I had a great experience with Steve's five star service. I called because the AC/Heating fan was making a strange, loud noise. They answered immediately, same day appointment available but I wasn't. I scheduled it for the next morning. Their technician Chris Urzua, sent a message that morning when he was on his way, he arrived, greeted me while identifying himself, wore protective socks inside my home. He identified the issues quickly. Explained the repairs I needed and why, proceeded to get the part he didn't have in stock quickly and repaired my unit and had it up and working all within three hours. Absolutely outstanding service I would highly recommend Steve's 5 star and Chris to anyone. Thank you read more

Great response time. High prices. Great customer service. I needed my garbage disposal fixed. I'd purchased a replacement for another house years ago so just needed it installed. $398 for install only. Job took less than an hour. I did it because I didn't have a lot of time to get it done. I called around and could have gotten it done for 1/2 that. Lesson learned... I can't say I won't use them again but it would have to be for an emergency only, as they are super responsive. read more

We were really really pleased with Christian Flores work . He was very neat , he always has a great smile on his face and we really appreciate all that he did for us whenever we need work done for any vacation or plumbing we want Christian Flores back and to be our primary technician He has such a great personality and very energetic He's one of the best technicians that I worked with . I highly recommend Steve's five star service and Christian Flores as your technician read more

Steve's Five Star Service Cooling, Heating & Plumbing - Hvac system - Heating & Air Conditioning/HVAC Near Me - Upland, California

My 20+ HVAC unit broke over the weekend and only Steve's five star service was able to accommodate a same day appointment. Christian came and recommended a replacement but that he'll get the system running long enough for replacement. I ended up getting a new system and was able to get an install date 2 days later. Jose, Dan and Jessie arrived on the day of install right on time. They were very professional, courteous and did meticulous work. Whatever questions or concerns I have they addressed and answered it well. They got the work done pretty timely and the system is going great. They took the time to went over everything with me including all the parts installed and how to use the new thermostat. Jose is awesome! The price I got for the system was reasonable and the office was quick to get back to me about any questions. I appreciated the work done and the service. Would recommend! read more

Steve's Five Star Service Cooling, Heating & Plumbing - New HVAC unit by AC Pro - Heating & Air Conditioning/HVAC Near Me - Upland, California

Matt arrived on time. He was friendly, efficient and helpful. He explained the different options.

Installed 2 new A/C units. Could not be happier! Steve's employees have the highest level of professionalism and expertise. This was a big job and all the guys - Mario, Jesse, Andy and Jose were amazing! Worked hard to do a high quality installation. We appreciate all of their hard work. Also, a huge thank you to Chris. He came out for the tune-up and walked us through all the issues, and there were a lot, gave us several quotes and spent so much time discussing the options and explaining it all to us with kindness, patience and honesty. Go with Steve's if you want to work with a team that does not do pressure sales and are committed to providing exceptional service and quality work. Thank you to John for supervising the installation and being on the job to get it all completed on time. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Upland, California

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I am cannot say enough about how impressed I was with this company. A special shout out to KYLE, for his "kind", knowledgeable, pleasant, and efficient customer care. He was clean in appearance and in my home ... and, again, so kind. Steve's Five Star Service is fortunate to have Kyle on their team as well as a great representative of the company. read more

I want to thank the crew of Steve's Five Star Service, Jonathan, Will, and Kaleb for a job well done on replacing my tankless water heater and other issues with the plumbing. I had Steve's Five Star install my HVAC system a few years back and took advantage of the annual maintenance plan. Well worth the expense. Steve's Five Star Service lives up to it's name! Thank you read more

Steve's Five Star Service Cooling, Heating & Plumbing - Newly installed water heater - Heating & Air Conditioning/HVAC Near Me - Upland, California

I don't have any other HVAC to compare Steve's 5 star service to but with the only experience I have I didn't feel ripped off even if I can barely barely afford the repair but the repair guy was able to fix everything the same day within an hour or two. Gone and done with time to spare and he did a round of inspection on the rest of my hvac equipments with their membership. 10% off what I can't afford is what I like to hear! read more

Christian was our tech, very professional and very thorough. Will ask for him again if needed. He is the best we have ever had work on our ac. He found the problem, he advised and fixed it without any issues read more

I had a great experience working with Steve's Five Star Service. I called about low water pressure, and Dane came out right away to take a look. He diagnosed the problem quickly and was able to fix it the same day. While we were at it, I decided to upgrade my water heater. Kaleb and Will arrived later to handle the installation. They were true experts--getting the new unit into a tight area without any issues. I really appreciated the all-around help and service. I will definitely be contacting Steve's Five Star Service again read more

Steve's Five Star Service Cooling, Heating & Plumbing - On the job! - Heating & Air Conditioning/HVAC Near Me - Upland, California

I purchased new central air and heat unit 2 years ago for $6,000. 2 years later the compressor broke down and as per the company it only has a one year warranty on the compressor. The quote to fix it $1,800. If this can happen to me, it can happen to you. read more

We called Steve's Five Star and our wonderful technician Angel came out to service our A/C. He was very thorough and explained what was needed and why. Would I recommend this company YES Most definitely read more

Steve's Five Star Service Cooling, Heating & Plumbing - Steve's Five Star - Heating & Air Conditioning/HVAC Near Me - Upland, California

I had a great experience with Angel from Steve's. He was very punctual which was great and very appreciative of. Angel was very professional and honest with his evaluation of my AC unit. Never felt like he as trying to sell me on unnecessary work. read more

Highly recommend getting services done with them! We replaced our 35-year-old AC Unit with Steve's Five Star Service, and I'm so happy with it! These guys came in the morning, worked very professionally, and got it done within 6 hours. Our AC is looking visually so much better and is working so much better now, cooling evenly in all the rooms. Thank you again, Andy, Brad, and Jesse, for your hard work!! read more

This journey started with John Zabatta, from Steves 5 Star Service coming out to help us sort out options and associated costs for what turned out to be the need to replace our HVAC compressor and coil. It was an easy process and John pulled together what ended up being the best priced solution for our needs. John made the front-end process effortless in that he was here EXACTLY when committed to be and the communications along the way of his getting here was timely. Once here, he focused on providing us a system that met our needs, desires and came close to our desired price point We chose to get a second estimate from another provide of comparable systems because of the overall cost of the system. After evaluating the two quotes the Steves 5 Star quote for the "Carrier Performance" system was best at meeting our overall needs so we chose to go with Steve's. On the day we were schedule to get our HVAC installed, the install team composed of Andy, Daniel and Jose showed up on time and were OUTSTANDING from start to finish. They worked well together and were well coordinated and efficient from all appearances During the install, any time there was more than one way to do the install (placement of condenser and options ...) they came in allow for my input on those decisions. The total install went painlessly for us and they had the system in, checked out and running in less than five hours. They left all areas where they worked in completely clean and picked up. Once the system was running, they worked with me to set up the Ecobee thermostat options and hooking me up to the WiFi. These guys were great and I felt that we received value for our money on both the Carrier system and from the Steves 5 Star team. read more

I have to say, I'm beyond impressed with Steve's Five Star Service. From the start, Matt guided me toward a far superior system. I was fine with my old system installed in 1996. It was working and I had no intention of purchasing a new one. Matt was doing a regular maintenance service. He suggested I consider a new system. It's an expensive investment and I figured he was just trying to get a sale. But he explained the benefits of being proactive instead of waiting for it to breakdown: electric and gas bill reduction, less toll on the environment, quieter operation and overall efficiency. I decided to do it. The price was reasonable and financing was really easy to complete. On installation day, Andy, Jose, Jon, and Daniel delivered excellence every step of the way. They weren't just thorough--they took the time to ensure a flawless installation hopefully guaranteeing long-term reliability. This team didn't just meet expectations; they exceeded them. All were polite, conscientious and respectful -- very important to me as I care for my mom with dementia in our home. From here on out, Steve's Five Star Service is the only name I'll be using and happily recommending to others. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Upland, California

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Wow ! Great service and always professional. Special shout out to Kevin for being professional. I've used them for plumbing & heating needs. The pricing is fair and they do what they say they will do . Steve's doesn't cut any corners and I like that a lot! Keep up the good work! read more

Recently got my own house A/C unit replaced by Steve's five star here in walnut, CA. Jose and Jessie took care of us and accommodated everything we ask for. You get a text/email with the tech picture when they are coming soon. They installed A/C on two of my family members house over the last 20 years. Those A/Cs are still going strong. Had minor issues and they came back to make it right. They are a team good installers and very experienced. With A/C Don't shop for brand shop for good contractors. I went with carriers before but now they recommend A/C pro ( made by Lennox). and I trust their recommendation. Can't go wrong with either. They provide good value and expertise. Very happy with them. I first encountered with them over 20 years ago, just to give a free estimate. Before they came I had my own plumber that I used at the time to give estimate, he told me it would need custom vent connectors and would cost a lot of money. When the guy from Steve's five star came, he gave me a quote that was a lot lower. It was 20 years ago so I don't have the numbers in mind. I went with Steve and their team came in and installed in one day. No mentioning of any special custom vent needed. I didn't think my plumber was lying to me I think he just didn't have enough expertise/experience to order the right part. That's how I started with Steve's and they didn't disappoint this time either. Be sure to ask about 4 in filters! They will last longer and allow more air to go through. read more

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great job by jose, jessie and brad my house feels amazing . they were clean and efficient

I was having water pressure issues at the house and called Steve's Five Star Service. I've used them before for HVAC issues and the quality of service and work performed was excellent once again. Kaleb and Will came out and fixed a few underground pipe leaks and replaced the failed water pressure valve, quickly and efficiently. Really nice guys as well. I would highly recommend Steve's Five Star Service for any plumbing, cooling or heating issues. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Upland, California

I've been using Steve's five star service for our AC maintenance for a few years and their technicians are always professional and knowledgeable. This year I found out they are offering a membership special for both AC maintenance and plumbing inspection + water heater maintenance and the price was much better than doing them separately. Their AC specialist, Steven Wood, showed up yesterday for the AC maintenance. He swapped out the filter swiftly and performed other maintenance work. Then he let me know everything was fine and told me about his recommendations. Everything went very well and smooth Today, technician Sean Cialone showed up for the plumbing inspection and water heater maintenance. He was a very knowledgeable and experienced specialist in his area of work. Every question I asked him was answered with a thorough explanation. He inspected every faucets and drains inside the house, checked the water pressure from the water source to the house and then the water pressure for the water going into the house. He always checked the chlorine and ph level of the water. Inspected the water softener/whole house filter system. Again, I had many questions for Sean along the way and he patiently checked and explained the situation to me. Really appreciate it. The part that I appreciate about this company is their honesty. They're not trying to sell me packages or products whenever they had a chance. They shared tips and tricks for me to maintain the house so that the AC unit, water heater or as little as the shower heads could last longer. Thank you! read more

I had a great experience with Steve's Five Star Service for HVAC maintenance and furnace safety inspection. From the start, the technician was punctual, friendly, and very respectful of my home. He even called ahead to see if an earlier appointment time worked for me, which I really appreciated. He was communicative and warm, explained my system clearly, and got straight to work. He walked me through an overview of the furnace, pointed out a few maintenance suggestions, and answered my questions thoroughly -- without any pressure or aggressive upselling, which I value a lot. The pricing felt fair for the quality of the service, and I felt the value was well worth it for the peace of mind and professionalism provided. Overall, the service felt honest, professional, and efficient. The inspection and maintenance were done thoroughly, and I felt confident in the condition of my system afterward. I would absolutely work with them again and recommend them to anyone looking for reliable HVAC maintenance. read more

Kaleb, Reyes, Will, Kevin,Sean, Clemente.. This team was great! Much appreciated..Quick, efficient cheerful! read more

Steve's Five Star Service Cooling, Heating & Plumbing - Cleanout - Heating & Air Conditioning/HVAC Near Me - Upland, California

I got a quote from Steve's for a new ac unit and furnace, and they gave me a good price! They came on a Thursday and by Saturday. Andy and Jose were there installing the unit. I live in Montclair and didn't realize this company is close by. I am happy I went with them. I would recommend them and will continue service with them. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Andy and José! Thank you - Heating & Air Conditioning/HVAC Near Me - Upland, California

Steve's always provides great service! Kevin Elvir did some plumbing work at our house. He is very knowledgeable, efficient and polite. He had no trouble getting the job done. We have used Steve's for at least the last 10 years and will continue. The staff and technicians are great. Always polite, friendly and willing to help. read more

They came out to do an estimate and damaged the stairs, but then refused to accept responsibility. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Upland, California

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Great experience with their service, they sent Andrew with an hour of our call for the water heater service quote. Andrew provided us with pricing options and financing options. I couldn't commit at the time, but they followed up and were able to accommodate services. Will E. and Kalob A. came to my house explained the process and got to work in a professional and time efficient manner. Highly recommend their work Very professional, clean and time efficient. read more

Person that came out did a great job at explaining what was needed I would use them again.

12/23/25: Repeat customer of Steve's and another successful project completed before the holiday's!! This project consisted of trenching and installing a new 50ft 4"ABS sewer line, installing clean outs (including property line), removal of old sewer where applicable and abandoning the home's original 95yr old clay sewer pipe!! The project estimate was reasonable and everything was done to code/slope requirements and excellent workmanship. The technicians for this project were: Andrew Yerena, Will Eluir & Kaleb Araoz Andrew was the PM lead and everyone did a great job. They were also respectful of the property and proper cleanup after project completion. Thank you to the techs above! And I also want to thank the front desk, Tamara, for project coordination efforts. And also thank the owner Steve P. Now I'm just hoping I don't have any major issues in a few years like root intrusions or other otherwise you know whom I'm calling...Mr. Steve P. and warranty discussions :) LOL read more

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Thank you to Steve's 5 Star for another successful install of new air and heating system! My family has hired Steve's over the years and been satisfied with kind and helpful staff to smooth installations to perfectly running, no hiccups, systems! Special thank you to Christian setting it all up and Jose, Jessie and Jon, cheerful, professional and efficient and I am sure most appreciated by Steve to have such a wonderful group representing his company and doing such great work!! Thank you!! read more

Christian was the best person to ever help us with our heater and ac. He went above and beyond. He was kind and thorough. He found and fixed problems we don't know were an issue. We will only be requesting him from now on for any services we need. read more

I contacted five approved plumbers referred by Moen to install the FLO shut off device. Jonathan came to my home and provided the most outrageous price out of the five companies I contacted. read more

I had a major pipe leak in my kitchen and Steve's Five Star sent someone out within a couple of hours. Sean was very professional, and respectful during this stressful time for me. He repaired all the plumbing with top quality value products and didn't leave until he checked that everything was working properly. I will definitely use Steve's Five Star again. I'm glad I finally found a plumber I can trust. read more

Outstanding service from start to finish. I don't usually take the time to write reviews, but I wanted to for this one because I really appreciated their attitude and professionalism. Kaleb A. and Will E. quickly diagnosed and fixed my boiler issue, reattached the exhaust vent cap, and sealed everything properly. What really stood out was how clearly they explained the situation and made me aware of potential fire hazards. They also went the extra mile by vacuuming and cleaning the area and giving helpful tips to keep things safe moving forward. Professional, respectful, and thorough--great experience overall. read more

Matthew came to work on our broken AC. He diagnosed and fixed the problem within the half hour. I would recommend this company to anyone with air conditioning issues. read more

Matthew from Steve's 5 Star Service was incredibly helpful to us in resolving our HVAC issue. He showed up early, gave thorough explanations, and answered every question thoughtfully, but, most importantly, he was HONEST and the price was very fair! I will make sure to request Matthew every time my HVAC system needs service! read more

We upgraded our water heater to tankless. Will and Kaleb did an amazing job installing and they also did our water pressure in just one day. read more

Steve's Five Star Service Cooling, Heating & Plumbing - Our new tankless water heater - Heating & Air Conditioning/HVAC Near Me - Upland, California

I had Steve's install a new HVAC unit. They were here when they said they would be. Charged what they said they would charge. The technicians were super friendly, communicative, and capable. Our install team of Jose, Mario, Jessie, and Jon were outstanding. They worked quickly and efficiently and explained all aspects of the unit before leaving. They left all areas where they worked completely clean and swept. Best of all, I have a new, quiet, and efficient unit that is working beautifully. I would totally recommend them. read more

Angel did a great job getting our A/C ready for summer! Thanks again The Osman Family read more