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    J&J Outdoor Solutions

    5.0 (1 review)
    Open 7:00 am - 7:00 pm
    Updated 1 month ago

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    2 years ago

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    Bad experience. I hired Index Fence because they advertised a specific type of fence that no one…read moreelse offered. Once work began, the installation dragged on for nearly a month. The owner claimed there were issues in the Raleigh area in early December 2024, and said his workers could not come to work, which caused repeated delays. During installation, the crew--who did not speak English--placed the fence too close to my neighbor's house. When I raised the issue, they refused to move it. They claimed I had instructed them to place it there, which is incorrect, and the owner also refused to correct the placement. About six months after the fence was installed, it started falling apart. There are now large gaps between the doors, and although they said the wood was pressure-treated, it's already buckling. I've tried reaching out multiple times, but they refuse to return my calls or fix the problems

    Jason Feore of Index Fence was great to work with ! Very professional and even came out a second…read moretime after we changed up our plans on the fence design. Index fence delivered from sales to install! The "3 brothers" team (think I got that right?) did an amazing job on the one day install which included 3 gates . Beautiful! Addressed all questions I had throughout the process. Like others have said, other companies came, delivered a poor experience ( some don't follow up at all) and did not get my business ! My Index Fence experience was great ! Highly recommend them.

    Frye Fence

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    I was referred to Frye Fence Co. by Ken at Master Halco. Here was my experience…read more.. Thursday (11/3): Spoke with Jennifer about purchasing materials only...she said to send over a list of what I needed. I sent the list and received a reply from James Frye stating that he'd price out the items and send me a quote. Monday (11/7): I sent an email reply to James thanking him and expressing that I was looking forward to doing business. I was honestly expecting the estimate Monday morning, and sent the email as a bump/reminder. Wednesday (11/9): Morning...Called and spoke with Jennifer on the phone. She advised that Mr. Frye was out of the office, but that he would be back shortly and would call me back at that time. Wednesday (11/9): Afternoon... Sent James a follow-up email explaining that I was ready to purchase the materials as soon as he got the quote over to me. ...no response Thursday (11/10): Called and spoke to Jennifer again, and she said that Mr. Frye was not at his desk, but he would call me back shortly. She also added that if he was unable to call back, she would call me back herself. ...no call-back from James or Jennifer. Friday (11/11): Morning...Called and spoke to Jennifer yet again. This time, Mr. Frye was on a conference call, and could not be bothered. She remembered that I had called several times before, and again said that if Mr. Frye could not get back to me, she would call me back herself. ...no call-back (big surprise) Friday (11/11): Afternoon...Called and spoke to Anne. She informed me that Mr. Frye was busy doing estimates and could not be bothered to take my call. After informing her that I needed the quote by day-end, she said that would not be possible as Mr. Frye was on his way to the beach (clearly lying about him doing estimates). At that point I asked her to inform Mr. Frye that he'd no longer need to bother himself with the quote, as I'd be seeking business elsewhere. Excuses and lies are all I got from this company. Disregarded calls and email follow-ups are a huge red flag.

    Reached out to Jay and he was super fast with quotes. They are very competitive and beat everyones…read morenumber on the quote. When we were ready to move forward he had his team out the next day ready to go. They finished 400 linear feet in less than two full days and it looks great! Couldnt be happier with the entire process.

    J&J Outdoor Solutions - landscaping - Updated September 2026

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