I bought a certified pre owned Toyota RAV 4 and it was the greatest experience working with the…read moresales team who took care to make this transition the smoothest and less time waiting. Love It!

Requested engine photos of a car they have for sale there that I might be interested in and got no…read moreresponse. Made two requests. What is with these car dealers anyway, they all want to play some kind of game with you, why can't they answer simple questions.....

What's this? A dealership with a 5 star review? Tell me it isn't so, well it is…read more This review is based on the experience I had in the service department during the first month of January. I got off of work at 5 pm thinking all of the Tech's were going to be gone as well as the service advisor. They actually kind of close at 5:30 pm I guess to get your car in there and get it started the next morning, good thing. Dana was my service advisor, she diligently took in all of my information including the important extended warranty that I had with my vehicle and called them the next day. My frightful thing is being out of town and having to get to work the next morning with no ride. Dana quickly got me wisked into a pee wee sized Chevrolet Sonic? but hey, beggars can't be choosers and by this time it was past their closing time. What brought this service over the top for me? The finally answer after me saying "I'm sorry for keeping you all here late, I know you all want to go home" before she said "There is no problem, that is what I am here for". What? No grunt? No groan? No "I'm off the clock" by the techs that were taking my car to the back? Well this is so not fast foodish if you know what I mean. Next day after keeping touch with Dana and bugging the Ford...I mean crap out of her frequently I was able to get my car out same time same place with only a $100 deductible that burnt a hole out of my wallet. One of the most important things to know if you own a STS v is that you do not necessary have to take it to a Cadillac dealer to get it serviced, a GM, is a Gm and a GM tech is a GM tech. This dealership is located on the West side of Highway 69 right down from "The Jungle", you drinkers know exactly what I'm talking about.

truck was brought into jk it was diagnosed ac relay bad and fitting on low side was leaking Freon…read moreso I pick up the truck I decided to have ac repaired so I scheduled an appt to bring it in so I had my wife bring it for 9:00a.m Tuesday morning was told it may be done late tues afternoon or first thing Wednesday morning well that was one of the many lies then on top of that couldn't even call to tell me it wasn't gonna be finished so then Wednesday afternoon I still didn't get any update meanwhile I'm wondering how I'm gonna get home from work and to work the next day so I called service to ask about truck was told some machine was running slower than normal which by now I'm feeling like this place is sketchy like they trying to hide something wednesday I called service to speak with service manager I said I was told my truck would be done and now it's not do yall have a loaner or rental I can get manager says well let me see what's going on and I'll get back with you on what we can do for you- another lie he never called me back so now we on Thursday I get a call we got the fitting changed out but we found your compressor is still not engaging it has a short so Jakob tells me let me see if and when I can get the parts I'll call you back-another lie never called me I ended up sending a message saying I needed to know if I can pick up my truck later I get a call from Jakob again warranty won't accept after market parts and your compressor is on back order so we'll tidy it up and you can pick it up when the part comes in you can bring it back in so I get to the service dept to pick up my truck was told by Jakob oh they are finishing up on the oil change they'll be done in a few 45 mins later right at closing time Jakob comes to me and says Mr Varnado our parts dept didn't give our technician the filter for your truck he started draining it but he capped it off we added oil that was drained to fill it back up so you can bring it to me tomorrow I can get it done for you I said I have to have a way to work he says I completely understand so they finally bring my truck around and I pay and leave My input on this whole ordeal is they lack communication skills JK service you need to be more productive in returning phone calls and communicating with customers and lies don't tell customers you will get back with them and leave them on the back burner for God knows how long

Be aware of used ones, got a suv last week, sales person told me everything was ok, week later 2…read moresensors (including front collision sensor) went out, sales person just trying to get his commission and don't care about customers safety!

From the owner: Enjoy a convenient and safe shopping experience Today at Twin City Nissan is your local Port Arthur…read moreTX Nissan car dealership, proudly serving all Southeast Texas Nissan drivers. When ' looking at a brand-new Nissan, make it a short trip over to see Twin City Nissan today! We will update you on all of Nissan's technological advancements. We will gladly help and review the Nissan innovative features that come standard, as well as the packages, features, and extras that are available to add to your new Nissan. Our Certified Nissan dealership is also quick to boast about our dedicated on-site Nissan Service department, as well as, an extensive Nissan Auto Parts department for your convenience, perfect fits, and low prices.

This dealership is very kind to let EV owners charge at no cost at their fast charger. My husband…read moreand I were in Nederland with our Ioniq5 and wanted to top off before heading back to Houston. Thanks for letting us use your charger, Philpott Hyundai!

I have had some good experiences here, but the service department has turned into a joke. I…read morebrought in a car for a broken HVAC and proceeded to argue with the Hyundai Platinum Protection warranty people and instead of submitting the pictures asked for, didn't submit anything, told me it was in denial and I had to contact HPP and to pick up the vehicle. I called HPP and was told they never submitted any documentation, so i took it back the next day and they had to do the same test. They submitted documentation and told me they never heard back. I finally called HPP again and they said they did not submit a picture of the leak and had requested a picture of the actual leak test.. I called back to Philpott and they told me I have to pay for the test because it is my warranties fault that they didn't ask for documentation in a timely manner. Then Crytsal got a bit heated blaming everything on someone else. This was after the first time she told me that she wouldn't give HPP a cell phone number to send the document link because Philpott didn't pay her cell phone bill and she had to leave early to see her daughter's volleyball game. I called back to HPP and they said that and they said they submitted a picture of the ports of the evaporator coil and the expansion valve disconnected, but no picture of it leaking. They also listed the leak on the expansion valve but were requesting a new evaporator coil, so HPP had no idea what was actually broken. I will never do business with any of the Philpott's now. They really went to crap when they moved the Hyundai to the other side of the highway.