I've been using Total 1 for several years now, and they have consistently earned my trust. Over the…read moreyears, I've dealt with multiple contractors, and too many of them immediately jump to recommending a full system replacement without taking the time to truly diagnose the problem. That has never been my experience with Total 1. What really sets them apart is their honesty and attention to detail. Instead of "firing the parts cannon" or condemning a perfectly serviceable unit just to make a bigger sale, they focus on finding the actual issue and fixing what truly needs to be fixed. That approach has saved me money and given me confidence that I'm getting straightforward, professional advice. Every interaction I've had with Total 1 has been positive -- they're knowledgeable, respectful of your time, and clearly care about doing the job right. It's refreshing to work with a company that prioritizes long‑term customer relationships over quick upsells. In my experience they have always been a great value. If you're looking for a contractor you can trust -- one that won't pressure you into unnecessary replacements and will take the time to explain what's really going on -- I highly recommend Total 1. They've earned my full endorsement and will continue to be my first call.

We had Total A1 A/C & Heating replace our old Furnace and A/C unit and add a whole-house fan. They…read morenot only did a good job on the installation, but they also did an amazing job of providing the services afterward. I totally recommend Total A1 A/C & Heating

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Klaus and Sons has been my go to A/C and Heating company for 35 years for annual service…read more We also just had a complete central air unit replaced last March. Best company in the IE for me

So after our cold snap in Febuary of 2026, our heater/AC unit wasn't working, when the technician…read morecame out, he immediately said the entire unit was bad due to the unit being too old, he claimed the evaporator was clogged, the blower motor squirrel cage bearings were bad and the Air filter was the wrong size, all with out a borescope or any kind of diagnosis. But for the low price of 20K but they could cut us a deal and do it for 17k..he could have us back up and running.. pass,,, We called a friend who actually did some diagnosis and come to find out the evaporator was NOT clogged and the bearings were fine. Plus the air filter was dirty and all it was to blame was a contactor relay in the AC condenser which only cost us $30 plus a from Amazon. plus a new Filter for about $20 and we were up and running. I get business is slow but but to deliberately make a false claim it is shameful.

I got several quotes for new heating and ac. These guys were well priced and gave a lot of info on…read morewhich systems would give tax rebates. I decided to go with them and I am so glad I did. They went above and beyond. They installed my new heater and ac. Plus they made it level for the ac to sit on without adding more cost. And they helped me with my whole house fan shutter that I couldn't get to fit. They were nice and professional and I really appreciate the work they did. I will definitely be using them in the future for all my ac and heating needs. Thank you!

We were recently faced with the harsh reality that our original 24 year old A/C needed replacing…read more With that I began my search for a reputable company in my area. I saw all the amazing 5 star reviews for True Blue and noticed a common theme. Honest, fair, professional, informative, nice, competitive pricing. All 100+ very positive reviews and not a single negative review. As we all know, that's essentially nonexistent when dealing with the public in any capacity, particularly when it comes to the HVAC service industry. I gave them a call to schedule an estimate. Lisa answered and was amazing with accommodating my schedule and with all subsequent correspondence. Shane came out a couple days later, educated me on the new systems, patiently answered all my questions and took his time explaining in detail my options (I ended up going with the Bosch/heat pump. Quietest compressor I've ever witnessed). Shane sent over a quote that was less than another quote I had received and with many more upgraded options including a $2K federal tax credit. Much more overall value for my money. Shane's crew (Kevin, Rudy & Brandon) came out on the scheduled date and time and handled business to perfection. Removed my old stuff, installed the new equipment and made sure everything was working flawlessly before leaving that same day. The enter process was seamless. Like so many others, I can't recommend Shane and True Blue Heating & Air Conditioning enough for anyone looking to replace their HVAC system. There aren't many small, family owned businesses like this one any more.

I recently had a HVAC installed by Diamond Air Service, and I couldn't be happier with the…read moreexperience. From start to finish, the entire team was professional, punctual, and respectful of our home. They worked efficiently, and kept everything clean throughout the installation process and their pricing was reasonable and transparent. Thank you, Anthony,Bobby and his crew and Edwin and Ethan. They all went above and beyond to ensure everything was done correctly and answered all of questions along the way.

Quick response and great communication. Service was excellent!…read more Air conditioner was repaired in less than a week from the initial visit.

they replaced all ductwork in my attic. it took a full day to complete this. when they left you…read morewould never know they had been here - everything was spotless.

I had a great experience with Steve's five star service. I called because the AC/Heating fan was…read moremaking a strange, loud noise. They answered immediately, same day appointment available but I wasn't. I scheduled it for the next morning. Their technician Chris Urzua, sent a message that morning when he was on his way, he arrived, greeted me while identifying himself, wore protective socks inside my home. He identified the issues quickly. Explained the repairs I needed and why, proceeded to get the part he didn't have in stock quickly and repaired my unit and had it up and working all within three hours. Absolutely outstanding service I would highly recommend Steve's 5 star and Chris to anyone. Thank you

EXCEPTIONAL customer service again !!! My A/C unit stopped cooling…read more Frank returned my call. Frank is always kind & understanding of my issues. Spoke with Destiny & Yvette, who were kind & understanding. Eric is always friendly, courteous, answers all my questions, goes above and beyond, & always gives EXCEPTIONAL customer service !!! A/C was cooling my home in an hour. Highly recommend this business.

My experience with All Air was nothing short of traumatic. I paid $60 to have my oven repaired in…read moreearly November of 2021. The gentleman told me that he would order the part and it would be a couple hundred bucks, he'd call me in a few weeks to schedule the installation. I called All Air to follow up six weeks later, said the part was ordered and should be in soon. I called after the new year. Said the part was backordered (this was around the time that COVID was causing supply chain issues, nbd.) Said that I can call periodically to check on the status of the part. I called at the end of February, said the part was still backordered. I called in April. Said the part was still backordered. I called in June. Said the part was still backordered. They recommended that, if I was going to be this impatient (!?) that I should just order a new oven. I told them that I had already waited over six months and that I would just keep waiting. I called in September. Same old shit. Once we hit the one-year mark, I was mad. My patience had been tested. I asked the manager to give me a call. The next day Yvette calls me and is very apologetic. Turns out, THE ORDER FOR THE PART HAD NEVER BEEN PLACED. I'm not even joking. They kept assuring me that "they had problems with this repair person not following-through" So the people in the office kept assuring me the part was backordered, which was a bold-faced lie. Despite me checking back over and over again, no one was actually following up on my part. Amazing. On December 23, 2022, the part finally comes in. You ready to spit out your drink? They quoted me almost $900 to have it installed. A totally new oven was less expensive. I declined, obviously, especially with tepid apology and absolutely no empathy for this rotten customer service endeavor. I will not be a repeat customer.