often difficult to find replacement parts for. I was also told that it's not uncommon for a Lennox to have problems with the compressor or coil after just a few short years. In hindsight, I wish now that I had not let my brother talk me into buying a Lennox. I told Josh that I almost went to the hardware store on Sunday to buy some spray-on coil cleaner. He advised me to not spray anything on those coils or fins. Thank you for your professionalism and your prompt service PROS. I look forward to a long relationship with you.

We had a leak in our ac unit. Wes came out, diagnosed the issue, and gave us a quote. He was the…read morebest price of 3 quotes. Not pushy, but professional and knowledgeable. The replacement was scheduled easily and the work was done efficiently. It was an stress-free experience. Very happy with the quality of work and we will definitely use them again.

We requested a service call, and Michael was great. He was knowledgeable and helpful. He provided…read morefriendly service as well!

Travon came to do routine maintenence on my ac unit and he's was very straightforward and explained…read moreeverything really well. Thanks for your help!

We found our guy! After years of an inadequate HVAC system in our home, going without HVAC for…read moremonths on end, and spending a lot of money for repairs that never worked, we finally found a responsive , ethical, and skilled HVAC person. Whew! Sammy, the owner of this company, visited, made a quick fix, and gave us a SUPER reasonable estimate for a long term fix. In the end, we replaced our HVAC with Sammy and have been very pleased. During this entire HVAV mess, we had a plumbing issue and guess what - Sammy handles that, too. Super informative, helped us with the best pricing, problem solved! Sammy is the business owner and technician. He answers the phone, provides the estimates, and does the work. His colleague who helped was equally great when helping us. We are confident in this company, felt very comfortable that we paid a reasonable fee, and are thankful to have someone we trust to call. Call KLC - you will be glad you did!

Sammy and the team responded professionally and quickly. They are creating a new office and…read morelocation in Mount Pleasant. They updated me on timing. Communication was excellent. He immediately diagnosed my plumbing issue and gave an estimate that was reasonable and was the final cost. The issue was addressed quickly. It was just a wonderful experience. I would recommend KLC.