Everyone there is amazing and so helpful in anyway they can . Always there to answer any questions…read more,no matter how big or small.They are there for you,and give you the best rates.They go above and beyond for you. I've been there almost 20 years. Thank you to them all you guys are great! Laurie Thomas

I can't say enough good things about Optima Benefits & Payroll. As a small business owner, they…read morehave been a lifeline for our company, Optimum Influence Media. A couple of years ago, we had a few issues due to our old CPA filing our taxes under the wrong FEIN number. During that time, I worked closely with Sheril Damelio to resolve these issues. Not only did Sheril take the extra time to help me understand what was going on, but she also made it a priority to check in with me and ensure these issues never happen again. She was a godsend. As our company has grown, we have taken advantage of the HR resources that Optima offers, and we have been extremely satisfied. Sheril answered all of my questions and even guided me through signing into specific portals, utilizing tools, and exploring other opportunities to support our business. More recently, I have been working with Kathy Freeman, who is exceptional. She is always timely with her responses, and I feel confident knowing she is handling our payroll. If you are a business owner in the Rochester area, I highly recommend utilizing services from Optima. They are second to none in our community, and we are so lucky to have them! Thank you all.

Would not recommend to small businesses or NEW buisness. We set up service with only 1 employee and…read moreafter only a couple months we felt it wasnt working in our benifit to pay for such a service and called to cancel payroll service with them completley. I believe this was done in 2017. From then on our buisness had gone through a change of management and more importantly we were trying to find our way as new buisness owners during a pandemic with little resources to no help. While going through bank statements for tax purposes we came across Optima Benifits every few months for different charges. When looking more into it we were still being charged every quarter for the last 7YEARS for a service that we thought we canceled. The charges started at $21 when we signed up and continued to increase every year... $75 to 78.50 to 83 to 100 and a few random higher ones. When going back to look at our contract a few things were done wrong on both ends but getting in touch with them was not the easiest processes when the found out why we were calling. On our end apparently we were supposed to send them written notification to terminate service after verbal communication which for wjatever reason we failed to do.... for the 7 years inbetween we DID NOT recieve any sort of emails, phone calls or written letters regarding any type of service they have provided us. We never not even once received any documents from them not even for annual taxes! So im not sure what we were even being charged for. We no longer had any paid employees to which we would need a payroll. This is a family owned buisness. All under 1 roof family buisness! So yes we should have caught this much sooner and we learned our lesson the hard way. On the other hand what type of moral ethics does a company have to charge anyone for a service they clearly not providing? In the end we learned a tough lesson and that is to not trust anyone with just there word... always read the fine print and reread btwn the lines and most importantly follow up and dnt just take them at there word.

My wife and I are first-time homeowners, so the entire process has been VERY confusing to us…read more There are so many moving pieces, people to contact, terms to learn, numbers to wrap our heads around. Fortunately, we decided to go to Quinton Insurance for our homeowner's insurance; it was a great decision! They are by far the most knowledgeable and clear-speaking people we've dealt with in the process. They explained our options and found us a great rate! We rarely leave reviews, but I wanted to thank Quinton Insurance for all their hard work and expertise!

So I was told by Yelp my post was too long? So they had to remove it so I will shorten it I…read morepurchased motorhome Insurance June of 2024 I found out June of 2026 that this insurance agency wrote my motorhome as a travel trailer so with that being said DMV will not register my motorhome for 2 years and I was leaving for Lake Havasu Arizona to live in July of 2026 So to keep it short the owner and I met he agreed to pay for everything pertaining to the situation including towing the motorhome to Arizona so I could get it registered AZ So once the owner saw how high the bids were coming in he decided to not communicate with me any longer after he took full responsibility then he goes to me so with that being said if this is a type of insurance agency you want to hire that's totally up to you but just to be clear I gave them my registration my VIN number which is obviously on the registration but I also gave it to him through a picture of the sticker that's on my motorhome along with the policy that I had already with Progressive and I wanted the identical policy but the owner said in court that I should have showed the agent a picture of the motorhome so he knew it was in a travel trailer like seriously unbelievable so anyway you've been warned as long as they're collecting your money they're fine but as soon as they mess up they don't even want to give you their liability insurance to put a claim in how ironic for insurance company to not want to give you their insurance information if it wasn't so brutal of what's going on I really would have to laugh but there's nothing funny about this!

My family was seeking a getaway home in Rome, NY, and Jim at State Farm was quickly able to provide…read moreus with homeowners insurance coverage even though we lived in New Jersey. Not only was he exceedingly knowledgeable, but he was just such a Great guy to work with. I highly recommend him for anyone's homeowner insurance. Rick C in NJ

Sears, ESL, If you need appliance repairs, stay far, far away from these thieves. My 74 year old,…read moreone arm Vietnam Vet father has been taken to the cleaners by these folks. He placed a service call to them on 10/7 because the freezer on his Kenmore side by side quit working. They came out on 10/25 and diagnosed that the thermostat in the freezer went bad. He paid $599.31 to have it replaced. A day later he noticed water all over the floor. He opened the freezer and everything in it had thawed out. He called back on 10/26 and informed them of the issue. The earliest they could get a tech out was middle of November. Approaching that appointment they called and informed him they had to reschedule until 11/24. Tech came out on 11/24 and advised the wrong thermostat was installed. Had to order him another one. Would be back on 12/8. My father then receives a bill for $474 for services on 11/24. No phone number for a billing department. Only an email. An email is sent to the billing department on 12/1 asking why he was billed when he already paid for services and they put the wrong part in. On 12/7, tech by the name of Mike calls and says he needs payment up front. Not sure why they would need payment. My father told him to just come out. Mike showed up with an attitude, opened the freezer and says what the hell is the problem? My dad explains every that has happened. Tech Mike says, the freezer is running, so is the fridge. Thermostat is not your problem. Tech Mike refuses to look at it without payment. Tried to take the part my father already paid for. My dad tells him to leave the part. Tech Mike slams it on the counter demands payment again. My father refuses. Tech Mike leaves. Another bill comes through for $576 for services on 12/8. My father is so upset and on the verge of a heart attack because all he gets is people talking in circles. I attempt to call. Calls are disconnected, multiple numbers on the internet are no longer in service. After 23 different numbers I finally get Frances from India on the phone. He reviews the order and says, I see he paid $599 on 10/25. That is correct. He has an outstanding balance of $1050. I ask for what. I am told for services. I remind him that those services were not necessary if they properly repaired it to begin with. This is on them, not on my father. He opts to reschedule another tech. I told him that's fine, but I want to know about the bills, why they are being billed and better not bill for the next service. Frances then tells me balance is $1600. I said wait, you told me it was something else, how is it more. He has to pay for 10/25 service. I remind him that he verified at the beginning her had paid that in full. He now says it wasn't in full, there was a balance of $29.00. Framces says that i need to get a copy of my fathers credit card statement and provide proof of payment. I demand to speak to someone in billing. Frances says he can provide and email. I refuse. They never responded to the 12/1 email. I tell him again I want a phone number for the billing department. Frances says billing department does not have a phone number. Only an email. I ask to speak to a supervisor. He refuses. We will be contacting the state attorney's General office and news. If we have to, will be filing suit and Sears and their CEO for deceptive practices.

I have been a member here for several years and have enjoyed most of my interactions with this…read morecredit union. More recently, they have a new short term loan program that does not check your credit score. I struggle with this financial branch because of some of their high fees but, I do like that the different branches offer free coffee.

They're great if you like being ghosted, hung up on, ignored, no humans available and spending…read morehours trying to get in touch with them. Complete disaster customer experience. Avoid, avoid, avoid. Oh and did I say avoid?

Cancelled my workers comp policy with them in December but they continue to draft out of my bank…read moreaccount as well as not answer the phone. No email address to reach them out. You cannot cancel the policy easily on their site, no number to call on their site and cannot remove banking on their site.

Benefit Link is our consultant for employee benefits at my company. They have done an excellent…read morejob of advising us on a very complex and constantly changing landscape of employee benefits. I had a personal need which was to help my mother with her healthcare benefits when Monroe County decided to drop her healthcare insurance without proper notice (as the widowed spouse of a retiree, 87 years old and terrified to go to the doctors office since she thought she wasn't covered). I ran into a brick wall talking to the county HR people (frustrating bureaucrats that did not want to accept that they made a mistake, and caused some unneeded mental anguish for my mother...and me). Frustrated, I called Robin at Benefit Link for advice. She was amazing. Assessed the situation quickly, knew who I should call and provided me with a road-map of questions to get my mother the proper coverage at the best value. Benefit Link...expert knowledge, advice and action. Just what I needed in a service provider.