So this is going to be a long one but if you want to save yourself a headache and having to fight…read moreto get your money back you are going to want to read this... I went in on Monday June 8th, 2020 for new wheels for my Ford Raptor. I sent a picture of what I was looking for along with the picture of my tires already on my truck so they could get the same size wheels so that I could use my old tires. The guy at the front desk told me those were assault wheels and we could definitely get those done for you. We drove down to Frostburg, drop my truck off, go out to eat and within an hour and a half come back to pick it up. I take a look at it, it looks nice, go in and pay and we leave. Fast forward to an hour or so after I leave, while turning around sharp corners, my truck makes a God awful grinding noise. It's so loud people actually stare. I called down the same day, explain what it is doing and I'm told "It's no big deal. We can look at it when you come back for your tonneau cover." This was all on Monday. Tuesday I drive it to work, drive it home after and after having to slow down to almost stopping because of the noise and the way it feels I decide to get out and check it out because clearly this doesnt seem "normal." Not only is it making an awful noise, it literally bent my front metal fender and is starting to wear the paint off the other side. The outside tread of my tire is all chewed up from where the metal is rubbing. The back of the front tires are rubbing the wheel well and the garage I took it to Wednesday informed me if I dont get these wheels off of it it is going to rub a hole right through the wheel well. My tires are about half worn so you can imagine that if I got brand new tires they most definitely are not going to fit. I call them on Wednesday, explain everything that is going on and tell them that I want my wheels taken off and my old ones back on. There is literally NO WAY they didnt know it was rubbing when they pulled it out of the garage to move it. He tells me that he will call the company but they dont return wheels that were already mounted. Funny thing though is that I sent a picture of my exact wheel and tire that was previously on it so they would be the same size. I was asked if I wanted them to stick out and I said that was fine. Had they told me that it would ruin my front fender and tire from it rubbing i would've absolutely said hell no I just won't get them. Doesnt call me back at all on Wednesday so I waited until Thursday at 11:30am to call back. That gave him plenty of time to get in touch with that company to make things right. He tells me that they won't return them but we can put a leveling kit or a lift kit on my truck and that SHOULD fix the rubbing. SHOULD. He also told me that they will "work" with me on the price. I pay half and they pay half. Yeah that's working on it all right. I dont know about anyone else but I sure as hell dont want someone who ruined it in the first place to do anymore work to my vehicle. I declined that offer. I went in for WHEELS. I didnt go in for a lift kit or a leveling kit. And I wanted the exact same size wheels so there would be no issues yet here we are. I was told he would talk to the owner "John" and see what they could do for me. Didnt hear back from him AT ALL the rest of the day Thursday so I call back today, Friday, at 8am to find out what John has to say about the whole ordeal. Surprise surprise they wont do anything unless I pay them MORE money and put a leveling or lift kit on. I will have to swallow the $1,200 that I paid for them to do this. This next part didn't go so well and the front desk guy that clearly doesnt know anything about the profession he is in proceeds to tell me that normally people know when you change wheels they tend to rub. What? So you mean to tell me that everytime someone replaces your wheels it is going to ruin your tires, wheel wells and your front fenders? There was no disclaimer of this, no warning like hey, this is probably going to rub are you ok with that? No, nothing. They left me LEAVE AND DRIVE HOME LIKE THAT. Had he told me that in the beginning I would of said I absolutely dont want those. But lord knows they didnt want to miss out on a golden opportunity to make an easy $1,200. I then say that that isnt what you told me the other day when he said "It's no big deal." To which he lied and said that he never said that, he told me to come back down. He did in fact tell me to come back down for a leveling or a lift kit after he got done telling me "it's no big deal." I said that I wanted to speak with the owner and he informed me that he is busy and he could have him call me back after his phone call. He hung up on me too. It's now past 1pm and I still havent heard anything back from anyone. We are going to court over this whole ordeal. Buyer beware.

From the owner: Truck and Auto Customization. Spray in Bed Liners. Medium and Light Duty Diesel Repair.read more

They have great customer service and do quality work!!! I recommend this company for all your auto…read morerepair need!!!

From the owner: We are honest family owned shop providing exceptional work at affordable prices throughout…read morePittsburgh and greater Pittsburgh area

They were flexible with my schedule and quick to get my vehicle transported. They have towed…read morevehicles for me several times and every time has been a great experience! Always personable and full of good information. These services are hard to find! Definitely recommend using Graff towing and auto repair to everyone.

I can not say enough about Graff towing. Not only did they send the owner out on a holiday weekend…read more He was able to get my car off of a curb. It was not your typical beached car. He really though it through and was able to get me back on the road without damaging my car. I truly don't think anyone else could have made it happen.

I can't say enough about how nice, honest, and skilled Rick is. I had a unique brake incident on a…read morerainy Saturday evening and Rick face timed with me so I could show him the problem, then on Sunday morning he picked up parts I had ordered at a nearby parts store, brought them to the parking lot I broke down in and proceeded to spend the next few hours patiently completing a rear brake job that even though he didn't have the exact specialty tool my VW required, he persevered and did just a great job! If you need roadside help and he's available, don't bother calling anyone else.

Got locked out of my car. Called roadside and was told 1 1/2 hrs until someone arrived. The…read moresavior to my day showed up within a half hour and quickly unlocked the car. Super nice...super helpful. Even made sure the car started up before he left. Would recommend this company in a heartbeat.