Returned a pair of boots in person and the sales associate found me another pair while I was there...on sale. My associate had a great personality even though the store was super busy. read more

J Crew's wedding shop is pretty fantastic - dresses come in a variety of cuts, fabrics, lengths, and colors that are modern and design-y without being too of-the-moment (read: no poufy sleeves of the 80s). The KOP J Crew is also one of a select few to carry wedding and bridal dresses in store. Typically, due to high demand, this store requires you to book about a month in advance, but my gal pals and I lucked out and were able to join a group wedding event with less than 7 days notice. We showed up right on time and were seen immediately by Theresa. She had the three dresses we were interested in - Arabelle, Nadia, and Heidi - pulled and ready for us in two separate fitting rooms. My girlfriends are uber slender, sizes 0 and 2, and were able to try on each of the dresses in the correct size (WAY impressive). They even had some petite sizes (recommended for ladies 5'-2" and under). Theresa also pulled two dresses in the colors we were interested in - making the choice between misty rose and bright coral even easier. Word to the wise - the misty rose is really pretty, but may be too light to flatter most skin tones. After less than 30 minutes, we were able to make a decision and order the dresses. We were told it would be a 4-6 day lead time, with free returns up until the wedding to boot! Unfortunately the ordering process wasn't as easy as the fitting. My two bridesmaids filled out separate order forms, but their dress sizes were mixed up. They received a small discount for the inconvenience, but it's up to them to return the dresses to their local store, or pay to return them via snail mail. Even with the mixup I'd highly recommend scheduling an appointment - just be sure to double check the order confirmation forms. read more

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Prices are high, but the service is awesome. Sales people know their stuff. Very helpful if you are looking for a specific item. J Crew has a lot of things that are exclusive to J Crew but made by other companies. I like a pair of navy sperrys they have there. Cool ties and items for men who know how to dress well. Awesome store, I wish I could afford more! Keep in mind 15% teacher discount!!! read more

Ben was one of the friendliest sales associates I've ever encountered in retail. He was happy to go above and beyond with us, checking stock for different colors and sizes, then even checking online if it wasn't available in store. He was super friendly and anticipated our needs. He had such an enthusiastic attitude and was genuinely happy to assist us. read more

Honestly, it's a little uncomfortable going into Jcrew stores... I've found the salespeople to be judgie or something.... It's hit or miss in this store. Sometimes, they have someone at the front of the store, tending to clothing and greeting people and sometimes not... Doesn't matter much to me though. But the fitting rooms are always empty. No attendants. And most of the salespeople congregate behind the register. Doing nothing but talking and ignoring customers. What is this? Junior high? But sometimes, they act busy and are running around, putting clothes away and remember to warmly welcome you and ask you if you need any help. I guess, it depends on the day... Aside from all that, I generally love Jcrew fashion so I always come back (or at least order online). And don't forget about the 15% student discount! It's always a sale for students :P read more

Great products and selection but customer service could be better. I'm currently 7th in line, there are 5 people behind me and they have (3) empty registers. Only 2 associates are ringing people up. There are plenty of staff on the floor folding clothes so they had the capacity to move staff to help with the surge. The cashier did apologize for the wait though read more

J.Crew - Accessories Near Me - King of Prussia, Pennsylvania

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The only reason this store is so great is because of their amazing personal shoppers! Girl named Kate helped me and she couldn't have been nicer and more knowledgeable of what they had to offer for me. read more

I'm a bit of a J. Crew addict who patronizes all locations in and around Philadelphia. That said, the King of Prussia store has the worst customer service in the area. I don't usually write reviews and probably wouldn't even bother if i'd had only one negative experience. 1) There is hardly ever a greeter in place 2) The staff is constantly folding and not helping customers. I understand that the store must be neat, but there is a balance. The staff is always talking amongst themselves. They look busy, but it is hard to actually find someone speaking to a customer. 3) The fitting room never has an attendant in place. If you have a large pile to try, you must find someone to open the door for you and the ten other people waiting. If you are like me, this is not always easy to do considering you're probably holding so many items that it feels as though your arms are going to fall off. 4) WORST OF ALL, I've heard staff members use their headsets to gossip about CUSTOMERS that are still in the store. Completely unprofessional. There is more, but the bottom line is that there is underlying attitude in this store. Customers don't matter. If I am trying to spend money that helps to pay your salary, you could at least be pleasant. I don't need (or enjoy) someone falling all over themselves to help me as it makes me uncomfortable, but at least acknowledge my presence and OPEN THE FITTING ROOM DOOR! read more

Workers were really helpful at this location. Small little store, but staff made my holiday shopping a bit easier!

Love Jcrew. This location is a great size and has lots of size options. Only downside is that some staff is VERY snobby. If I'm not dressed that nice I get ignored. Also at times when I go right to the sale section they also ignore me. I do have great things to say about their wedding department. I got my wedding dress here and have purchased several bridesmaid dresses. All positive experiences and I love the dresses. read more

Very disappointing customer service here. Seems like the employees are too busy running around restocking shelves to actually assist customers. Looks like the issue is poor management. I prefer clothing stores that focus more on customer service than stocking shelves. read more

I had a great experience with Ellen today. I had a defective pair of shorts and she helped me get a replacement without a hassle at all. I wish more J. Crew employees were as calm as collected as she was. Usually, they look like they're on the verge of an anxiety attack. read more

Came here to try on wedding dresses. Michelle, their wedding consultant, is really fantastic. Hands down the best wedding consultant I met with. She opened the store early for me and my mother-in-law so that we could see the dresses while I was in town. She is really knowledgeable and offers valuable advice whenever you ask. She will tell you what looks good and what doesn't, and is a sash maestro. She didn't pressure me at all, but showed me a huge variety of dresses so that I could define my style. The dresses are really high quality, very comfortable, and totally gorgeous. I ultimately went with another dress, but the JCrew dresses were a super close second, largely because of Michelle and her excellent service. read more

I love J. Crew clothing and often shop there, however my experience at the King of Prussia location left much to be desired. I was "helped" in the fitting room by a very rude and judge-y employee who seemed to not have time for me as she was too busy assisting "certain" customers. I let the manager know and he did not seemed interested in my complaint. For obvious reasons I chose to leave my intended purchases behind; I will NOT be returning. read more

This location is strange. There are too many employees standing around. They are helpful. But it's annoying. I left the store because I felt there were too many people just standing and waiting on my next move. Surely they could be doing something while I shopped in peace. Maybe they're not allowed to? Idk. read more

Obsessed with this store. Even though it can be pricey, they have amazing sales usually, and the staff is very friendly.

I like their clothing but have to agree with others: service is hit or miss. Suburbian square store experience was good but they do not carry suits, so I was referred to king of Prussia store and advised to book a styling appointment. Which I did and , in theory , I should have been done in 30 min or so but it took almost 1.5 hrs because the salesperson I had an appointment with had to assist other customers, run back and forth to tidy up the store etc, basically had to do a regular sales person job because they are understaffed and overstretched. So when they say "book an appointment" do not expect 30 min of undivided attention. It just means they will pull a few items in advance and make you wait in dressing room 5 min between each change because they are multitasking. At the end, I bought the suit, 2 pieces out f 3 had to be ordered online, salesperson placed the order for me, but one of items was ordered incorrectly. so I had to call CS when I caught it in the confirmation email but they could not fix it: I had to place a new order, pay for it again (?!) and now have to run back to return the wrong item to get the refund. what a hassle.... Bottom line: I will buy their clothes again but online. The store " service" is not worth the hassle. I did not experience negative attitudes or anything of that sort but , they are just a bit disorganized. this is one of those places where going to the store does not have add on value , online+2 day shoprunner shipping is a lot more efficient, even if returns have to be made. read more