What's this? A dealership with a 5 star review? Tell me it isn't so, well it is. This review is based on the experience I had in the service department during the first month of January. I got off of work at 5 pm thinking all of the Tech's were going to be gone as well as the service advisor. They actually kind of close at 5:30 pm I guess to get your car in there and get it started the next morning, good thing. Dana was my service advisor, she diligently took in all of my information including the important extended warranty that I had with my vehicle and called them the next day. My frightful thing is being out of town and having to get to work the next morning with no ride. Dana quickly got me wisked into a pee wee sized Chevrolet Sonic? but hey, beggars can't be choosers and by this time it was past their closing time. What brought this service over the top for me? The finally answer after me saying "I'm sorry for keeping you all here late, I know you all want to go home" before she said "There is no problem, that is what I am here for". What? No grunt? No groan? No "I'm off the clock" by the techs that were taking my car to the back? Well this is so not fast foodish if you know what I mean. Next day after keeping touch with Dana and bugging the Ford...I mean crap out of her frequently I was able to get my car out same time same place with only a $100 deductible that burnt a hole out of my wallet. One of the most important things to know if you own a STS v is that you do not necessary have to take it to a Cadillac dealer to get it serviced, a GM, is a Gm and a GM tech is a GM tech. This dealership is located on the West side of Highway 69 right down from "The Jungle", you drinkers know exactly what I'm talking about. read more

truck was brought into jk it was diagnosed ac relay bad and fitting on low side was leaking Freon so I pick up the truck I decided to have ac repaired so I scheduled an appt to bring it in so I had my wife bring it for 9:00a.m Tuesday morning was told it may be done late tues afternoon or first thing Wednesday morning well that was one of the many lies then on top of that couldn't even call to tell me it wasn't gonna be finished so then Wednesday afternoon I still didn't get any update meanwhile I'm wondering how I'm gonna get home from work and to work the next day so I called service to ask about truck was told some machine was running slower than normal which by now I'm feeling like this place is sketchy like they trying to hide something wednesday I called service to speak with service manager I said I was told my truck would be done and now it's not do yall have a loaner or rental I can get manager says well let me see what's going on and I'll get back with you on what we can do for you- another lie he never called me back so now we on Thursday I get a call we got the fitting changed out but we found your compressor is still not engaging it has a short so Jakob tells me let me see if and when I can get the parts I'll call you back-another lie never called me I ended up sending a message saying I needed to know if I can pick up my truck later I get a call from Jakob again warranty won't accept after market parts and your compressor is on back order so we'll tidy it up and you can pick it up when the part comes in you can bring it back in so I get to the service dept to pick up my truck was told by Jakob oh they are finishing up on the oil change they'll be done in a few 45 mins later right at closing time Jakob comes to me and says Mr Varnado our parts dept didn't give our technician the filter for your truck he started draining it but he capped it off we added oil that was drained to fill it back up so you can bring it to me tomorrow I can get it done for you I said I have to have a way to work he says I completely understand so they finally bring my truck around and I pay and leave My input on this whole ordeal is they lack communication skills JK service you need to be more productive in returning phone calls and communicating with customers and lies don't tell customers you will get back with them and leave them on the back burner for God knows how long read more

Drove 2 hours to look at a vehicle. I was ready to buy the vehicle before they threw $1,300 in "Accessories" that was non negotiable. The dealership called me back 2 days later to tell me they lowered the price. I accepted and asked them to put the car on hold. I was told "No problem, we're filling out the paperwork now." I called them back the following day to ask how the process was. I didn't get a call till the following day, where the dealer told me my loan was approved, but they sold the car. They didn't offer any military discount, they lie about their prices. Don't use this dealership. read more

Had a Canister Purge Valve replaced in my Camaro. Randal in parts and Stephanie is service department were great! Hopefully that resolved my check engine light. AutoZone check the code and JK did the repair. I love my car! read more

J K Chevrolet - Car Dealers Near Me - Nederland, Texas

EVERYONE THINK TWICE BEFORE USING JK CHEVROLET FOR YOUR VEHICLE SERVICING...AND HERE IS WHY: After todays visit for service on my C8 Corvette, I have no plans or desire to use the services of JK Chevrolet. For the following reasons: I am on their email mailing list and was recently sent some service coupons, one of which was for an oil change and tire rotation...for $74.95, up to 8 quarts...OK sounded like a good deal...scheduled my appointment for 8 AM today. It took about an hour...no problem. When it came time to pay my bill, I was told, it was $129.00...I knew there would be some tax but not $50+, I reminded them I had a coupon for a $75 oil change and tire rotation...and asked why the extra charge...they said they put 10 quarts of oil in, and the extra cost was due to the extra amount of oil needed. I told them that a C8 Corvette only requires 7.5 quarts of oil for an oil change. I asked to see the service manager...he looked on the computer and confirmed that it only takes 7.5 quarts of oil. I then took a closer look at the service invoice and there was no mention of the tire rotation documented on the invoice...only that they checked the air in the tires. I asked why there was no tire rotation noted on the invoice. I said I know a typical tire rotation can't be performed...all the way around...but a left to right and right to left of the tires on the front and rear can be rotated. I asked, "Were the tires rotated?", and they said yes...I then said, "I want it to say on the invoice that the tires were rotated." The invoice was only changed to reflect a revision of the oil change price...and I had to ask twice for them to indicate the tire rotation on the invoice. Lesson learned...I won't be using JK Chevrolet again...and if you do...I encourage you to check and double check the bill they present to you for service. (Yes I know there some that will say they've never had any problems with them...well good for you.) read more

They damaged my vehicle and they don't care to fix it at all. My side mirror got punched back by their drive thru wash and left yellow paint scuffed on it. They don't care to clean it or make it right. I have made appointments a few weeks prior to this for an oil change and they failed to pick up my truck like they said they would. Once my truck is ready they say they will call well they never did. If it wasn't for my second free oil change i wouldn't come back. Managers don't care about consumers and it's sad way to do business. They also left their filthy oil filled sockets on my passenger seat. read more

I made an appointment a month in advance to have my stereo checked out. Reverse camera stayed on from 30 second to a minute after I was back in drive. The display would come up black with just the icons showing and would have to push the radio icon for the display to show what station I was on. Some days it didn't work at all. Drop my truck off on a Wednesday afternoon. Y'all had it Thursday Friday and Monday. I get a call on Monday at noon telling me y'all replaced the display and my truck is ready to go. I show up Monday at 3:20 and my truck is NOT ready to go. I sat an hour waiting on y'all to come and tell me y'all need to keep it because its showing another code. I can't believe y'all had my truck 3 days and didn't fine this. NOT happy with your service at ALL. I guess that's why I don't buy any trucks from y'all anymore. read more

I've been at JK a handful of times and I haven't gotten straight answers, or good service.  Last time I came in and asked whether a problem was covered by my GM extended warranty.  The staff member did not seem the slightest bit interested in the issue and made me feel like it was a chore for them to try and find out.  I had to proactively reach out to them for an answer, and was told no in a way that made me wonder if he even checked. Thursday I had a similarly unimpressive experience.  My truck was sluggish in starting and getting worse.  I came in because I didn't want to get stuck with a dead battery.  The person who came out to help was nice, and said if I left my truck, they could replace the battery and change the oil.  She put me with a service advisor who I told that I would be back with coupons from the JK website for the oil change and battery. When I returned, the service advisor came up and said she hooked me up with the 42 month battery.  No one ever asked which battery I wanted, or talked about options.  Then she sent me to the cashier and the bill was $330!  The coupon was no good, because the coupon on the site was only for the "Silver" battery and she had decided to give me the "gold."  If I had been provided with the option to get the correct battery, I would've saved $80 or more. Then she told me that I needed an alignment.  I asked what the tech's concern was, and she said "it just looks like it has never had an alignment."  Huh?!  It was last aligned less than four months prior.  I went and had it checked elsewhere. Why lie to sell some basic service?  Why not ask a customer which battery they want?  Or pick the best deal? I certainly didn't that battery, since I plan to trade it in on a new truck in a year or two.  It won't be at JK. I sent them the above info in an email... they sent me texts and a voicemail response that never acknowledged my concerns/comments, but just tried to sell me a new truck!  Hilarious/sad. read more

Jk Chevrolet and Subaru is by far one of the worst dealerships/service departments I have ever dealt with. Services and products paid for and "promised" upon purchasing a new Subaru have still not been delivered after 2 months of failed attempts. If your looking for an honest and fair dealership to purchase your new Chevrolet or Subaru avoid JK at all costs. read more

Everyone was very personable and friendly. They understood my situation and addressed my wants and needs for my new vehicle. read more

J K Chevrolet - Car Dealers Near Me - Nederland, Texas

Service department has representatives with no customer relations skills whatsoever! There were 4 reps and not a single other customer when I walked in to stark silence. They couldn't be bothered to look up from their cell phone or computer screens. This is the second time I've had no customer service with JK Chevrolet. I have to remember to take my business elsewhere so as to not inconvenience their staff. There should definitely be an option to leave a 0 star rating. read more

Worst service department ever! Have been waiting 4 weeks for parts that were supposed to take 3 days & no one will return my calls!!!

Only had good service until I signed paper work. Jk made delivery on a truck that had been damaged , I feel like they new it was. Paul and john lied and said their truck had more options than one I was looking at. Don't trust them. read more

I purchased a new Chev Silverado about two months ago from this dealership after trading in my Hummer. Each person I encountered was very helpful, knowledgeable and pleasant...from the sales staff to the financing specialist to the manager. I would like to give a kudo to the body shop. Just recently, I had to have a small chip/dent on the edge of my front fender repaired. The cost was very reasonable and they had it done in about an hour...impressive! Based on my experiences I would purchase a car/truck from them again. read more

The jury is still out. I drove my vehicle in for service. It appears all they did was reset the check engine light and charge me over$200. Now, the light is back on and I can't contact service. Buyer beware. I will follow-up read more

My car is been there for more than 5 days. The second day that I was supposed to get it, they haven't even order the missing pieces to get it repaired even though they had my approval (also they need to call right) after I called asking for the status the lady (the representative) was so rude with me and didn't let me finish talking. She just told me that she is going to call me when my car is done. 4th and 5th day I haven't heard from her or neither someone from JK Chevrolet. The receptionist didn't intent to help me when I asked for status or to contact me with some managers. Many of the people there are rude and racists. read more

This dealership is top notch when it comes to automobile service. My car broke down on the way to Houston due to the drain plug falling out from an oil change place in New Orleans. They checked my car, fixed the problem, and had it ready within several hours. They kept my cost to a minimum and only billed me for what was needed at a good price. Randy was very helpful along with the rest of the staff. I truly appreciate their dedication to service and would recommend this dealership to anybody. read more

Jk Chevrolet has the WORST service department I have ever dealt with. My new vehicle has been there for a week, for faulty headlights, and they have no clues on what to do. They will not even return calls, that includes the service manager. Now they want to charge me $115 for doing nothing. They suck... they don't even deserve 1 star read more

DO NOT TAKE YOUR DAMAGED CAR TO THE COLLISION CENTER!!! I WOULD GIVE 0 STARS IF I COULD! Me and my husband have been lied to multiple times by the guy Monty White on updates for repairs on our truck. Our car has been in the shop for a month and a half (and still counting) when they told us that it would be two weeks! I understand that once repairs happen, the time can be extended if more damage is found, but he has lied to us over and over about the progress of our truck and promised us that it would be ready by a certain date and when that date hits, it is no where close to being done! Not only that, he told us that JK Chevrolet will pay for our rental car after our insurance coverage end date since the repairs have been taking longer than what was originally said to us. We would have returned our rental car but he told us that there is no need and the General Manager knew about the situation. Come time to pay for the rental and he acts like he knew nothing about it! A thousand dollars have been racking up on our rental car and we were reassured several times that JK would pay! This place is not to be trusted, they are all shady people. read more

To whom it may concern: My name is Paula Harris and I have been a customer of JK Chevrolet in Nederland, Texas for approximately a year for my scheduled oil changes and tire rotation. I recently made an appointment for Tuesday, August 15, 2017 to have my car checked because I started hearing a noise when I started my car (sounds like it is coming from the Engine) and a "thumping" sound (coming from rear of car). I dropped my car off Tuesday, August 15, 2017 at 7:00 a.m. at JK Chevrolet and asked Advisor Jerron Pastorella to call me prior to making any repairs that were not covered by my warranty and he said he would. I called at 2:00 p.m. to check on the status of my car and the lady that answered the phone told me that my car had not been looked at yet. I told her I would call back in a couple of hours. I called back at 4:15 p.m. to find out status of my car and was told that my car still had not been looked at. I told the lady that answered the phone that I would be there by 5:30 p.m. to pick up my car and drop it off the next morning (August 16, 2017) because that is my only means of transportation and I had an appointment that I could not cancel nor did I have another way to get to this appointment. She told me that if I picked my car up and dropped it back off the next morning that I would lose my spot in the Queue Line and would have to make another appointment with Service to have my car checked which I found not only to be very unprofessional but also a poor example of good customer service seeing as I had already made an appointment that JK Chevrolet did not hold up to, which at that time I told her that I wanted to speak with Advisor Jerron Pastorella, whom which she told me was with a customer and would have to call me back. About 10 minutes later Jerron Pastorella called me and I explained to him what the lady had told me about the Queue Line and I expressed my dissatisfaction in being informed of this. It was then that he informed me that I did not need to make a new appointment and that I could pick my car up on this day and then return it the next morning, again, without an appointment. I pick my car up on that day, Tuesday, August 15, 2017 at 5:40 p.m. and they had no explanation for me as to why my car did not get checked by a Technician and they were completely unapologetic about it. As instructed by Jason Pastorella, I dropped my car off the next morning, August 16, 2017 at 7:00 a.m. and actually met with Advisor Jerron Pastorella and he assured me my car would be checked by a Technician and he would call me if any repairs were needed that were not covered by my warranty. I did not hear from Advisor Jerron Pastorella nor any other representative of JK Chevrolet and by this time, it is now 3:00 p.m. on August 16, 2017, so I call to check the status of my car and I am told by the lady that answered the phone, yet again, that my car has not been looked at. At this point I am beyond frustrated and in complete awe of the lack of customer care/relations with JK Chevrolet and the staff I have had to associate with. Once again I ask to speak to Advisor Jerron Pastorella, but in true JK Chevrolet fashion, I am once again told he is with a customer so I ask to leave a message on his voice mail. He called me back about 20 minutes later, but I am now on the phone, so he leaves a message on my voice mail stating that my car has not yet been looked at, which at this point, I already knew and did not need to be informed as if this was a courtesy call? I try to call him back, but get his voice mail again.........by this time it is 5:00 p.m. and I am leaving work to go to JK Chevrolet. I arrive at JK Chevrolet at 5:40 p.m. and ask for Advisor Jerron Pastorella. He proceeds to tell me that he is very sorry that my car has not been checked (for the 2nd day) and that I am not the only customer that is "unhappy" at this time. I told him that my concern is that by driving my car I might be causing unnecessary damage. He then asked me to give him 10 minutes. I went and sat in the Waiting Area. About 10 mins later he came and told me that he found a Technician and they were going to go drive my car to see if they could hear any unusual noise because we don't want any "unnecessary damage" to occur........which he was being very sarcastic towards me at that time. At this point, the last thing I wanted was to have someone who was "rushed" and not fully detect any issues with my car OR find an issue and not properly repair it (as I am treated with lack of respect and with unacceptable tones) work on my car only to get me off the lot only to have service problems occur after I left. I told him I wanted my keys so I could leave. We go to his desk in the Service Area and he gives me my keys and tells me there is "No Charge". What would I be charged for.........Storage Fee for two (2) days??? To even mention there would be no charge is insulting in the highest manner. read more