1. J.Crew Factory

    1. J.Crew Factory

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    Blowing Rock, NC

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    J.Crew Factory

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm

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    12 years ago

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    Ask the Community - J.Crew Factory

    Hampton's

    Hampton's

    3.3(8 reviews)
    61.7 mi

    PSA - Hampton's Buyer Beware: Store Credit Only, Unexpected $150 Restocking Fee and Refund Policy…read more(Update - response to owner comments at bottom) I discovered Hampton's Men through a Facebook ad and placed a $1,400 online order for a sport coat I had never seen or tried on in person. When it arrived, I decided it was not for me. I never even removed it from its packaging to try it on. I promptly returned the unopened item. Only then did I learn that returning it would cost me $40 in shipping, plus a $150 restocking fee that was not clearly disclosed during the ordering process. What surprised me even more was Hampton's Men's refund policy. Even after paying the restocking fee and return shipping, a refund to your original payment method is not guaranteed. Based on the policy, the company has complete discretion over whether to issue one. In my case, I was left asking the owner to make an exception just to receive the remaining $1,250 from an unopened return. That is not the customer experience I expect when making a $1,400 online purchase from a retailer I discovered through Facebook advertising and product photography. The owner told me he would "work with me," and I hope he ultimately does the right thing by issuing a full refund to my original form of payment. Until then, my advice to prospective customers is simple: read Hampton's return policy very carefully before ordering. Make sure you understand that an unopened return may still cost you return shipping, a $150 restocking fee, and that a refund to your original payment method may not be automatic. -------- Tyler, The most concerning issue is NOT the $150 restocking fee. It is that Hampton's can accept the returned merchandise, retain a customer's original payment, and provide only store credit instead of a refund to the original payment method. That is a material restriction. In my view, it should be clearly and prominently disclosed in the Facebook advertisement, on the product page, and before checkout, not simply placed on a separate Return Policy page. Had I understood that Hampton's could keep my $1,400 after I returned the coat and issue only store credit, I would not have made the purchase. For clarity, I opened the shipping box to view the sport coat, but I did not break the plastic seal, remove the coat from its packaging, or try it on. I returned it promptly in the same sealed condition. What is especially troubling is your admission that you initially intended to "work with me," but changed course after I posted reviews about my experience. In other words, the decision about whether I would receive my money back appears to have turned on whether you approved of my criticism. A customer returning a substantial online purchase should not have to rely on the owner's personal goodwill, or remain silent publicly, to receive a refund to the original payment method. Consumers deserve to understand that before doing business with Hampton's.

    There's something shady about the guy who runs it. Just be careful when dealing with this guy. His…read moreproducts are top notch but something about the manner in which he delivers.

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    Hampton's
    Hampton's
    Hampton's

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    Sunset Tee's & Hattery

    Sunset Tee's & Hattery

    3.1(26 reviews)
    0.7 mi
    $$

    The guy working the downstairs candy/hot sauce shop was very friendly and knowledgeable about the…read morehot sauces. They've got a pretty big selection. I didn't end up getting anything so I felt a little bad but my friend ended up buying some apple butter BBQ sauce so I didn't feel too terrible. If you feel like eating insects, you can buy them here. Yes, insects! The guys working upstairs were nice too. It's more traditional souvenirs and the tees and hats named in the store's moniker. I picked up a cute Blowing Rock sticker with a bear on it which was a tiny bit expensive, but yay.

    My family and I were waiting for our food to be ready while on vacation and decided to pop into…read morethis store just to look around. First of all, the website says the store closes at 8:00, so we were surprised when it seemed like they were closing earlier. The employee working repeatedly told us that they had brought everything in for the night and to be careful, which I completely understand. However, the way it was communicated made us feel like we were in the way rather than welcome in the store. My family didn't notice, but I personally heard the employee say, "They need to leave," in a very rude and disrespectful tone while we were still inside. They changed the sign from 'Open' to 'Closed' while I was still inside the store, which made me feel like I was being rushed out and was not welcome there. Overall, it was not a great experience. I understand wanting to close up for the night, but there are much more respectful and professional ways to communicate that to customers. It definitely left a bad impression, especially while we were visiting on vacation.

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    Sunset Tee's & Hattery
    Sunset Tee's & Hattery
    Sunset Tee's & Hattery

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    Banana Republic Factory Store - Banana Republic Factory Store

    Banana Republic Factory Store

    4.5(2 reviews)
    0.0 mi

    The Banana Republic Factory Store at Blowing Rock Tanger Outlets in Blowing Rock is a really good…read moresource for all things Banana Republic. I like being able to find something good at a really good discount and I was able to find some good deals here. The staff here is friendly and does their best to make sure you have a good shopping experience.

    Bought all my groomsmen's suits here. They had a tremendous sale, and the military discount helped…read moreeven more. Since my groomsmen were coming from 3 states and 2 countries, it was easier to buy them here and just give them as groomsmen gifts. Banana Republic mailed the suits to each of them. That way we could make sure everything fit perfectly well before the wedding. The cost for mailing was fairly minimal. I believe around $5/suit. Because they have suit separates, we could get the guys suits that fit off the rack because they didn't have to be taken in many inches the waist. They never look right when you have to take them in 4-5" or moremore. In addition, the guys were able to exchange them at the Banana Republics where they lived if they didn't fit perfectly. The staff was really patient with us and helped get the suit separates in all the guys' sizes, organize it all, and get it mailed with the gift receipts. I know it was frustrating getting it all together correctly, but they were extremely helpful and liked the idea. Don't think they'd ever had anyone do that before but we're excited to help us get everything together for a military wedding.

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    Banana Republic Factory Store - Banana Republic Factory Store

    Banana Republic Factory Store

    Banana Republic Factory Store - Just got lucky and nabbed a $70 skirt for 3

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    Just got lucky and nabbed a $70 skirt for 3

    J.Crew Factory - menscloth - Updated September 2026

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