Ordered a part, never received. After waiting for months, checked the shipping informtion from USPS. On USPS site showed they never receive the product from the company. Looked like J&J international created the shipping information with the tracking number, but never sent the product to USPS. Never got refunded either. read more

Has been a month, I am waiting for a part for my Samsung laptop and I have not received a phone response from these people. Nothing happened. When emailing them, I am getting an automated email response, and when I call nobody is picking up the phone. When you talk to Samsung directly they do not give any response. This is just a headache as my computer has no issues except the battery. I do not recommend them.. read more

My samsung refrigerator was not cooling and so I ordered all of the parts that might fix it: fan, circuit board, sensor. The fridge resumed working after the circuit board was replaced and so the fan was excess. It was in an unopened pristine box. J&J refused to accept the return even though it passed all of their requirements. My last messages to them simply asked for "the sentence in their policy that was the basis of disallowal". Their response...crickets. I wrote to the California Attorney General who sent them a letter asking for explanation, but that was weeks ago and haven't heard a thing. Terrible company! Beware ordering from them! read more

Ridiculous company. Not even try to work with them. Waste of time. They shouldn't work with customers with that attitude. Stay away from them. read more

J & J International - Quit the business guys. You not good enough to deliver any customer service. The only one thing you deserved is pure hate - Electronics Near Me - West Caldwell, New Jersey

What I find hilarious is that there are so many fake 5-star reviews which are countered by real people giving 1-star reviews. You can tell all the 5-star ones are fake since they (1) have only written like 2 reviews, so these are fake profiles and (2) every 5-star review is very short and generic, while all the 1-star reviews go into detail about terrible experiences. Really sad that J&J has to resort to something like that to maintain a 2-star rating... Ordered a part from them and it arrived broken. Obviously I asked for a refund and sent the part back along with the receipt they asked me to include. One month later and no response. I reach out and ask what happened, and they said they can't give a refund because the part was broken. Um, yes, it is broken. That's why I'm returning it. They say it can't be refunded because the package was opened. What. Imagine sending someone a box with a broken thing (imagine it was a phone or something) and then you tell them they can't get a refund because the box was opened. Overall they refused to help, and now I'm out a few hundred dollars for literally nothing (I don't even have the broken part since I sent it to them, not that I'd be able to do anything with it anyways). Amazing that this place hasn't been shut down. read more

My particular experience was fine. Product was delivered and works well. They sell Samsung parts.

I will NEVER order another part from JNJ international, or any other company who states that they will not pay for the shipping if you need to return it. They sent me the wrong item, but they made me pay for shipping the item back. So basically I wasted $60 total for nothing. Well, I did learn a valuable lesson anyway, ALWAYS ASK IF THEY WILL PAY FOR RETURN SHIPPING IF THEY SEND YOU THE WRONG PART! read more

I have been so disappointed in the Samsung refrigerator bins, ordering process and product The worst is trying to get in touch with someone to return or replace Three weeks after I ordered 3 bins, 1 of them cracked A week later the other 2 broke The parts are not cheap to replace they are $72.07 and on top of that I had to pay $43.24 for shipping and handling. A total of $259.45 down the drain I would leave repeated messages, emails or I would be on hold and then hung up or disconnected I will never buy a Samsung product again One of my bands is literally being held up with tape They replaced 1 bin and said they would call me back about the other two never heard back from them read more

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Shipped wrong part. Doesn't answer phone calls or emails. Buy elsewhere. They have an automatic web based return option. Gives a label I have to pay for, and a restocking fee when they receive the part. Complete rip-off. read more

Worst company ever. I was referred to them by Samsung to get a part that I needed for my 4000 dollar range\stove. I have tried to find the part number, but there is no consistency on their web site so I can't tell what part number I really need. Then when I try to call their phone number to confirm the part I need the phone just gives a busy signal. After re-trying 40 times, I get into the hold pattern for 2 hours, and then they hang up on you. When I got back into the hold pattern again after 30 mins they give you an option for a call back, but when they called back 2 hours later they immediately hang up the phone. The 5 star ratings on here are fake. If I could give zero stars I would. I am not sure how this company is still in business. read more

This is by far THE WORST company I have EVER run across!!! I attempted 5 times to wait out the ON HOLD for over an hour. Then I leave my number a call back in the order in which it was received......THEY NEVER CALLED! So finally I called my credit card company to dispute the charges for the wrong part they sent to begin with. I WILL NOT pay them. I'm so angry I want to travel to their offices to show up in person to scream at them! My guess is that they don't even have a location...fly by night out of someones basement. What I really want is someone to have the balls to pick up the phone and call me!!!!!!! J&J you SUCK!!! may nothing but horrible things happen to you! read more

I am shocked @ the level of service I did not receive.. I was on hold for awhile and was asked if I was ok with a phone call back i would still have my place in line.. Waited.... Waited. WAITED. 3 hours.. So i call them back... "Im sorry J&J international is closed. Our hours are blah blah till 630 pm est.. There web site said 830 pm. I had this one day to get this handled and J&J failed with me .. Beyond rude... Now I am not even sure who else to check for the Samsung Refrigerator Bin that fell off and shattered with a milk jug and two bottles of wine.. Is J&J so overwhelmed because Samsung products are not reliable.. I am hoping not... Get your act straight.. People depend on you. read more

If I could give them 0 stars, I would. This company is shady at best. Called them to replace a vegetable crisper drawer front that had cracked. They sent me a shelf instead. I sent the part back, and paid for the shipping. This happened in February. I am still waiting for a refund on the wrong part they sent. They now have me going through Encompass, which is their supply chain distributor, apparently. I have spoken to these people no less than seven times since February trying to get this resolved (when they answer the phone). I am on hold. Again. My only advice at this point is don't purchase Samsung appliances. They are garbage and you cannot get the right parts for them when they break. And they will break. read more

Samsung and J&J International are the worst. Ordered parts online, paid for 3 day shipping then told when I went to check on the order the parts are not in. So annoyed. Said they wont refund the 3 days shipping, gave me some crap about cant because paid by Paypal. Lied and said it would be in within 5 to 10 business days yet, cant give me an actual date in which they would receive parts from the manufacturer. Talk about bs. I am a lawyer, clearly that doesn't make sense. Who knows when those parts will come in, NEVER AGAIN. Samsung I will never but another item from there bootleg company 1200 WASHER breaks down in less that 4 years. read more

OMG, I am reading the horrible reviews while on hold for 45 min so far with J&J International, the local Samsung authorized parts and service supplier. I purchased 2 side door bins for my refrigerator over 3 weeks ago. These are not cheap @ $72.00 ea. plus $45 for shipping and handling , what a money grab. I live in the same state as J&J, NJ. I only wish that I read these reviews before I parted with my $185. dollars. I will show up at their doorstep demanding my bins or my money back! read more

I would give no star if I can. I've received wrong part 3 months after I placed an order. When I called for return, their attitude has changed sudden and they hanged up on me when I complained her attitude. read more

If I could give a minus 5 stars I would. I needed two screws for a tv stand for my Samsung. They insisted that I needed 6 screws and charged $19.67 to send them. I received them and as I had suspected they were the incorrect screws. I immediately called and asked to return them. They said they would review the phone call. Then nothing so I call back they leave me on hold 17 minutes (during that time I completed a CC dispute for the matter) and finally someone comes on the phone and says they won't give me a authorization as they sent the right product. WORST CUSTOMER SERVICE GIVES SAMSUNG A BAD NAME. read more

Had a defective bulb on a brand new Samsung microwave. Called Samsung "customer service" (very loose term), was redirected to their "parts department," which turns out to be J & J International, a purported division of Samsung. Unsurprisingly, I got a recording, stating customer service/parts was experiencing a "high call volume." Within 30 seconds, another message announces that they were still busy (in so many words), and directed me to "call back in an hour," then *click* it hangs up!... What the ???.... I immediately called back and this time was lucky enough to at least be placed in a queue (#3). After waiting almost 30 minutes in the queue, I finally reached a representative with J&J, and relayed all the information I had previously given the customer service rep at Samsung. The agent was able to locate the part # for the bulb, and quoted $4.85 plus shipping, for the new bulb. I asked why I would have to pay for the bulb, since this was clearly a manufacturer defect on a brand-new, just-installed appliance. She curtly snapped: "we aren't Samsung, you'll need to take that up with their warranty department!" I realize that it's only a $5 bulb, but this isn't about $5, it's about principle; it's about a company failing to step up and resolve an issue with an obvious manufacturer defect. It's about a company failing to empower its employees and representatives to resolve a simple issue in order to take care of the customer, and fostering a positive relationship with the very people that keep them in business. Come on Samsung executives, does anyone there even have a clue how much of a failure your parts fulfillment process is, or does anyone honestly even care? read more

I just spoke to Jennifer today 2/22/2019. She helped me with my front loader washing machine part that I had trouble figuring out. She is very polite, helpful and knows her job. My order number is 2285287. She is an asset to the company and should be recognized for it. Thank you Jennifer for your help it is very appreciated! Order # 2285287 Thank you, Eddie Martinez read more

Wow! That's all I can say about this business. If negative stars were an option I would give negative stars!! I ordered a part for my Samsung Refrigerator and they sent me the wrong part. I called and they said to send it back which I did. But....I was only refunded the price of the part. Not either shipping costs. Mind you they sent me the wrong part. No mistake of mine!! I paid almost $20 in shipping for THEIR MISTAKE! BUYER BEWARE.....ORDER FROM ANOTHER SOURCE! read more

Have a problem with my washing machine called Samsung my machine wasn't under warranty anymore so I had to call J&J international and order a service manual for my unit they were very helpful and directed me to a USB service manual highly recommend my order number is 2281892 Thank you read more

I have called three different times to find what part and to order a water filter for my Refregator and when I called Samsung, they didn't know the parts number and referred me to J & J International. When waiting on line, it asks if you do not want to wait on line, you can leave your phone number and they will keep your place and will call you back. I did this three days in a roll and received no return call. I decided to wait on line and after an hour on line I tried again and then a third time again. BAD customer service! If this company represents Samsung, then shame on Samsung for allowing this to happen. How do I get the parts number to order this part? What a waste of my time! read more

No one answers messages through their website. n automated response tells you to be patient. The phone number of 800 627-4368 is automated and tells you to go to Samsung parts.com. It's a whirlwind going no where. They took my money and sent a part I tried to cancel. They don't get the cancel, just the billing read more

I ordered an extension for the back of my slide in stove. They sent me the same item that was already attached. No one answers the 1-800 number to get the return process going and they don't respond to emails. Horrible customer service. Regretting once again buying a Sumsung. read more

This company has the worst customer service IF you can reach someone. The order department will call you back or you can be on hold for over 20 minutes. The customer service department does NOT call you back. They will send you an email communcation that does not address your concern entirely. There could be more than one person that may send you some response even if you mention which person sent you the first email in hopes that there may be some consistency. One of my Samsung vegetable drawers broke. I ordered the part except the drawer that arrived was one inch too big. I measured the left and right side drawers and the left side is one inch larger than the right side. I spoke to the order department and told them that they sent the wrong part. They gave me a return authorization number but only reimburse for the part not the shipping even though THEY sent the wrong part. This happened twice! I finally found another source which sent the correct size vegetable drawer. I would avoid this company for any replacement parts even though it may be the first one that pops up with "genuine Samsung parts". I told them they should measure what they have listed as it was the wrong size. They say they have no way of doing so. All they would have to do is open one box and measure and see the dimensions are wrong. I do wonder why Samsung has two different size drawers for their refrigerators. Also not happy that Samsung has such cheap plastic parts. This is the second part I have had to replace with normal usage. read more

J & J International - Drawer sent was 1 inch too big - Electronics Near Me - West Caldwell, New Jersey

This place was what I was REFERRED to by samsung customer support. I asked a simple question: what is the mfg. Part # for the rear drum felt in my samsung dryer. Her response: it's against policy to give out part numbers. It will be $100.00 plus shipping. My response: how do you know you have the right part if you don't have a part number? And she hangs up on me. Guess what: went to amazon. Found my part. And it was $6.00 dollars cheaper. read more

Before I say anything, note all the recent 5 star reviews from people who have only written one or two Yelp reviews-then note the LONG string of one and two star reviews! I think there is something suspicious here...we'll see if this review gets pulled or "covered up"! First they sent us the wrong refrigerator part, despite lengthy descriptions of what we needed. Then they haggled with us about paying to have the part shipped back to them. They finally agreed to pay the shipping and said they would credit us for the returned part. They have received the part we sent them but have not credited us (although they charged for the correct one, which we finally received). My wife has now spent, literally, hours on the phone trying to reach customer service. She has been (accidentally??) hung up on, disconnected, left on hold, and despite leaving a message that we needed a callback, we have received no callback. When she asked to speak to a manager she was told that she would be immediately transferred, but after 45 minutes, click, the phone was hung up. How does this company stay in business? read more

It took me 4 months to get all my parts (and still in progress). I ordered 4 items they sent me the each in separately (like one item on Jan and the other one on Feb, etc). One of the item was wrong. It was their fault, but I have to order new one and waited 2 more months to get the right item. They told me they will refund my money once they get the item back (wrong item that they sent me). But then they forgot to send me the label. called them they said they will send it through email next morning and still nothing. So much stress. Unbelievable costumer service. I think not a singe employee from this company has responsibility. Oh and their customer service waiting time it always very long (like 20 or more customers before you whenever you call them) and they won't let you leave your phone number to call you back unless you wait at least 20 mins. SMH..... read more

I am on hold for over and hour and never gotten theough for about 3 days now!! A part for my samsung tv was lrdered it cost $20 to ship a $30 part. Anyways, after receiving said item, it was delivered already damaged. This was for a 65 inch curve tv that cannot stand on its own. Anyways, during this time I needed the send the prt back and have new part shipped back to me. There was a mix up with the address and needed to get intouch with them to tell them myself the correct address as no ome else could call for me. I have been calling for 3 days, to return a prt that I bought that came damaged. This is absolutely ridiculous and this is horrible business. No one amswers the phone for 3 days? Total BS! Still cannot get through to give proper address! read more

Purchasing at J & J International has been the worst experience I have ever had. Do not buy from this company. I purchased a One Connect Cable for my TV and discovered it was the wrong item. I called to return the item and was told it was final sale. The small fine print said this part was not returnable but exchangeable. Fine, I'll exchange it for the right part. Oh no they cant exchange it because the correct part is $70 less. What??? Are you kidding. I can not return or exchange this part so I am out $300 and don't have a correct part. OMG Worst customer service ever read more

Waited for over 30 minutes for an online chat rep to assist me. The following is the conversation that occurred after finally being connected with a rep. I am copying and pasting directly from the chat transcript. The only change made was that I replaced by name with "XXX"). If there was a "0 star" rating, I would have selected that. Agent Parts Specialist (ME) has joined the chat. [10:17:07] Parts Specialist (ME): Hello XXX! Thank you for contacting J and J International, how may I assist you ? [10:17:16] XXX: Hello [10:17:35] XXX: I would like to find out how to purchase a part (a micro USB cable) for my Samsung Sound Bar. Model of the sound bar is: HW-KM45C. The manual says this piece is sold separately. I searched your site and couldn't find it anywhere. [10:20:46] Parts Specialist (ME): We dont have any micro USB cables. [10:20:56] Parts Specialist (ME): You can use this information and search the part on Google, Amazon, EBay, etc. [10:21:08] XXX: I was referred to you by Samsung Customer Support - they said that you would have this part - I have waited for over 30 minutes to receive your help [10:21:10] Parts Specialist (ME): Thank you for contacting Samsung Parts, have a nice day. Agent Parts Specialist (ME) has left the chat. The chat is ended. (13:21:24) read more

Dear Gentlemen, I purchase by phone a Samsung TV stand from your company. At the time i thought it was an outrageous price to pay for this item but was told by your on the phone agent that it was an correct buy at a reasonable price. Upon receiving the parts I realized that I ordered the stand for the wrong TV. Upon return the items back to your warehouse i was informed that an item in the box was damaged, and I would not receive ant compensation money wise for the damaged part. In the process of returning these the items I did not open the box that the items were shipped in to me and just took the box to my nearest UPS store for return. I repeat "I never opened the box that the items were shipped in" after paying $32.33 for shipping of my own money. Since then I have reached out to you for compensation of damage that was not caused by me because I never pack those items. Those items were packed by your company and I feel that I am not responsible for any items that I did not pack or ship. In the meantime J & J International has given the run around as to coming up with a solution that is now in arbitration with your supervisors. this has been going on for months thru phone conversations. Please find a compromise for your fault for the damaged items. Despondently Yours, Anthony Middleton Oder No. 2531997 Price of damaged part: $96.87 read more

I tried for two straight days to order a part by phone from J&J International. I needed to speak to a real person with my questions. After waiting on hold for over two hours each day and getting no response, I elected to have them call me back. They never did. read more

Absolutely awful experience talking to customer service, starting out with waiting on hold and then being hung up on as they tried to answer their phone. Samsung recommended I buy a specific part number from samsungparts.com. It never occurred to me that (a) Samsung wouldn't know which part I really need, or that (b) samsungparts.com is not really affiliated with Samsung, but both are true. Even though their website is samsungparts.com and Samsung support actually refers you to them to buy parts, J&J customer service pretends they are completely unrelated. It cost $65 to ship the (wrong) part to me, and neither samsungparts.com nor Samsung want to refund the shipping charge with my return. samsungparts.com says they're not liable for "misinformation from third parties." (The "third party" in this case IS SAMSUNG SUPPORT!) When I realized the part was wrong, I first chatted with Samsung support. They told me it should be no problem, just talk to samsungparts.com (J&J) to straighten it out. samsungparts.com says no way, they won't refund the shipping because it was Samsung's fault. I went back to chat with Samsung support and relay this info. They are apologetic but then ultimately their answer is the useless "you can return the part to the parts store and order the correct part." (GEE, THANKS!) I reiterate that I want Samsung to refund the shipping fees to me since the problem was on their end. Their response: "Part numbers are subjected to change prior to notice." My bad, I guess I figured SAMSUNG would know the right part number for SAMSUNG products, and/or that they would stand behind their customer service and do the right thing. I requested to speak with a manager, but the manager told me the same thing. They keep telling me "we said the part number could change." REALLY?!?!? So, how do you go about getting the right part? Well, don't talk to Samsung, they don't know anything about their own products. According to J&J, you have to call them, give them your product model number and serial number, and then they can actually research it and find the right part number for you! read more

I tried to contact this company yesterday starting at 6:00PM,said they closed at 6:30PM. I got recording said press 1 to order part. I did and I kept getting same recording over and over until 6:30 when phone disconnected!!!1 Today I looked to see if there was another company that I could order parts for my Samsung Refrigerator, I found Appliance Parts, Pro. 1-877-477-7278. Best phone call I ever made!! The guy I talked to was super nice and very helpful. They are open 6 days a week until 8:00PM!! So don't waste your ttime with J&J International. I will never call J&J again. read more

Please never ever order from J&J DBA Samsung Parts - they will never ack your order & likely never ship it. They have the most horrid customer service of any company I've ever dealt with. They may even be out of business for all we know. Good luck! read more

I ordered a check valve for my Samsung dishwasher on 7/30/2021and paid for 3-day air shipping. On 8/6, I did not receive the part yet and called them but was put on hold for approximately 40 minutes and finally gave up. I submitted an inquiry to my order online after trying to call and received an email notification that the inquiry was received. On 8/9, I received an email from customer service that said the part was out of stock, which was not stated on their website when I made the purchase. By this time, I ordered the check valve from another dealer at a higher cost and asked for a refund. I received no answer. I finally received the part on 9/15. I will never purchase another item from J&J International because their sales and customer service is atrocious. I strongly recommend to anyone not to buy from this company. read more

I waited over 30 minutes on the phone to speak to someone about purchasing a remote for me TV only to be disconnected. Don't waste your time. read more

I have never written a poor review for anything. Not the type of person I am. However, this is hands down the worst customer service experience I have dealt with. I have called over 10 times in the last 2 weeks. The shortest hold I have had is at least 15 minutes. I finally got the product shipped to me yesterday and of course they sent the wrong product. I have called twice since then. After being on a long hold, I decided to have them call me back. Still waiting on that response. Also submitted two request online to have them reach out..... I just want my money back. I will probably never buy a samsung product again because of this company read more

If there was a no star rating I'd give it to J&J. Ordered a part that took over two months to get after I paid for 2 day shipping. Found out it was the wrong part, then tried to refund it and they told me non refundable! That's not right! I asked for a new part just longer cord and of course they don't have it. I'm stuck with something I can't use and they have my $210. The other rating below are right. DO NOT USE THIS COMPANY. Frauds all around. They should be reported to BBB. read more