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    J & M Automotive

    4.0 (1 review)

    Services - J & M Automotive

    Routine automotive maintenance

    J & M Automotive Photos

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    2 years ago

    They are nice people. Helped my husband with a flat tire and then ordered his new tires at a good price. We are retired and on a budget.

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    Carolina Towing & Recovery

    Carolina Towing & Recovery

    (11 reviews)

    These people came in a jiffy after the 1st dispatcher cudnt... All the way from lancaster to…read morehartsville. Thanks so much

    If I could give zero stars, I would…read more In my opinion, our experience with this company represents exactly the kind of towing practice that gives the industry such a terrible reputation. The vehicle they towed is driven by an elderly, disabled woman who has lived at this apartment complex for approximately 10 years and has a valid handicap placard. The handicap space is beside a raised curb and sidewalk on the driver's side. Because of her mobility limitations, she needs enough clearance to open her door and safely exit the vehicle, so she parked toward the opposite side of the space. Was part of the vehicle over the painted line? Yes. I'm not hiding that, and we have photographs documenting exactly how the vehicle was parked. But does that reasonably warrant towing an elderly disabled resident's vehicle and charging $330, rather than giving her a warning or an opportunity to move it? She wasn't someone without a handicap placard improperly using a space reserved for a disabled person. She IS the disabled person the handicap space exists to accommodate. That's what makes this so upsetting. There is a difference between enforcing parking rules intended to protect accessibility and, in my opinion, using a disabled resident's attempt to accommodate her own mobility needs as an opportunity to tow her vehicle and collect more than $300. And unfortunately, this isn't our first experience with this company. In November 2025, this exact same vehicle was towed from this same apartment complex for what we believe was essentially the same minor parking issue. We complained and posted unfavorable reviews about our experience. According to our recollection, we were then offered a discounted rate on the condition that we remove our negative Google and Facebook reviews. We agreed. We removed them. We paid the reduced amount and let the matter go. We shouldn't have. Because here we are again, less than a year later: same vehicle, same apartment complex, another minor parking issue, another tow, and another $300+ charge. This time, we're not removing anything in exchange for a discount, and we're not quietly accepting what happened. We're documenting everything. We have photographs of how the vehicle was parked, and we're requesting the company's photographs and documentation as well. We intend to pursue this matter through the appropriate channels. What makes this even more concerning is that our experience does not appear to exist in a vacuum. I encourage anyone considering this company--and any property manager considering contracting with them--to read the Google, Facebook, and BBB complaints/reviews and draw their own conclusions. I can't speak for anyone else's experience. I can speak for ours. And after having the same vehicle towed twice in less than a year, and after our experience surrounding the removal of our previous negative reviews, I personally consider this company's towing practices unnecessarily aggressive, predatory, and deeply troubling. A warning would have cost nothing. Allowing a long-term resident an opportunity to move the vehicle would have cost nothing. Exercising a little discretion and compassion toward an elderly disabled woman would have cost nothing. Instead, it cost her $330. Based on everything we've experienced, I've made my judgment. Zero stars. I would not recommend this company.

    J & M Automotive - autorepair - Updated September 2026

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